Walgreens

Helen Wimsatt

2023-11

I think the average review of 2.6 is extremely high considering the service I have experienced at this location. I want to be careful to separate the store staff from the pharmacy staff!. The pharmacy staff are horrible. These folks are overworked and understaffed, but that does not give them license to treat people poorly, to roll their eyes at customers just because they made the mistake of choosing their pharmacy. They do just the bare minimum because that is all they have time to do. Don't get me wrong, the staff at the Andover pharmacy just are not good humans and get no such level of respect. They should fire them all or just close the pharmacy. The service is that bad and the lack of respect for the customers is inexcusable. I will be working with my health care provider to ensure I never have to step foot in this awful establishment again.

Concerned Citizen

2023-11

OMG BEST PHARMACY I HAVE BEEN TO IN A WHILE. KEN ROCKS!!This walgreens is the best i have been to. Love Ken, Jordan, Lexi, and Kiersten. They go above and beyond to get the job done. I am going to get all my family and friends to transfer to this store. We dont like dillons anymore once Ken left there. At least he is at our new walgreens!!Love you all for all you do guys/gals! Keep smiling!Dont let those Debbie Downers get to you. Looks to me like some people just want to complain. I seen how the customers treat you all. Keep your heads up!

Sandra Dow

2022-05

The cashier a as extremely cheerful to everyone coming in and at the register. I cant recall her name and I made a point to read her name tag.Happy holidaysWelcome to WalgreensI can help you over here...the qhole schabang!

Craig Brewer

2023-05

Amanda was very rude! I was wanting to put money on a chime card and I wanted to do 2 $500.00 deposits which I do at all other stores. Two separate transactions.. But for some reason Amanda was very rude and said it's $500.00 a day. So I called corporate to verify this and Amanda is wrong. I asked her what would stop me from coming in an hour later to do $500.00 again, and her rude comment was, " if you want to be that guy !". How rude! Not only rude but wrong learn your policy. Amanda should apologize and be retrained. Maybe your corporate office can set you straight. She even said her computer let them sell alcohol on Sunday but they can't. Thank you for telling me your store broke the law. She needs to go. Zero stars.

Rosa Rowley

2023-05

Between the miscommunication, and lack of responsibility I had to spend over 1 hour and a half attempting to get 1 pen of insulin. I called around 2pm to have a script filled I was informed I could only have 1 pen filled by Trish the pharmacist and that she would fill it "right now. " Well when I made it through the long drive through line at 4:30 PM I was told it wasn't ready and I would have to wait 20 minutes. I said okay, and parked until the 20 minutes passed. I went back through another long line and get to the window I was told that they couldn't fill my script and being frustrated I asked why didn't Trish tell me that earlier when I was on the phone? Instead of getting answers they just said sorry come back tomorrow. I needed my insulin so my husband called and spoke with Trish, instead of taking responsibility for her actions and not filling it when we originally spoke she blaimed the other employees. This could have all been avoided if she had filled it in the beginning like she said.

Brandy DeGarmo

2023-05

I would give zero stars if I could. Im so frustrated with Walgreens lately! Chime says you can put $1000 on a card at Walgreens as long as its separate transactions and this is the 2nd Walgreen Ive been to that has their own rules. Told me only $500 per day! Thats not ur rules! Please someone from Chime instruct these individuals what your agreement is with them! They have no clue! I should have known better considering their overal review is 2.7!

Sweet Ness

2023-05

This is the only store that will not print a receipt when I purchase online. Therefor I miss out on a lot of money from Ibotta because you can't fill a simple request! Not fair to paying customer to not get a receipt I opt of digital receipts for a reason! Shame on you Walgreens! If 0 stars was an option that's what I would give!

Deena Pfanenstiel

2023-05

I was switching from Dillons to Walgreens because Tricare no longer contracts with Dillons. I had my son's doctor send a prescription for his ADHD medication to Walgreens in Andover over a week ago. Hadn't heard anything after 4 days, so I used the automated system that said it should be ready the next day. They were waiting for the shipment. Ok, so my husband and I went out of town for the weekend, then I went to check the automated system again this AM, and it couldn't find the Rx. So I called and they tell me that the medication has been on back order for weeks and they haven't been getting any in, she said they "profiled" the Rx, so that it wasn't "just sitting out there". I said no one notified me, and she said "well we can't call everyone." They recommend you use the automated system, but it gives inaccurate info, and then they don't let you know that they don't think they will get your Rx filled and just "profile" it. This morning, I was afraid I would have to call around everywhere to try to find the med, since he only has 2 pills left, but one quick call to Andover drug and I find they have it in stock and will fill it as soon as they get the Rx from my doctor. I will be using them from now on.

John Sobonya

2023-05

I am very annoyed, and I think you will agree Walgreens did not act reasonably.My wife has Covid and needs to test to see when she can leave quarantine. She bought two tests online. I went to pick them up and was told I could have up to four free. I appreciated the helpful associate and tried to return the online order, which had never left the store. I was told the system would not take the return because you can't return tests.To recap, I had no way of knowing I was spending 45.00 on free items, and when I found out through your store, I also learned I was stuck with the bill for a product that never left the store counter.I called customer service and was told that's the rule and rules are rules.

Dean

2021-05

NEVER AGAIN. I came into this location to print one page of color on regular printer paper. I went to the kiosk to print the page. It proceeded to take 20 minutes for the employee to successfully print the page with no guests ahead of me. Per that employee, the computer system was being difficult. I was then told to go to the front of the store to pay, where I waited another ten minutes to check out, with only two guests with minimal items to checkout ahead of me. The first woman was unable to pay with her card because the credit card machine wasn't working. As a result, she had to pay an ATM fee to pull cash to pay for some cereal. The next gentlemen purchased one item and also couldn't pay with credit card and had to run out to his car to find some cash. Finally, after almost 30 minutes to print a single page, I was ready to checkout. My document was ringing up as $0, which confused the attendant. I told her it was supposed to be 80 cents. She called for a manager who then manually entered the 80 cent price I mentioned...and my cc did not work either (or Apple Pay). I ran out to the car to grab a dollar bill and got out of there as fast as I could.Nothing worked, the computer at the print station, the printer, the credit card machine, ringing up the price for the document etc.Any place with half way decent customer service would have simply waived the 80 cent fee after the document rang up $0 and apologized for the inconvenience.

Elrad Merad

2022-05

Customer experience @pharmacy is horrible. I was late to Covid shot by 10mins and was in line. The queue took longer to get to me & I was told that I’m late by 20mins and they turned me down and asked me to reschedule my appointment. I did mention that I’ve been in the queue but they turned deaf ears and did not budge. Even their communication was pathetic. No means No, just get out and reschedule. I was stunned by their communication and just left. Please improve. If not you, there are thousands out there.

postgres malone

2021-05

This Walgreens has a strange policy where they wont fill prescriptions more than 1 day earlier than they run out...so if you have a 30 day prescription, you can only pick up the refill after the 29th day. They don't make exceptions on this rule if you are going on vacation or can't be there to pick up on day 29. Other Walgreens locations do not have this policy. I would be wary of using this location for prescriptions considering their policy.

John White

2022-05

Terrible service at the pharmacy! Ordered a refill for my prescription on a Monday, chose the option for it to be shipped. That following Friday I had still not received it. Called in and was told they misplaced it and it never went out. Said it would go out immediately and I would have it by Monday. Today is Wednesday, still do not have it. Called in just not and it is still sitting there. She said FedEx didn't know to pick it up. I asked how things get shipped if they don't know when to pick it up. Her response was that I am not the only customer. I have no idea what that means. So they provide a free service to ship your prescription to your home but don't actually do it. She expressed absolutely zero concern that they screwed up and I don't have my prescription. Hate that my insurance forces me to go here!

Janis Hwang

2022-05

Customer service is horrible. My brother and I changed our minds at the counter about buying an item and the cashier lady was rude and outright disrespectful. I wasn’t surprised considering how people in Andover can be and I do understand and have empathy for her considering that it was an hour before closing time, but that’s not an excuse to spread your toxicity like that at random customers; we’re never stopping by at this location again.

Cat M

2020-05

The people at the photo counter were really nice and helpful when a mistake was made with my pictures. The app failed to send a bunch of pictures through and they just printed what they got sent. But I needed atleast 4 of them that night and put an order in off the app again. They printed them off quickly and apologized for a mistake that wasn’t even theirs but an app glitch. I also had a crying child and was super frazzled, definitely appreciate not having more stress added to it.Also they definitely need their parking lot fixed

Sanjaya Perera

2020-05

Very bad customer service, specially at the photo section. Waited 15 min to get someone to help. After all they didn’t want to cut the pictures that they took to exact measurements and asked me to take home and do it myself. We paid over $40 for these passport pictures, why we need to finish the job ourselves?The lady in charge and her helper got very upset because I explained that they must cut it to right sizes. So I’m still waiting, it’s going 40 min now. Don’t think we will come back to do any photo related jobs from Andover Walgreens again. Very disappointed. I will ask for our money back. Hope this review will reach higher management.

Evelyne Aitchison

2019-05

Wait time was too long! Went to get my meds and the lady told me 15 minutes. Went back after 15 minutes to get them and one of the girls had an attitude. I believe her name was Laura.. she took her name tag off after I told her that I was going to report her for not being polite and professional with her customers. She hung up the phone through the drive through after my mom told her that she needs to be more polite. Very unprofessional workers there!!!

Joann Ashworth

2022-05

Not accommodating whatsoever!! They can’t eventake a few moments to count out a few pills!!!They cannot fill an RX—and they aren’t interestedIn filling a prescription—they would rather send you to 21st St—GOD forbid they might work aMinute or two more!Who said Kansas was friendly!!!

Anthony Dimercurio

2024-04

Walgreens is an American go to place for most everything

Andrea

2020-05

Still waiting for the parking lot to be fixed. Throwing down rock in hopes it will fix anything is ridiculous. This location has definitely gone downhill in the past year or so. Used to sometimes stop in to pick up some last minute items, but find I prefer the dollar store instead.

Tammy Richard

2018-05

This Walgreens location is easy to shop, because it's hardly ever busy. It has a traditional Walgreens layout, which makes shopping a breeze.

P.J. Plantz

2022-05

What are you doing filling prescriptions in the drive thru as people pull up and making people wait in line that already have their prescription filled and waiting every time I go through the drive thru it’s a 30 min wait to get a filled prescription that’s ridiculous.

Kaitlyn Claassen

2017-05

Every time I go to get my prescription it takes over 15 minutes just to get to the window. If I go inside it's the same story. It takes FOREVER

Colteur Carter

2020-05

You'd think with their more expensive prices, they'd be able to fix their deep, potholed parking lot.

William Nelson

2010-05

I have never had a problem with this Walgreens.

DJ Woemmel

2018-05

Staff are amazing; helpful, courteous, friendly, amazing customer service.

Cynthia Otis

2020-05

I get my medication there and they are very friendly. And go out of there way to help.

Angie Hoffman

2016-05

Staff always courteous, always have what I need.

Jason Wingate

2018-05

Well staffed and clean store

Benton Kozlak

2023-05

Nevre pain