Vetco Total Care Animal Hospital

Tiffany Sporn

2024-04

Experience was awesome! They did have two critical patients come in while we were waiting so they took my neonate kitten to the back to examine her. She was constipated and I wasn’t sure how to handle. After examining her Dr. Donovan came out and sat with me and patiently explained all my options. I received a follow up call from Bailee the next day and she answered yet more questions for me. I was very happy with my experience

Kaytee Latzke

2024-04

The vet and tech that I had both did so well with my nervous, wiggly girl! The costs were broken down clearly for me and I knew what to expect from the appointment as it went by. I got lucky and was able to make my appointment online the same day without any issues.

Amanda Taylor

2024-02

The vet tried to get me to do $800 plus in testing for a UTI. I told her no to most everything except some blood work and meds. They couldn’t do the blood work and urine sample that day because the lab had already picked up for the day.I sent my husband with the cat on Monday and he had to leave the cat. They convinced him to do an ultra sound WHICH I HAD ALREADY DECLINED by stating it was necessary. All he was there for was the bloodwork and urine analysis. So, he said ok unknowing I already declined it.Then, when he went to leave and give them his number, they said he couldn’t leave his number because he was not on the account and that they had to talk to me. Well, if he can’t pick up the cat to take him home WHY WAS IT OK TO GIVE PERMISSION FOR THE ULTRASOUND THAT I ALREADY DENIED? When I went to pick up the cat later that day, I found out what happened.This Vetco tries to get you to pay for all kinds of unnecessary testing. I told them that my cat had chronic issues and there was no fixing them. I’ve seen 6+ vets in the last 10 years to fix him. Nothing works! It just puts a bandaid on it for now.I will NEVER go to the vet and will tell everyone not to go.By the way, the ultrasound came up fine! Just like I said it would! It was unnecessary! I KNOW MY CAT!They never offered anything to fix the issues. Just charged me for services that I declined but convinced my husband (who wasn’t on the account and could not pick up the cat that day) for those same services. AWEFUL!Oh, and the vet left a message on my phone saying that he could have CANCER and that more tests were needed!!!By the way also… my regular vet said there wasn’t anything unusual in the blood work. NOTHING BUT A POSSIBLE UTI!!!!

Tammy Klatt

2024-04

Very knowledgeable and compassionate team of vets and staff. Everyone is so nice every time that we are in there and treat my pets like one of their own!

Austin Bahner

2023-12

Brought my two dogs in as a new customer. They turned us down and asked to reschedule because they have to do exams on both of them because they are new, knowing they had back to back appts all day. I asked, when making the appt over the phone, if it was for both and enough time for them. They said it would be. It is hard enough to scramble both of them together and get them to the location, but then just to get turned away when they could have mentioned something sooner. Very poor communication and flexibility on their part. I do not recommend!

Robert Rucker

2023-08

The doctors and staff were very good for the most part, and the facility is fine. What I took issue with is when they sedated my Zoe before administering the med to put her down, she wasn't sedated. She was PARALYZED! And I find that to be very cruel and inhumane. She was still able to open her eyes and when a tear rolled down her snout I was furious. She was aware of everything happening and I'll never forgive myself for letting them put her through that.

Brett Schueller

2024-04

Very knowledgeable staff and very professional who care about they animals regardless of the situation

Naseem Khan

2023-09

Absolutely terrible communication and service outside of the vet techs. We had our dog sterilized here and the vet somehow managed to cut one of her vital organs open during the operation and chose not to call us after we asked to be contacted about any complications during the surgery or if there were any other issues that arose. The staff was also attempting to get us out without informing us of the issues related to the injury due to the surgeon's carelessness. Our dog also immediately had her stitching open up right after we picked her up and we had to speed back to have it fixed. I would strongly recommend going to any other animal hospital in the Derby area if you care about the wellbeing of your pet. 0/10 would not recommend. I have had multiple animals spayed and neutered in my lifetime and something like this has NEVER happened at a different location and if there were any complications from any form of surgery from a different vet I was called as soon as possible, it was not a surprise waiting for me when I came to pick up my pet. The conduct was terrible, the surgeon was irresponsible, and the staff knew what had happened and tried to get us out the door without us complaining. Any responsible pet owner should pick a different care provider, especially for surgeries, unless absolutely necessary.

krysta brueggemann

2023-05

I've never left a google review in my life but this place compelled me to do so.genuinely the best vet I've ever been to, everyone is so genuine & really truly cares about your pet. my dear sweet Esther had end stage kidney failure but NO ONE ever made me feel like we were out of options, and they truly did everything possible to help Esther live her life to the fullest & kept her as healthy as possible. unfortunately we had to put her down the other day, but the process was so peaceful with them, and I got a lot of comfort knowing that everyone involved truly cared for Esther & wanted the best for her. absolute 10/10, I would go out of my way to see Dr. Donovan & everyone else on staff here. They're very helpful and work with you and your budget. being a college student I don't have a lot of expendable cash but they really gave me the best information & advice on how best to care for her with my limited budget, and it truly made a difference.

Judah's Roar-r DVAI

2023-05

Excellent, informative visit from the friendly receptionist at the door, and extremely thorough and competent exam by Dr Reba Donovan. She established rapport with my fur baby Nadya Faithe very easily and patiently answered alllll of my questions. This was our first visit and I will definitely be returning with my other two fur babies, Chase and Oksana Grace! An excellent experience, all around!

Taylor Littleton

2024-01

Great location, my pup felt very comfortable! The staff is also very friendly.

Abbie Caiazza

2023-05

The staff was kind but service was extremely un timely. I had an appointment at 10:45 and had to wait till past 11 to be able to speak to someone. They told me my pet would be ready to be picked up just before 3 because I was in a rush to get to work and I didn't get her till almost 3:30. They were not able to diagnose a simple intestinal blockage of paper my cat had consumed, and it was very expensive. I would not recommend.

Baylie Stewart

2023-12

I had to stop taking my dogs here because they are very stuck up terrible customer service an communication didn’t like the fact that I showed up early for an appointment an I was already there an then they had the nerve to tell me the vet was sick an I live 30 mins away definitely a waste of time didn’t even apologize don’t recommend taking your dog here

Lexie

2023-12

Amazing people. Super helpful and kind. I definitely recommend this vetco animal hospital for others.

Zakary Nicols

2023-05

Very polite and knowledgeable staff. They were very open about pricing and procedures. Very supportive amd caring when our cat got sick and had to be euthanized. Fair pricing. Will likely return at some point with other pets.

Jerrica Rowland

2023-05

I was very pleased with my visit for my puppies! Very helpful & informative on things I wanted answers to! I will definitely recommend all my friends & family to bring their fur babies here

Kathy Padilla

2023-05

Vet tech was very attentive,informative pleasant and eager to help.The Vet was so patient and really took the time to answer all my questions with great information and handled my dog with affection and real attentiveness..I will definately continue my vet needs with Vetco

Kamren Hall

2023-06

Took great care of my dog at a great price! Little to no wait, got our appointment that day.

Candace Diemart

2023-06

Most of the staff is wonderful but the Veterinarian we saw yesterday had terrible bedside manner. I will be going elsewhere once this care is complete.

Lyle Piekarski

2022-05

Great place for all your vet needs. Fast and friendly service! Very reasonable prices. Nice to be able to get everything pet related at one place.

Angel Smith

2023-09

Friendly, knowledgeable, love their job and made us feel very comfortable

Kristy Brown

2022-05

Very nice people and very nice to my kitty. The veterinarian was so nice!!! Will be bringing kitty back soon for more care.

PokemonMastaGal XD

2023-06

I have a demon cat and the staff handled him fantastically.

Julie Gonzalez

2023-05

Stuart love his doctor and everyone was nice.

Justin Miller

2023-05

Taking good care of my dog trough surgery.

Stacey Gibson

2023-05

Very friendly and helpful staff

Eric Shuff

2023-05

Took cat in and it was a pleasant experience

Jeanetta Denson

2022-05

Love this vet. Will return

Jasmine rodriguez

2023-12

Very good people and they serve quickly