Petco

Amarilys Arroyo

2024-03

Had the best experience adopting there on Thursday 02/29/24. The Department Manager that was closing was AMAZING (I'm sad I didn't get her name!). We went in around 8:40 to get litter for our cats and instantly fell in love with a kitty up for adoption. She made the process easy, explained everything really well, made us feel welcomed even when the process went on for maybe 10 minutes after closing time. Her and her team were extraordinary!

Ariana LeBaron

2024-05

Came in to get some fish, talked to Chloe for advice on which to get. She was very passionate about them, seemed like she wanted the fish to have good life. She showed us equipment that would provide the best environment for the fish. 11/10 for Chloe, hope to see her there more!

Kim Antonucci (Kimmy)

2024-03

I'm deeply disappointed and frustrated by what happened during my attempt to adopt a kitten. After losing my beloved orange cat of 15 years, I felt ready to open my heart and home to a new pet. Following instructions, I went to get cash for the adoption fee, only to return 15 minutes later and be told the kitten I had my heart set on was already adopted.Feeling hopeful, I turned my attention to another kitten, eager to provide it with a loving home. However, I was told I couldn't adopt this one either because another couple was considering it. I expressed my concerns about the unfairness of the situation, especially considering my background as a former vet tech. I had already meticulously examined the orange kitten, ensuring it met all the criteria for health and well-being that I've learned to assess over the years. The salesperson explained the kittens had been nurtured/spayed and were only 9 weeks old. I was concerned at that age the kitten may later experience obesity, decreased immune response, bone growth issues and a predisposition to obstructive lower urinary tract disease (The ideal age is 6 months).Despite my careful evaluation, the adoption center expressed dissatisfaction with how I interacted with the kitten, which I found incredulous. They refused to provide me with an adoption application. It's disheartening to encounter such obstacles when all I wanted was to give a deserving animal a loving home.The entire experience was deceptive, discriminatory and prejudiced. I am filing a complaint with ARL and Petco corporate.

Crazy Honda Chris

2023-10

Called around looking for a particular colored ferret for the wife. Found a beautiful female ferret with a white head and arrow pattern on her head. I just knew that everyone would fall in love with her. Was worth the trip, the family was happy, and the other seven ferrets were "excited" for another baby to train and play with. We had many ferrets in the past and on our second business (group of ferrets called a business).

Jasmine Cushing

2024-03

If I could put a -10 star on this Petco I would. If you are a fish owner and know anything about Betta fish, this Petco has decided to incorporate betta fish into their main tanks. This poor guy pictured was scared and stressed. I am very disappointed in this Petco.

Broward 954

2024-02

I caught a stray good boi and took him to this PetCo where a very caring worker scanned him for a chip. She came to my car, brought free treats, a slip leash and lovins.

Steph L. (Idril)

2024-04

Honestly, my first time going and it was great. It has everything you might need for your pets and veterinary services, which is great. Also, yes, pets for sale of very varied kinds and for adoption, but as always, remember if you're going to get a new critter to love, be aware and mindful of the responsibility it conveys to have a lovely creature under your care.

Patricia Paquin

2024-05

Everyone at the store is fantastic! It was a little chaotic because they got a truck in, but the store is clean and the animals look to be taken care of! We actually were there for a grooming appt and the staff in the salon was great too! Genesis took very good care of our giant schnauzer and gave him the perfect hair cut! We’ve had issues at another place before and she definitely listened to any concerns I had from past experiences and helped me address what needed to be done! I’ve already rebooked Jet and booked Aelin to see her!

Kit Sparks

2024-04

When I walked to the cashier to check out I head a girl talking kinda rude to the other employees and when the cashier said that Lauren would be good at getting the person at the front there hamster cloe(I think that’s her name) just said she would do it very rudely to everyone else. I really didn’t like the how she talked to the people she works with. 👎

Audrey

2024-01

This place is very short staff. My dog was scheduled to be groomed, confirmation text was sent day before and when my husband showed up next day for our appointment the grooming shop in store was closed. No notice, no call no communication. I could understand someone call in sick but it was disappointing after we gave the required confirmation they were no show.

H A.

2024-04

lololololol dr Anderson didn’t do what she said she would, falsely said my pet was examined when she missed a whole diagnosis and didn’t test my pet for common things like an uti. found out my pet had an illness probably for about 3 months after going there for the past 5 months it’s slowly been building up went to another Vetco and boom they fixed and got the request done with ease thanks to Alexis at the Clive Vetco and Dr.Nelson patience and attention. I will be going to a private vet now because cant trust a doc that couldn’t do a nail trim or diagnose a uti. And she didn’t want to examine my pet in front of me was the first red flag.

Nutan Jayavant

2022-05

We have been to Petco couple of times. Love to shop for our cats from Petco. We have got cozy throws, beds, treats for them. Visiting Petco is something we always look forward. They have good variety for products all different pets.Their prices are competitive. Also the staff is very friendly, they match prices if Petco website shows products cheaper than the store.

Josh .Adcock

2024-05

Helpful staff. Didn't have the bedding I needed but she knew when the truck was coming and that shows they are knowledgeable.

karla

2023-12

I really like this Petco, every employee I have asked for help has been nothing but friendly and helped me in a quick manner.

Carol Holland

2024-04

Cashier knew about Petco rewards. A team member I asked about the price of dog food not labeled on sale. They said it wasn't on sale without scanning it. I went to the register and it was on sale.

Drizzy

2024-03

Discriminated against based on appearance while trying to adopt. Adoption personnel not adequately trained, disrespectful and deceptive. Will be filing complaint and elevating issue. Do not go to Petco unless you want to be subject to prejudice and bias practice.

Trevor Ishwad

2023-12

Lauren was a great help in the adoption process of our new kitty. She was kind, knowledgeable, and friendly throughout the whole process.

Barbarann A

2024-04

Curteous employees. Merchandice was displayed nicely. Very good variety of products.

Dr Roy Lubkeman

2024-03

There's a great variety of pet supplies ready for purchase. Clean and well organized.

Liv Brunk

2024-01

I called this crying morning for help with my cat idk who I spoke to but the guy was very rude, he told me the vet was closed and I told him I knew it was closed and if he had any numbers I could call to help her and he said “the vet? Idk I don’t have numbers” with an attitude.i called at 9:55 AM this morning.

Melanie Mueller

2024-01

The front desk, tech and vet were all warm, friendly, caring and gave amazing care to my Echo!

Christy Granaman

2024-01

Shopping with Petco online and being able to pick it up at my local store is very convenient. Easy pick up process as well as return process.

L Amick

2023-11

Outside storefront is clean and well presented. Store interior has a distinct odor from pet accidents not being well sanitized and/or cleaned immediately. Aisles are overcrowded and tough to fit down with one person, let alone a cart and/or heeling dog.

Nicole Kinkade

2023-10

We ran out of our dogs food unexpectedly. We went to a pet store nearby thinking we could pick it up late after work, but they didn’t have it. We called in a panic and the young man working offered to stay 15 mins past close to help us out. He was incredibly kind and friendly and Petco is lucky to have him as an employee!!!

Ambrose Robello

2023-10

Isles are small and cramped together, hard to maneuver around...out of stock on a lot of cat items. Not very organized either. Cashiers not very personable or attentive to customers.

Elizabeth Johnson

2024-03

Everyone was so helpful and nice. My first stop for pet supplies.

Bill Downing

2024-01

Went there to return product from oofos. Weird to return shoes at a pet store but it was very easy.

Ryan Irwin (Impact Action Coaching)

2024-02

The grooming department at Petco is top notch! Excellent and friendly groomers!

Brian “Woody” Woodyard

2023-06

Went to grab a bag of dog food for my dogs when I was in the West Des Moines area. It was about 12 minutes before the posted closing time and would’ve taken all of 3 minutes for the transaction.The doors were locked, I saw someone inside that practically ran away when they saw me park, I called and nobody answered.Do better.

Enesa Mujic

2023-08

I got a fish, it died a couple days after, no one told me I needed to keep a receipt for the 30 day guarantee but thankfully we were still able to get it, although when we came in the girl at the desk was rolling her eyes and was trying to make us feel bad for her having to do her job. I wish I got her name I can only describe what she looks. The other guy that dealt