Lowe's Home Improvement

Krystina Koppen

2024-02

I ordered a satin Sherwin Williams Ovation custom color paint. I picked up my online order quickly. Upon arriving home, I looked at the can and see I received a flat valspar paint. Not even remotely close to what i ordered unfortunately.Upon calling this store (where my online order originated), I was informed the only solution is for me to make the 40 minute drive back to the store. I spoke to Abby, a manager of the store, who told me the best she could do is leave a note stating I want to return/replace it. While I love Lowes and have used them extensively for my small business and home projects, I will definitely be bringing my business elsewhere in the future. Abby was unhelpful and unapologetic regarding the store's accountability in this issue. I am unimpressed by the professionalism.

Thomas

2024-01

Came into Lowe’s a couple times and the customer service has been top notch. Jade helped me with a lumber order, Dylan helped with paint & Rob K helped set up a MVP account. Rob was heading out the door, yet choose to help me and had a great attitude and was knowledgeable.

Dmitry Y

2024-04

Marc - new front end manager at Lowes Jordan Creek - was unprofessional and just beoynd rude. He behaved like he is the "king" and could make decisions to his liking by disregarding written Lowes policies to which he was actually referring to. :) He got extremely mad when I asked him to point to the specific Lowes corporate policy language he was referring to - he could not, and then just went ballistic.I typically do not write reviews, but his behavior was borderline psychotic and more appropriate for another setting. He ruined my overall good perception for this store, and the multi year pro business which came with it. Oh, well - HD is just 2 miles away.

Riyad “AjieBeats” Ajram

2024-02

Shameful customer service. Tried purchasing a clearance appliance that all the signage around appliances suggested would receive 20% off. Come to find out, it doesn’t apply to that one. Or any others in the store for that matter. Only the 8 products listed on a sheet of paper they had to go print out, which no customers have access to, we should just know. I then double checked the fine print, says nothing about “select clearance,” simply all clearance appliance. No problem if I hadn’t been told by an associate days prior, that it would in-fact be eligible for 20% off.I was then told by Ben in appliances it was because my total was under $999 and it needed to reach that to get the 20%. They ended up backing out on this, not honoring it either and said we were told incorrectly. Dennis (I think a manager) was no help at all and kept saying he doesn’t know anything about what goes on back there (appliances) just that I need to decide if I want it for listed price or not. In the end, got to speaking with the ASM Sarah, who was no more helpful than the other 3-4 associates I was bounced around to.Nobody here knows what’s going on, if they hold appliances or not for you to come pick it up, regardless if it’s been paid for. I spent two grueling hours in here and left more confused about their policies than Dennis. Both he and Sarah kept saying they will “lose their job” if they do anything to remedy this terrible experience. Two hours and a solution was never offered, was only met with conflict. I’ve honestly never seen a company so willing to put the customer on the back burner like this. Sounds like a ploy to do the bare minimum and that they need some new management who are willing to train their employees effectively on policies and customer service 101. At the end of the day, just go to Home Depot, much nicer people.

Joshua Jones

2019-05

This place is pretty nice. I looked at some tools and toolboxes. Their prices seemed high. The people were pretty friendly. I did find some decent socket sets, but not quality name brand sockets. I figured I would just get a flashlight while I was there, but there was a line of people waiting already. I decided it wouldn't be worth the wait for a flashlight. They do have a huge selection of stock though.God bless you all!!

Courtney Jensen

2024-04

I truly will never buy anything from Lowes again after having to deal with the 3rd party they contract out to that sets up the installation. The name of the company is CRST Home Solutions. They’re unprofessional and rude. They randomly send an email letting you know when the service appointment is even though Lowes tells you they’ll call to schedule with you-nope. You get an 8 hour window, so hopefully you have nothing to do that entire day. I have 2 appliances that are both ready for pickup, but apparently still need to come on 2 different days? It’s a microwave and a dishwasher. For paying Lowes over $200 for each appliance I need installed, I would expect so much more from them. So dissatisfied and never again. My advice to Lowe’s, pay a bit more to get better vendors for your customers.

Isaac Langford

2024-03

I'm not happy with this store at all. If I can rate zero stars, I would. I went in here for an interview early. To then, I was here for an interview. The first thing I noticed was that there wasn't a person of color working. There. So, I thought my interview was well due to me being overqualified. But 3 weeks later, they told me that I am not going to get the job. But I kinda figured that, due to the lack of color.

travis brownell

2024-04

Terrible customer service won’t help you a bit they just say sorry not our problem bought a 700 dollar water heater got it home didn’t work called and talked to 3 different people at Lowe’s said I could bring it back and when I did said sorry can’t return it even though it hadn’t been 24 hours since I bought it. Worst customer service I’ve ever dealt with

patrick dittmer

2024-04

One of my go to places for tools. Great selection at good prices. And they offer a military discount for active military and veterans.

Bob Knight

2024-04

Received some terrific help from Stephen in the plumbing department! Made my job easy!

Hannah Thompson

2024-03

2 different orders with a very disappointing outcome. Received a text message that our online order was ready, arrived at the store and received less than half of our order. Had to cancel the rest of the order and use an alternative store. Just poor communication all the way around.

Michael Spencer

2023-12

Extremely poor customer service and experience after spending over $4,000!! Associates and store manager were very rude and would not extend military discount!! Do not recommend Lowe’s or this location!!

Taran Ruther

2024-02

I shop here frequently and have never had a bad customer experience. Special shout out to Mike M in the garden department🙌🏻 he goes above and beyond to help us plant people have a good experience

Ryan N. Ludwig

2022-05

Lowes is such a joke. I brought in an ad from Bomgaars which has 20% off dewalt tools right now. I just wanted them to match the price of 2 tools I just bought. They told me I needed to get all the model numbers and show them online. So I just decided to return. Then they didn't have any cash (which is how I paid) so they had to go to the safe which took well over 20 minutes. And all this the lady at customer service was completely rude! Not just to me but every customer that came in while I was standing there waiting. The picture posted is her! Stay away if you don't want yelled at! I will never return to Lowe's

Justin Thompson

2023-11

Super quick and easy. I ordered online and used the picked up in store option. Walked in and scanned my email that I received from Lowe’s at the locker bank located inside the first set of doors and that was it. In and out in less then 2 minutes

Kathy Rubio

2024-04

Busy day in the garden department. Friendly and helpful staff and our checkout person was wonderful!

John Woods

2023-10

If you're delivering dry wall / wallboard, put in for detention pay if your company offers it. I sat for 4 hours while they unloaded me.Not too bad of an experience, but I expected to be unloaded before 1100. Especially since I parked overnight, and had the tarps off in 15 minutes in the morning.

Al Bailey

2023-08

Absolutely some of the worst service I have ever experienced. You have lost a loyal customer after this debacle. I just spent almost $2500 on a front load washer/dryer set. This included delivery charges, installation and parts, hauling away old set and three year protection plan. Delivery shows up and they inform us that we have the wrong cord for the dryer and we will have to get a new one. At no point during the purchase were we ever asked about the dryer cord - she simply added all installation parts to the order. Anyway, the removed the existing set and brought in the new appliances. At this point they informed us of two things. First, they would not hook up the washer because they either do both or none at all. Made no sense to me but whatever. Second, the did not have room on the truck to haul away my old set so they simply left them in the backyard. Lovely.I went to the store, swapped out the cord and we arranged for them to come back to install the washer/dryer and pick up the old set. Four days later was the best they could do. Fine. We will deal with having no washer and dryer a bit longer. They finally come out and the men they sent were under the impression they were only picking up the old set. Nothing in their orders about installation. So we take them around to the back yard and it seems someone else helped themselves to the washer/dryer over the past four days so nothing to pick up after all. We spent $100 for Lowes to do nothing. The guys decide the least they can do at that point is to go ahead and install the appliances. We were grateful and everything seemed to go smoothly.We ran the washer that night and found that it shook violently during the spin cycle. We checked to make sure it was level and everything looked fine. The next day my wife called to explain the problem we were seeing and the set up another time for someone to come out and look at the installation. So now we are waiting a few more days and taking even more time off of work.The guys show up and they were under the impression they were there just to pick something up. We told them what was going on. One of the men proceeds to take a level out, set it on the washer and then snap a picture of it telling us it looks fine. He didn't want to stick around to see how it ran because if it was anything else he wouldn't know what to do anyway.We called the store and ended up talking to someone named Sandra who informs us we now need to go through a 3rd party because that is how they handle things now. What outstanding service... that little bit of extra rudeness that Sandra threw on top of it all was the last straw. You will never get our business again and you can bet I will share this story with EVERYONE possible and in every possible way I can.

Kristy Lynn Burnside Heath

2023-05

Love this hour because it's not too busy... go in and out fast.. staff was very helpful and store is clean..

Steve Reay

2023-09

It's like the Best buy of home improvement none of the employees even look at you they're too busy looking at their phones and certainly can't be bothered to help a customer. Then maybe you find a good deal on something it won't ring up at the clearance price and that's going to take at least two other employees to help to get that extra $3 off since they clearly don't want to help it just isn't worth it worst service highest prices, good lord.

Gustavo Restrepo

2023-08

Clean well supplied Lowes. That I have made multiple trips to in the past few weeks for items around the house. Always friendly staff that either know or are willing to look up exact isle and shelf for things that you are looking for.

Mike Kerscher

2024-04

Just stopped by to see if Sarah was in. I was following up with my interview I had last Tuesday

unitt001

2023-09

Not the worst, but not great. I delivered drywall here they took it off 1 bundle, not stack 1 bundle at a time. Then take it all the way inside.. it's been 35min only 3 stacks are gone there's 10bundles left to go so 5 stacks, and now they need to go deal with a customer. So it'll be well over 1hr to unload 1 truck.Recieving starts at 7am

Genna A

2024-02

Terrible customer service and management. Do not recommend stepping foot in this store.

Charles Bischof

2023-09

I was looking for a Google 2nd generation wired video doorbell and found one at Lowes. The price was the same everywhere I looked. But because we have a Lowes credit card, we saved 5% on our purchase.

Nope Nope

2023-06

Parts of my deployment to Iraq were easier than getting a military discount at this place, and I’m in the system. If you’re going to advertise it then offer it or don’t. At this point I believe this place is run by the va.

Josh H

2023-05

Purchased a stackable washer and dryer, and bought the install kit so they would deliver and hook everything up in my home. The guys that installed it, then started a cycle before leaving, and said I was good to use it after initial cycle finished, and left. Turns out they forgot to remove the shipping pin, causing it to leak. After speaking with 2 condescending managers, the 3rd finally agreed that it was a lowes issue (not the manufacturer) and I was told an emergency pick up and drop off was scheduled (I was told they had to pick up 1st because of their system, but a new one would be dropped off same day)They came and picked up as planned, but by 6 I still hadn’t heard anything about getting my new. So I called, and was told bringing a new one same day wasn’t even possible, and no idea why I was told they could, full day sitting at home wasted. So I scheduled for today (Tuesday) Just got a call that they’re running too late to bring it tonight, so now it’s Friday. 2.5 weeks without a washer, and an 18 month old don’t mix. This has been an absolutely awful experience. I understand the “usual” protocol is to return before shipping out new, but I would think in 2023 there’s a work around that would have got me a new unit much quicker, after their installers broke a brand new machine.

John Houston

2023-05

Went for a light fixture and impulse purchase some tools. The light was easy. The tools are not very organized and the display tools came from a flooded store? The whole store just seemed disheveled. I didn't have to talk to any employees, blessing from what I read on other reviews. If you know what you need, you can find it there. Plenty of inventory, just not well sorted/maintained.

Melody Cleaver

2023-09

This is my favorite Lowes. I get a lot of my plants and project items from here. I'm constantly redoing and revamping furniture pieces. The staff is always helpful.

douglas smith

2023-06

Great customer service when I asked an employee a question. Good inventory and pricing. Inflation, though, has hit live plants for planting or hanging hard, prices were hard to even imagine.