Hy-Vee Pharmacy

Steph

2024-04

I recently switched to this pharmacy due to ease of location and because Walgreens no longer worked with my insurance. I dread monthly refills because of the constant back and forth I get from several employees. For instance, I had two refills pending. One became available so I picked it up and asked about the other. They said they could have it ready in 20 mins. I thanked them, but was on my way somewhere and couldn’t make it back until the next day. I let them know that. The next day I showed up for it and it was not ready and they were confused when I explained the interaction from the previous day. After three other people became involved they finally filled it while I waited. This isn’t unique. Nearly every time I need a refill I use the app and about 50% of the time it’s filled. The other 50 I don’t hear anything via text or on the app and have to call and they’re either out of the med and didn’t tell me or simply don’t have the request in their system from the app. I’ve used other hy vees in the area with no issues. Finally, the staff are mostly courteous, but I find myself avoiding going during weekday hours as one tech who works the drive thru is curt and seems confused every time I go through. I thought maybe it was me, but after reading other reviews I see that I’m not alone. I’ll likely begin driving out of my way to use a different hy vee going forward.

Emily Baxter

2024-04

Seems to be a similar trend of others experiencing the same thing I have.. medication never being ready or one particular pharmacist (I believe she is the manager) telling lies or making me wait longer then when my prescription can be filled, or telling me how much I should have left when I’m simply calling to start a refill process.. some of the team members are so so lovely but there is one in particular that seems to like to play games and make everyones lives miserable. It is a prescription! You can’t play games! I literally hate calling every single month to fill my prescription because Rhonda makes me feel so uncomfortable about something I have prescribed regularly. She has zero customer service and I am to the point where I think she enjoys messing with me so I have had to specifically ask for another pharmacist to take my call. Either way they will never fill my prescription without me calling even tho it is already on file.. but then Rhonda seems annoyed that I call to see if it is ready but they don’t fill it without me calling so why is she always so annoyed when I call to see if it is ready! I’m happy to read these reviews and see that other people are experiencing the same thing I have been for MONTHS now..

Amber Heller

2024-03

Some people there are not so nice. Others are fine. They don’t really stay on top of my monthly prescriptions, so often run out. When I get prescribed something at the doctor they never fill it until I call and bug them. Had a horrible migraine and they didn’t manage to fill my prescription for a couple days. Whenever I am sick and need a med quickly it seems to take at minimum 24 hours. Sometimes less but they never start working on it until I call and bug them about it. It’s the 28th and the lady yesterday tried saying I couldn’t get a refill because I got 10 pills on the 5th…much longer than 10 days ago. And she wasn’t very kind about it. They don’t seem to really care about people running out of meds. Kinda scary depending on what you take. Only go because it’s nearby. Also drive thru line is usually fairly quick.

Brittany Danner

2023-12

Called Thursday 11/2/23.. When you have a refill ready for pick up, bc one pharmacist said that my medicine is in stock and ready for pick up.. you trust them or you should trust them, right? No..Wrong. I called two days later on 11/4 bc pharmacist said my script would be ready…. Just called hyvee pharmacy up and a different pharmacist answered and said oh no, your medicine is on back order, try calling back Monday to see if it’s in stock. But the medicine should have been ready Thursday 11/2.. Would give zero stars to this exact pharmacy if I could. They tell lies, never have certain medicine in stock when they say they do. Never filled on time. Not one but two different medicines I’ve had to go without for days on end whenever my doctor calls it into the pharmacy to get it filled. This is super frustrating. I’m going over a week and some days with my diabetic medicine!

Kassidy

2023-12

I’m assuming the reason this pharmacy is hiring is because all the long time current staff are miserable human beings. Customer service is nonexistent. Y’all should do better or change careers because you’re making customers change pharmacies and any potential employees want to go anywhere else.

aksaiz

2022-05

This is the best pharmacy I have ever dealt with. I have been using this location for 20 years and I used a previous Hy-Vee pharmacy before this one for 10 years. They are helpful, friendly and knowledgeable. Always quick service even if I bring a prescription and wait for it or drop in for a vaccination. They are also great about helping me find the least expensive way to buy my prescriptions.

Mari Friedrich

2022-05

My daughter went into the pharmacy on 9/7/21. She filled out the form, and it took her 1 hour to receive her vaccine. Taylor was checking for insurance when she clearly stated she was uninsured, and marked "uninsured" on the form. It should not have taken .45 minutes to verify she was uninsured. Then, he proceeded to keep checking for a PCP for her when she clearly marked NA on the form. The pharmacy staff did not communicate with her what the delay was in her getting her vaccine, and then after all of that, she was told she had to wait an additional .15 minutes prior to leaving, while the other patient who received the same vaccine, got up and left. I spoke with the Pharm mgr, Rhonda and told her that Taylor showed how poorly trained and inexperienced he is, and would not return to this location, and didn't communicate with my daughter on anything. Terrible experience in getting this vaccine, my advice, go somewhere else.

Jason Keigley

2021-05

Horrific service. Takes 3-5 days to fill prescriptions. Tried switching pharmacies. Took 4 calls to get them to stop billing my insurance for prescriptions I was no longer getting there. 2 weeks later I'm still getting messages from them that my medicine is ready to pick up.To top it off, the staff is rude and unhelpful.I used to be a fan of Hy-Vee when I lived in Waukee. But this one here on Grand is horrible. And not just the pharmacy. Every other department is pretty much the same way.

Valerie Reum

2017-05

They occasionally use an automated call to let you know when medicine is ready for pick-up, but not reliably so I'm often left to wonder whether it's ready or not. My kids are still young enough to need liquid medications. I often have to remind them that I need syringes. Many times they forget to add the stopper so I can actually get the medicine into the syringes. The syringes work great the first time but after that, the rubber stopper tends to swell and get stuck rendering the entire syringe worthless. Thank goodness I have tons from Target pharmacy! I've had one occasion where our 10 day antibiotic didn't quite make it a week. (Yes, I know how to distribute medicine) It was difficult to sort out but in the end they made it right after needing the doctor to call in a new prescription. I only use them because they are close and my insurance limits me. I much preferred the pharmacy at Target!

Carol Mapes

2022-05

I was in West Des Monies on Business.I had to stay a week longer than planned.I was able to refill a RX that I needed quickly and by very efficient & helpful Pharmacy Staff.

Morgan Alexis

2022-05

Went and got my COVID vaccine today and had a small panic attack after. The pharmacy employees were all very friendly and helpful. Thank you! ❤️

Joel Kruse

2022-05

Although hours are not ideal compared to other pharmacy's I always get good service here

Maxi Hedlund

2023-11

Great customer care!

ChuckyAgarYT

2020-05

Worst hyvee ever the customer service is really slow, would not recommend

Duane HUBBARD

2018-05

I will

Russell Bunger

2019-05

Helpful and quick service.