O'Reilly Auto Parts

Keith Lewis

2024-03

Never had bad customer service there,but since I have older vehicles sometimes you don't have what I need but very convenient

Jeremiah

2023-12

The Manager(?) Jesi(s?) Is awesome, Very Helpful, No Complaints with Her!

Dennis Sander

2023-10

It's always a disappointment. The staff act like you are bothering them. The staff are more interested in their personal life than work.

Benjamin Kreimeyer

2024-03

Didn't have the bulb I needed but helped point me in the right direction.

Tonya Hurt

2023-05

Traveling through and my headlight burnt out. Aaron was great. Came out into the cold to figure out what bulb we needed. He then replaced it. He was very personable and friendly. We would definitely stop here again if needing parts.

Beca Sokol

2023-07

I came into O'Reilly's on Washington St and the worker Emil "helped" me. He was very lazy and unprofessional. He was sighing and rolling his eyes as he was helping me. God forbid you ask him to do his job. I will not recommend anyone to go here.

randy crume

2023-05

Called to talk about buying a scanner, one of the employees told me to just use their scanner to save me some coin.This is rare for me,usually every time I ask an auto parts store to use the scanner they throw a fit thinking I'm going to yoink it. Then he proceeded to pull a brand new spark plug socket off the shelf so I could replace a fowled plug on my work van along with a ratchet and extension. They saved me from waiting a week or more for the shops to get me in. Great parts, great service.

Computer

2024-02

Amazing place and great staff very helpful

Blake F

2023-08

Awful service. Was on hold for 10 minutes, which I expect on a weekend. Gentleman answered again and asked me to hold. I asked if he could just confirm a part number was in stock, and his reply was “but we’re swamped”. This was followed by him disconnecting. Save yourself the trouble and hit up Advance Auto Parts, Auto Zone, or Napa.

Adam Losee

2023-07

Great stop had everything I needed. Helpful employees guided me right to where I needed to be and even carried it to the register would definitely recommend stopping at this location

Tiana Taylor

2023-05

Christopher at the waterloo IA location was great from start to finish with customer service and overall attitude, patience, confidence, proffessionalism, light bulb installing, etc. Wish we had more people like you in customer service and in the world in general. Thanks for being you!!! There was a younger woman (and other employees) there didn't catch her name but she sounded very knowledgeable and experienced. Christopher was the one that assisted me with parts, installation etc though. Would recommend him at O'reillys any day. Some people tend to make a poor day or situation worse with bad attitudes. Thanks again Christopher for your kindness.

Mindi S

2021-05

Found what I needed quickly on my own. Staff could have been a little more welcoming n personable. 2 ppl doing nothing and not looking at customers waiting for service. A thank you would have brought me back next time. I'll go to different store next time.

Erock A Pimp like the C

2021-05

This place is good. Kind of laid back, but attentive to customers needs. Had to rent a tool, didn't work. Although we got it back together without the tool. Got the deposit back, so really it was free to rent.

Ellen Huston

2023-05

Dec 2022Greeted by a puppy. Any business that allows workers to bring their pets to work are my kind of business.

mark burke

2022-05

Great customer service. Always above and beyond what you can hope for compared to their competitors. JT, Heather, Merv, Rosemary, Dan and Andrew all help more than you ask for and do more than you need! Great place

Jonah Washburn

2019-05

The worst costumer service I have received from a parts store. I explain to the guy my situation and what was going on with my vehicle. He told me to take it to a shop. I had the spark plug in my hand and said I would like to start with changing the spark plug. He told me they had lots of spark plugs. Instead of looking up the spark plug I had in front of him he asked what I needed it for. I went to another place that helped me fix my vehicle. I will never visit that store again.

Krist lynn

2022-05

Brandon was very helpful for me I got it some brake pads for my daughters car and he waited on me in a timely fashion and told me figure out what I actually needed because I didn’t know so thank you I’ve bought them from there before I’ve never had a bad experience.

Anna Hepworth

2021-05

Worst customer service. Employees were extremely rude, unaccommodating, and openly talked about how terrible their boss is using crude language in front of customers. No sense of professionalism whatsoever. Any other auto part store would probably be leaps and bounds ahead of the service you will get at this O'Reilly's.

Robert Gould

2023-07

H a d the exact part I needed at an affordable price that was competitive to other companies

Curt F.

2020-05

Good parts store, usually has what I need, or can get it in a couple days. Have had the wrong parts ordered for me a couple times, but have always returned them with no issues, and either refunded or right part exchanged in its place

Jason OConnell

2018-05

So I'm the ONLY CUSTOMER in store. I ask if they read codes and the rep says yes when we arent busy. If only ONE customer is in your store how busy are you??? You could have just said NO I dont want to do that, I prefer you take your business elsewhere!

Kyo Svoboda

2022-05

The store manager, JD, was great. His employees were...a disappointment. Hard to assist me when you're too busy playing on your phone.

Joe N

2018-05

Close to home, fair pricing, usually pretty helpful with concerns, questions, and comments. A couple times there has been a younger gentleman that seems somewhat lackadaisical and not extremely knowledable but havent seen him recently so I hope that means they fixed the issue.

Carolyn Ferry

2023-05

Very helpful, easy to find if you're from outta town. Clean. Better pricing than the other guys.

Carole LeFevre

2020-05

Had to order part in, but was there within a couple of hours. Almost always have what I need, at the right price. Heather was awesome!

patralph mcduffee

2023-05

Fast friendly knowledgeable staff to get you up and running 🏃‍♀️ reasonable as well.

Melissa Harding

2023-05

Assistant manager was awesome. He even took the code reader out in pouring rain to help me.

AfghansOffTheHook

2018-05

Friendly, knowledgeable staff. The counter person went out of his way to make sure we had just what we needed. Will definitely be back!

mark mangrich

2019-05

Parts were suppose to be delivered by 2, went in at 3 & still not there, another guy waiting said he'd been there for 1/2 hr waiting. I asked if they could find out when he'd be there didn't know. Two trips there & still no product.

Yt GreenStar

2023-05

Great prices. Was willing to go get the part I needed off the shelf. Great people!