4.3 (3130)
8701 Douglas Ave, Urbandale, IA 50322
(515) 270-2572
hy-vee.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shawn Waller
2023-05
My food was not cooked all the way and the food was not very warm. I’m leaving a 5 star review because the manager who we talked to was extreme polite and handled the situation professionally and assured us that’s not now they do business. She gave us cards for free hibachi next time. We will check it out on our way back home.
MaryMaile
2024-04
One of the newest & biggest Hy-Vee stores. Parking was not hard to find though it took forever to find a can of simple chili beans -- there are three areas. I did careful shopping ahead although two items were marked down again for Perks! Prices all came out correctly with "pre-loaded" coupons, except for one that the cashier corrected for me.Fun fact: if you walk through the frozen food cases they light up inside. It's as close to Broadway as I'll get this year.Very helpful cashier.Clean, huge, well stocked store.
Nick Goodwin
2024-04
We shop here all the time. Lately our experience has not been good. We have constantly picked up items that either expire in a couple of days or have already expired. We have made it a point to look at the expiration date for everything it is ridiculous.These kids that stock the produce and shelves don't look at the dates or condition of any of the stuff they are stocking. I don't expect them to check every date but when you see moldy produce and then just stack the fresh stuff on top thats a big problem. I'm tired of being hit from both directions, poor quality standards and over priced groceries.
Monica
2024-01
This Hy Vee is always busy. Access is very easy but the parking can be difficult to get a close space. They seem to run out of advertised specials quickly. I no longer do my regular shopping here. They have become very expensive and trying to sell too much other stuff than groceries. I hate that they have a special programs that you have to sign up for to get better discounts.They have a bottle redemption area which is usually busy but glad it’s available. It’s open a limited time, everyday 10:00 - 1:00 & 2:00 - 6:00.
Josh Erichsen
2024-04
Constantly find spoiled fruits and veggies on the shelves. Cracked eggs left on the shelves. Rude old lady in the liquor section snapped a comment at me. I asked her a question, the blonde looked dumbfounded and neither responded. I asked the question two more times before she finally gave me an answer and snapped No at me. Terrible store, never going back, and I don’t recommend anyone to use this location. I can’t emphasize enough how disrespected I was on this visit and why you employ that “woman” to work there. Over priced items everywhere, and they force you to self checkout, if you’re saving money on staff, let your customers save money too.
Zach Davis
2024-05
Former employee I the truck department plus a lot of moving of there employees also been around Hy-Vee since I was kid just a friendly family home place to shop plus discounts an every thing you need or want if they dont have it ask an there find for you
bratney
2024-01
I love going here, my fav hyvee. Everyone is so friendly and helpful. I always find what I am looking for and more. and the pharmacy employees and customer service couldn’t be any better. 1000% recommend
Ethan Giles
2023-12
The store is great. It is clean, spacious, and fully assorted with all foods. My only complaint is that Hyvee continuously changes their recipes to be worse than before in cost cutting measures. The orange chicken and sesame chicken were both great, but now they pale in comparison to the old recipes. Other areas within the store have similar cost cutting measures as well.
Jeffrey Lyons
2024-04
The Johnston Hy-Vee is terrible. They have locked the doors closest to the pharmacy so you have to walk to the main doors and then backtrack, they have done away with their cold salads in the deli with the exception of a few that are prepackaged, the pharmacy has reduced it's hours, Hy-Vee ATM's are no longer privileged status, the shelves are bare on certain days, they no longer give an employee discount, the restrooms are perpetually filthy, etc. I definitely do not recommend it.
Dana Kobolt
2023-12
Customer service is nonexistent at this Hy-vee. They have a limit on can and bottle redemption but don't follow it. The limit is $25 and two large bags. An employee watched as a customer rolled in two CARTS of cans and held the door open for them. I waited for 20 minutes to redeem glass bottles just to be told they were out of containers for the machine and that they could count them inside for me. When I went to customer service, they refused to redeem them. In the past I have been told that they don't carry certain specialty sodas and can't redeem them. I had to get a bottle of the soda to prove that it is carried in the store!
Tanisha Cortez
2024-05
They make great drinks and I love having breakfast here And they make their orange juice fresh!!
Daniel Schneider
2024-04
I'm not seeing anything with these new "lower" prices that Hy-Vee seems to be advertising. Everything is the same.I don't need to reach out to anyone, 12.50 for Tyson anyetizers while everywhere else is 8 or 9 bucks.
Todd Winchester
2024-03
Awesome atmosphere. Killer help. Nail it every time ⏲️ 🙄...go for all errands in one place...pizza. Chinese. Japanese...Soup. Egg rolls. Great liquor options.
Jim Dusenbery
2024-01
I was seventh car in prescription line, 1hour and 40 moments later l I placed my order. Girls do good job. Need extra help when they are that busy.
Reid Schultz
2024-04
I picked up prescriptions for my wife. Hy-Vee had increased to 90 day supply from 30 days without our consent or permission. Cost us $151 instead of $47 and will throw my wife into donut hole sooner that we had anticipated.
Brandon Harter
2024-04
Staff is always available to help also they are very friendly they have that small grocery store type of personalized service that you can't find just anywhere!!
Jerry Van Horne
2024-03
After spending time in Florida all I can say is HyVee is the best! Out shines Publix, WinDixie,or Albertson's in all categories. Spending time away only makes me appreciate you guys even more!
Gucci Mane
2024-04
Big store and friendly service just don't like being watched because I'm a African American male which isn't fair since segregation has ended decades ago
Sara Johnston
2024-03
Always busy. If prices were more competitive, I'd definitely give 5 stars. Great selection.
Mike Ford
2023-12
Came in today to pick meds up.Fast and friendly staff....They are usually backed up in the pharmacy, but do a good job mostly.Highly recommend to shop hetr for groceries.Friendly staff and a half way decent prices.....
Denisse Arroyo
2023-11
The cashier sherry needs to be more polite, I had a bad customer service with her, she seems not to like people having a lot of items to purchase, because she was having problems with the scanning thing. Train your cashier of first of all say " Hi" and not with a bad face and bad mood.
Isaak Vanlandingham
2024-03
Spent 50 bucks on a bouquet order for Valentine’s Day with specific flowers that I wanted in it. It looks like they threw a few random roses and some dill weed in a vase and called it good.
Michael
2024-04
This store is huge & has great selection. Always very clean & organized.
Eda Schanke
2024-03
Called because I needed a prescription refilled and the pharmacists understand the urgency without me stating it, and took care of it right away. Amazing team!
Julie Ann
2024-04
It was raining and some super awesome nice man working walked me and my daughter out with an umbrella over us!
Max Boomershine
2023-12
This review only reflects on a lead that was working this evening. There was a guy who had red hair, with black framed glasses perceived as a lead this evening. While I was checking out, he spoke to an employee in a very condescending way and immediately created an uncomfortable environment for his employees as what he said was very loud spoken. After he noticed, he made an excuse that reflected personal matters.Clearly, he should be demoted from a leadership role immediately.
Meg S
2024-03
This is our go to store. It may be out of our way but they usually have what other stores don't. Due to it being a bigger store they have a lot more quantity of the items they sell. Also, the bagged lettuce seems to be less likely to have gone bad when you get it home.
Amy Kuefner
2024-01
The store is laid out well and well lit. It is a large store with numerous choices. Prices are pretty decent.
Brandon Simpson
2024-01
When ya want Anderson Erickson Egg Nog, AE Milk Nog and AE Dinner Mint Chocolate Milk, there is no better place than Hy-Vee!
Dorathy Salo
2024-02
Always had what I'm looking for and friendly/ helpful staff. Enjoy their cafeteria as well.
| Monday | 6 AM-11 PM |
|---|---|
| Tuesday | 6 AM-11 PM |
| Wednesday | 6 AM-11 PM |
| Thursday | 6 AM-11 PM |
| Friday | 6 AM-11 PM |
| Saturday | 6 AM-11 PM |
| Sunday | 6 AM-11 PM |
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