Staples

Jordyn Yopp

2024-01

Put in two separate print orders both before noon. I paid extra for the second one to be done before 3 pm. I went to pick them both up after 3 pm and they weren’t done and was told I only paid extra to have the first one done and they wouldn’t be able to fulfill my order until the following day. So I put in orders before noon and they weren’t able to print off 20 copies of what I needed within a day? Any other printing place I’ve used is able to fulfill a larger order within an hour, so this just seems a bit ridiculous. I definitely wouldn’t recommend Staples, however I usually go through OfficeMax so if you ever need something printed I would suggest going through them.

Cheryl Girard

2024-01

I used to go in to Staples and have them print out a page or two for me. I would send it from my phone. Probably took them 2 minutes. Now you have to wait till the end of day or the next day. I drive across town to get to Staples so I don’t come back later. They must be short staffed 🤷‍♀️

Ron

2024-01

Had a credit on my rewards.... Always feel like a circus act jumping through hoops just to 'earn' these rewards

Missie Munfield

2023-12

Was looking for a certain kind of pen. It was Staples brand. And wound up having to order them. But the cashier was very helpful in having it done.

Kelsi Elizabeth

2023-05

Great service the people that work here are always so friendly. Especially since whenever I go here I’m always a little needy. I got some stuff printed and laminated and it looked really good. The process of printing is very easy you can do it yourself and their instructions are really clear and easy. Everything is always so organized also. You can find pretty much everything you need when it comes to office supplies.

hey wubbby

2020-05

Really enjoyed being able to sit in office chairs before buying one like i did last time off amazon, what a mistake that was! However it was really unfortunate to be told the chair i liked was out of stock and that they wanted to charge me for the assembly on a floor model chair, really? And for the manager to say 'Merry Christmas' as if he was doing me a favor was completely insulting. Great Product terrible service whats new?

Jim Zortman

2023-05

Was there today, horrible customer service! Had to make a return and had 2 managers and a clerk and still left with out even a store credit! I was directed to go online to do the return after I called before I made the trip out there and was told they returned online orders. Totally unhappy with the whole situation. Cindy T.

Carol Jorgensen

2022-05

We have always felt the employees are professional. Today they a nice deed for my husband. When he came home he realized his phone was nowhere to be found. We dialed his # but no ring. He called your Lakeport Commons store to request they look for his phone. A few minutes later we heard his ring. We called the store to let them know and were told the employees were all looking for it. Today is Christmas Eve! We feel blessed! Thanks to the staff at Staples.

Larry Larsen

2020-05

Just went to Staples to purchase a laptop for our home. We found the one we wanted. As the sales guy to pull it from stock. He said, "I am not allowed to sell any laptops without my manager or lead tech present. I would like to get it for you, but I don't want to lose my job."Why would a manger have a stupid rule like that and not want to make a quick few hundred bucks?

Vania Gozalez

2017-05

Worst customer service. 1st & last time going to a Staples. Kimi (person at the printing services) was really rude. I went in & greeted her, she barely talked back. I grabbed a business card to send a document to be printed and waited, and waited until she finally after 2 minutes got off the computer and said " "do you need something?" I said "yes, I need something to be printed" than when I tried to pay I inserted my cc and told her it was credit what should I press? She said "I don't know" so I tried to figure it out but ended up cancelling the payment. She again made a rude comment saying I had cancel the payment & had to start all over again. So I inserted the card and I asked what should I press she said again she didn't know so I ask her to call a manager. While I was waiting other employee went to ask her something which she knew the answer to that meant she wasn't need, she just didn't want to tell me how to pay. I will be back

Mario Mendez

2019-05

I advise to take your commercial print jobs elsewhere. It seems like this store is unable to manage larger (500+) printing jobs. I used Staples for three printing jobs of 500+ pages each on three separate occasions. The first job was a mess because their online system cannot take more than 100 pages before it bogs down. I had to go in-store to hand the files in on a USB drive. The Staples store does not honor their online prices so I had to pay more than I was expecting. The first two jobs were incomplete and I had to return to the store to sort it out. The third printing job I gave them was 2,154 black and white pages. Since I could not go myself to pick up the product, my Project Manager (PM) picked up the order. They handed him one box with approximately 350 color prints and sent him on his way. We did not realize the order was incomplete until I came back from vacation. I returned the box so they could finish the job. The manager Toni called me later and refused to complete the job or offer a refund of the $212 paid. Toni insisted that they handed us the complete order and that I would have to return the 2,154 pages to get a refund. I insisted that she review security footage to see if my PM walked out with one box or four (approximately how many boxes it would take to carry 2,154 sheets of paper) but she refused to even do that. We have resorted to contesting the charges with Visa. My company has now prohibited any of its employees to use Staples services or stores for any reason because we got ripped of for $212. Personally, I will not use Staples again.

Terra

2019-05

Was quickly found by a staff member who was helpful in showing me options, even those at lower cost. Did not feel pushed. After answering my questions he nicely drifted away to let me shop at my leisure.

Suzi Belk

2023-05

Jorja was very professional and patient while she walked me through the whole process. She did an awesome job. Definitely recommend.

Kait Tritz

2018-05

Posting under friend’s account. I am Kim Otto. I have been working with manager Lynn for a month with my printer issues. She has been absolutely delightful every time. She is always smiling and pleasant even though I’m kind of a pain with my lack of knowledge.

Onur Polatcan

2018-05

I've been to many staples locations throughout the country, but this location missing some important details. Customer service has to improve and they have too many clearance/open box items on the shelf not properly priced or very little discounted. I hope they get their acts together and they won't go out of business.

Anna Kate

2017-05

I needed an item and it was the last one in stock. I asked them to hold it for me, they said they could THEY SOLD THE ITEM I NEEDED TO SOMEONE ELSE WHILE I WAS STILL IN THE STORE. RIGHT IN FRONT OF ME. I complained to the manager, and said "I'm just having the worst luck" and she proceeded to lecture me on how I should be lucky that I didn't have a family emergency. Worst service ever

Julie Gregg

2019-05

Fantastic experience! Chuck who help me process my purchase was Nice, courteous and very informative. I would come back again and again as long as I can have Chuck help me

Angela Barnhart

2017-05

Half of the display shelves are empty in the store (i.e. keyboards, mice), terrible customer service. Clerk was disrespectful, and acting as if we weren't customers. Overall, horrible service and poor management of store.

Listen Careandhelp

2024-04

Rude male manager this AM

Raine Keid Wilde

2019-05

It is a great place, first time I came there I was easily able to find a employee to find a specific chair they didn't have out, turns out I got the last chair of theirs, I rate 5 out of 5

Indira Amaris

2019-05

Toni was amazing a very helpful. She walked me step by step. Great customer service!

Walker Wynkoop

2018-05

One associate helped me find items In differed areas of the store. Very polite.

Aleta Jary

2019-05

VERY HELPFUL, as always! I wanted something printed from my phone... I finally found it, but didn't know how to forward it. They did!!!

Dan aka Big D

2023-06

Supper friendly got my chair and warranty on it

Michael Jacobs

2019-05

Will never use Staples. Horrible attitudes couldn't even help me print out things.

Scott Mccallum

2019-05

Tad was very helpful selecting an office chair, purchasing and loading too .

Heart Momma

2017-05

Buyer beware! Worst experience if my life caused by employee. Wish I could say more...

John G

2019-05

Always has what my small office needs, at great prices

Sarah Talia

2019-05

The 2 ladies working in copy & print we're so helpful

kathy merithew

2019-05

Elizabeth did a print job for me in a rush that turned out fantastic!!!