Hampton Inn Ottumwa

Emily Jasman

2024-04

This is a good place to stay and close to most everything in Ottumwa as far as restaurants and shopping. The rooms are a bit dated and I gave four stars because the curtains were shredding and things just looked a bit worn out. The rooms were clean though, as was the hotel. The staff are nice and the complimentary breakfast was hot and there was a lot of variety. One day biscuits and gravy and waffles and sausage. The next day scrambled eggs and bacon with fried potatoes.Rooms: Dated and worn looking in the room we had. Things were very clean though.Nearby activities: Close to most everything.Food & drinks: Good, hot complimentary breakfast.

Holly Maxwell-Stevenson

2023-12

This was the dirtiest and grimiest Hampton I have ever stayed at. There is clearly a bug problem as I had to move rooms due to having at least thirty flies flying around the room. This was late at night and very inconvenient. The room I moved to also had flies, broken and stained curtains and stained bedding. Also bugs in the shower drain. Staff were pleasant but not very apologetic which made me feel these issues are commonplace.

Jonathan Ewert

2023-10

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Donna Jones

2024-01

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Chris Hauser

2024-01

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Janet Perry

2023-09

First Impression: What is that odor? The foyer/check-in area smelled like diesel or oil. Not pleasant. Got in the elevator and it too stank. Got in my room, and it had the worse smell! The carpet was awful and fouled the room. I don't think a deep clean would eliminate the rank odor. (Half a bottle of travel Febreze did not mask the smell.) Employees must be nose blind. It's time to put some money back into the hotel and make some basic improvements, e.g., new carpets. The bench was wobbly and had someone used it as a seat, they would have crashed to the floor. The room looked like it was hurriedly prepared by a child. The pillows were haphazardly tossed on the beds and the towels were sloppily folded. Small potatoes, admittedly, but it did not instill confidence in the cleanliness of the room (coupled with the foul smell). On a positive note, staff was friendly and professional. Breakfast was typical Hampton fare.

Lonnie McDonald

2023-12

Hotel is aging and competition has a new hotel next door. Parking is good and has handicap spots. Time for this location to do an extensive remodel.Rooms: Clean and well kept

Suga Sharod

2023-10

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donna mcconeghey

2023-05

I was expecting less given some reviews, but what a friendly staff! Comfortable beds with pillows I tried to purchase on site after having a great night of sleep (no luck there😩 will have to try to find where the bought them!). Rooms are a bit dated…paint was chipped and the sheers were ripped, but otherwise, a very pleasant room. Breakfast offered quick items as well as options for a leisurely breakfast. Will return!

H.R. Cook

2023-08

Shower door was broken, mold in shower, USB station broken and vanity light burned out. Definetly not my typical Hampton Inn visit and I usually only stay in Hilton properties.Front desk person on check out shrugged her shoulders and never looked up when I let them know of the issues.On a positive note the lobby was clean and parking well lit

Kevin Porter

2023-10

A bit run down, even for a Hampton.Room smelled very strongly of cigarette smoke (despite being a non-smoking room) and the bathroom had water damage throughout. Baseboards around the shower were rotted and black, with a few small insects living in the cracks.Sure it's an older non-renovated property, but the level of wear and grime was more on par with a roadside motel, not a Hilton branded property.

Larry Lames

2023-09

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Tony Isham

2023-12

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Scott Brause

2024-01

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jfitsimones

2023-05

This property is in dire need of maintenance. Our room had mold in the shower, torn curtains, dirty walls and the pool is broken. There are cigarette butts outside the property at every door and weeds up to your waist. We have stayed here in the past and I’ve been very pleased with this visit was a disaster.I had called ahead and specifically requested the first floor room. I was told there was only one and the woman on the phone guaranteed she would hold it for us. When we arrived the room had been given away.Additionally, they did not tell us at check-in that we need to request housekeeping and after two days I went down to request fresh towels and was told I had to fill out a form and wait 24 hours. This information should’ve been shared at check-in.

Vanessa Forristall

2023-05

Very disappointed with this hotel. The pool was closed and when we realized it 5 minutes after we checked in, they were unsure if we could get a refund if we went to another hotel. The rooms need work: holes in the carpet, bird poo on the window. There were mouse traps at the end of hallways and in the dining area. We stay at Hilton hotels often and we have never been as disappointed as we were with this stay. Hopefully they are able to make changes soon.

Jimm G

2023-08

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Taylor Glanzer

2023-05

I had originally booked a room for a birthday party for a weekend. The Wednesday prior to my stay, I lost my niece and called to cancel my reservation. We had paid in full from the beginning so I was not guaranteed my money back, so I understood that from the get-go, however, they were going to pass on that I had a lost a family member so a refund was possible. I had asked if I could received a phone call if they declined my refund. Come Monday, I never heard anything but realized that I got charged a $147 fee so I called and asked why, they told me to call back the next day and ask for Tabitha who is the Assistant General Manager. I called back on Tuesday and asked for Tabitha, got told she was in meetings but would pass along my information for her to call back. Never received a call back. Called again Wednesday, no return. Thursday morning I called and said I needed to speak to Tabitha, yet again, she was in meetings. I said when she is out of meetings she needs to call me back because I want to get this taken care of. I received a call back but not from her, it was from the front desk saying that my refund was denied due to paying in full so there was nothing they could do. I asked about the $147 fee and why I was charged, front desk placed me on hold so I could speak to Tabitha. Front desk came back and said they would refund the $147, because that was a no show fee. Why did I get charged a no show fee when I called to cancel my room? But again, I couldn't speak to Tabitha, just the front desk. Absolutely UNPROFESSIONAL to send the front desk people to do YOUR job. If I could give zero stars, I absolutely would.

shadow gamer

2022-05

The best customer service I have ever had! Michelle went over and beyond to help me. So personable. Absolutely spotless, and so tasteful. Gorgeous bed and everything you need. I stay here everytime I'm in town. I've never had such a nice room at such a great price. I recommend 100%! Love this Hampton Inn on Quincy Drive. Indoor pool and a nice hot breakfast in am. Free.

Scott Drobny

2023-05

As a Diamond member, I made this reservation for my daughter, who is 18. I called ahead to check in and let them know she would be staying and was 18. Everything was fine at 1pm day of. My daughter came to check in at 10pm and was denied entry because of her age. The front desk called the GM and he upheld the decision to deny her entry. I was forced to call around and make her drive 40 minutes to stay at a different hotel chain (where we are not members and never stay). She was able to check in under her own name without any issues at all. Not at all what I've come to expect from Hilton literally everywhere else. Will never be booking here again.

Bricks Kingpinz

2021-05

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Ben Everson

2023-05

Just OK; the beds were so unsupportive they were like hammocks. The price tag ($235 per night for one room) is the main gripe. We're diamond members and travel for a living so we are in Hampton Inn and Suites all across the USA. This was one of the worst for value. We've stayed in ones that were $120 per night that were much more comfortable than this one. I'd avoid returning. I will say it was clean and the desk had a person at it whenever we had a question, so those are postitives.

Kira Mein

2019-05

I would have given them a 5 star rating, but I didn't because the only complaint I have is with the price. Everything else is just awesome. Great rooms that are clean, the pool was nice, the people were just awesome, and the ice machine was on my floor so I didn't have to go all the way down to the ground level just to get ice. I didn't get breakfast here so I'm not sure what that's like. I would definitely recommend to others and when I come to visit again I'll definitely be staying here.

Bonita

2022-05

Booked this motel while in town for my mother's funeral, knowing it was 'newer,' and was pet friendly. The room was nice enough if a bit worn. The landscaping was attractive but filled with weeds and several dead bushes. The room appeared clean, but there was a piece of candy on the floor. The freezer compartment of the fridge was solidly frozen with thick ice and its door was broken off so it couldn't be used. The pool has apparently been closed for a few months, yet the website continues to show that they have an indoor pool. (No hot tub, also disappointing.) While this deception is irritating, the most troubling thing was that almost a day earlier, an order had been issued by the city not to use the water without boiling it due to possible bacterial contamination, but the staff chose to hide this information from guests checking in. We only found out by visiting a restaurant next door which had been closed due to the boil water order. Meanwhile I had drunk water from the tap, showered, brushed my teeth, used ice from the machine . . . it remains to be seen whether I will be sickened from consuming bacteria. Some members of our party complained, after which they finally posted a flyer at the desk. The flagrant disregard for customer health and safety is unacceptable in this time when public health is already under assault.

Nichole B

2022-05

Hampton Inn deserves absolutely ZREO stars. I always stay at Hampton Inn anytime traveling. I have always been treated with the utmost respect and excellent customer service.I am in disbelief of the treatment my self and my family received. We arrived at 5 am from traveling all night , rented 2 queen room for 2 nights and was ready to relax and enjoy our stay... They were prompt when we requested a cot for out room beings that we had 5 adults and child.After 3 hrs of sleep we were awaken to loud knocking at our door and were met with the assistant manager along 2 plain clothed officers they claimed anyway. We were told that they were not notified of extra guests , that only 2 adults were documented in their system. We went through a 3rd party sight and clearly filled out 5 adults....I wonder why they so readily gave us the cot if only 2 adults stay🤔 . The assistant manager was very angry and asked for ID and credit card and when told that we already gave that info when arriving she got irate and ordered us all to leave the premises.The 2 " officers " just kinda stood and looked around . They said we had to leave immediately. It happened so fast , I decided to call down and maybe get more info because surely they do not treat customers this way without even giving the customer a chance to talk ....but NOPE , now she was calling the police. Police came and left satisfied nobody was arguing or fighting or at least that is what I thought. I found out they ASSUMED our room was being used as a TRAP ROOM?? I did not even know what a"Trap Room" was... This is SO offensive and almost traumatizing that we have people in positions of authority that can bully , use no professionalism and still keep their jobs. Horrible. ..If this is what is being hired then my family will find another establishment that requires 5 star professionals.

B G

2018-05

The staff was friendly and very helpful. The rooms were clean. The spa in the pool room had been drained and emptied so that was super disappointing. The pool was full of screaming kids think they were having a birthday party or something. You could not even here yourself have a conversation with anyone next to you. The fitness room was nice had some free weights and cardio equipment. Breakfast was like any other hotel a decent variety to choose from. I had heard rumors about bedbugs but we didn't see anything like that at all. I gave it a 3 because the spa being down.

Kim Geer

2022-05

Save your money and don't stay in this dump! The room walls are marked up and stained, the drapes were torn and the bathroom was filthy. There was rodent poison in the hallway by the exit door and the building had a musty smell. We would have left but I called the other hotels in the area and there were no other rooms available. I went to the front desk to talk about the poor condition of the room and the worker told me the whole hotel was in bad shape and hopefully corporate will be fixing it. I was so disgusted with the condition that I took pictures and sent them and an email to the corporate office. I don't like that a company charges outrageousprices for a run down property and rips off the consumer

Enrique Fernandez

2023-11

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Matt W

2022-05

Good normal service for Hampton Inn. Rooms were standard and a little dated but big enough and clean.Didn't have any of the aforementioned issues (WiFi, slow elevator or lack of Ice) all of that as good. Pool still closed though just FYIStaff was very friendly

S. James

2022-05

By far the worst Hilton or Hampton that I've ever stayed at. My stay was always poor here. Rooms are not cleaned properly. Always noise in the hallways early with cleaning etc..They have the worst Manager I've ever seen in a business environment. I could go on and on. For the entire year I've been coming here pool is closed. Hot tub closed due to parts to permanently closed. Just safe to say you will not enjoy your stay!!