C&L Cozy Critters

4.6 (56)

15833 US-34, Ottumwa, IA 52501
(641) 777-7727

Claimed
Pet store

From the business

  • Small business

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Diana Dhamers

2023-05

I bought four fish and two snails. The tanks were very clean, and a week later all my fish are still alive! However, I was told there's no guarantee at all and I was sold a dead snail. He was laying upside down in their tank (i thought maybe they had just put him in the tank) and never moved after being placed in my tank. Three days later I threw him away. Update: We went back & he replaced the snail. I bought some guppies & he even threw in a couple extra. All of the fish I've purchased here are still alive and healthy. Will definitely recommend to others.

Mariah Kelley

2024-01

This place is the definition of a joke. If you’re looking for a real pet store that will give a refund or always make things right go to fins and things it’s where I’ve gone for years. I went in looking for a rabbit and got talked into a ferret by the employees. I told them I don’t know anything about ferrets and that I didn’t even have a cage. The woman working told me the ferret didn’t need a cage and if I just put out a liter box it will go in it. They also claimed it was completely tame. We got home and this ferret starts biting my daughter and pulling her down by her dress as well as trying to run after my legs and bite me. They claimed they don’t do refunds and that it was “buyers remorse” and that ferrets don’t just cuddle up. Thanks rusty. Crooks. When we were trying to get a refund back they said they were going to call the sheriff to have us removed as we were trying to walk out the door, then said well they’re probably just going to throw it in a ditch.

Lucifer Morning star

2023-05

Amazing staff. Adopted my fist bunnies from them and they been my store ever since. Always vary helpful and friendly.

R.J. Archer

2024-01

I purchased 4 sword tail fish nd 1 snail, i watched the young man chase the heck out of the fish with a previous customer and thought survival might be an issue. sure enough mine were chased, 1 swordfish was dead.

Jeannie Houk

2023-05

Great variety of pets/ fish. Will be going back many times I'm sure!

Danielle Rupe

2023-05

I absolutely love this shop! The gentleman that welcomed us as we walked in was very polite and asked if we needed any help very laid back place with a lot of stocked items for all types of animals and the stock of animals they had on hand we also impressive. The place was clean DID NOT smell like a pet shop when we walked in! The gentleman was very knowledgeable about the fish he had and the turtles really all the animals he had in stock. The only thing I did not like was the spiders he had on hand!All in all clean polite knowledgeable pet shop owners! I wish you guys the best of luck and and many more years of business!

J P

2023-05

Called Rusty 1/2 an hour closing to reserve a U-Haul trailer, I was an hour away and he stayed open for me. Helped me hook up and get me on my way. Very happy with my experience here. Walked around the shop while waiting to pick-up the trailer and was amazed at the array of animals. Great folks, do business with them everyone.

Jevan Knights

2024-01

just left and the lady at the pet store was being really rude to some customers when I was in the store and it makes me not want to do business there anymore and she called him rude but she started off being super snotty to him first

Melissa Hanson

2023-05

The workers are friendly and their animal care is excellent. I’ve never seen a store go out of their way to give substrate to their hermit crabs. This gives them the opportunity to burrow and molt their shells, which allows them to live 50 times longer. I am also delighted to see that they provide their chameleons with foggers. I’m glad they take the time and effort to give exceptional care to their animals.

Whitney Engle

2023-05

I am so relieved to finally have a place near me to get insects for my lizards! I was having to drive 1.5+ hrs just to get fresh crickets and worms. My fiance also noted that the pet shop itself its very clean and organized. Definitely going to be going back! :)

Don Arnold

2023-11

I was a little disappointed in the selection and prices, especially with the live fish. The young woman behind the counter was nice.

Wesley King

2023-05

I really enjoyed this pet store and I have been very excited for its opening. The owners were kind and greeted us when we entered and the store’s selection of animals was surprising. They had several species of fish, reptiles, arachnids, and mammals. The store was very clean, looked nice and smelled good too. I highly recommend this store!

Amanda Lewis

2023-05

This place is great for almost all your pet care needs! Can't wait to see what they'll do next with their store.

Mr “Boss 45” Mr

2023-05

Friendly staff and the only pet store in town. And they had decent prices and great deals on used cages.

Amelia Hughes

2023-05

Really nice shop! So happy to have a place in town to get live crickets for my geckos! 10/10

Deseree Tully

2023-05

Very helpful, friendly family business. They had just what we needed and at a reasonable price (cheaper and better quality than Walmart) Thanks.

Chad Lawrence

2023-05

Love going to this pet store the workers/owners are very friendly and smart with there knowledge

Trenton

2023-05

Great little pet store with competitive prices, reputable brands and awesome service.

Mary Weaver

2023-05

Very nice, and clean store. People there are very nice and helpful, glad to have them in town.

itsnot important

2023-09

Clean pet store with wonderful and helpful staff

Melinda Schwochow

2023-05

I walked in and got what I needed and paid and was on my way within 10 minutes.I love this place.

Jenny Connery

2023-05

Love this place got 5 lizards. 2 little Geckos I love them soo much thank u.

Tricia Wood

2023-05

They are not taking proper care of their guinea pigs. They live in a cramped tank with no hay in sight. Clearly do not care.

carol dunlavy

2023-05

Friendly and helpful staff. Clean and bright facility. Would highly recommend!

Trucker Carlson

2023-05

Amazing variety of Critters. Reptiles, mice, rats, etc. Love this place

Veronica Little

2023-05

Lots of stock on hand. I can get my odd ball sized filters there

Deborah Hall

2023-05

Its a great place for animals and animals suppliesOwners very knowledgeable and nice

Zak King

2023-05

great friendly service! fellow made sure the trailer was on correctly

Maurice Dominique

2023-08

I absolutely love this place have firm very helpful

Renee Parcel

2023-05

Great staff. Loads of critter items.

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