Verizon

Dennis Papin

2024-05

Don't go to the Osceola store because all we have had is trouble with them and the guy there will not help us and they are brand new we have been to the Samsung store in Des Moines three times they said to take it back and exchange it we tried to and got in argument and got thrown out of store so went home and called Verizon and complain about him

Kathy Schrodt

2024-01

Drove 30 miles to hopefully replace my SIM card the guy said we don’t carry SIM cards! Really?! so I asked to using the phone to call 800 Verizon so I could e-sim loaded on my iPhone 13 because of no phone service available on my iPhone he said no! Wrote on a card what I needed to do to get phone working properly, I inquired about purchase a new phone he informed me no unless I paid $500! I left shaking my head at such poor customer care!That evening I used a friends phone to call Verizon’s 800 # 2 hours later still no e-sim loaded!Two days later Creston’s Verizon was finally opened, I went in when it was just opening Jayme S. was there to give me the best customer care I have ever received with the Russell’s Verizon’s office! He was so helpful an loaded my e-sim a gave me options on new iPhone! I walked out 30 minutes later with a 15 plus iPhone an a plan I could live with! Thank you Creston’s office an Jayme S. for your excellent customer care!No thanks Mr Osceola Verizon for your non- caring customer care!!Sad way to run your so called customer care Osceola office!

Builderman912

2023-05

was told i could exchange an iphone out for a samsung if i didnt like within 30 days, the box had a corner torn and they would not exchange. yay i have a $1500 peice of garbage.

FA Barragan

2022-05

Very friendly and helpful staffTook my new Galaxy phone today (May 18th) and the young lady at the store helped me transfer all my pictures and videos from my old phone over to the new phone. Very patient and helpful.Very good Customer service!

Jim Wargo

2021-05

Got thrown out for arguing with TJ. The wife told him that the Gov. had lifted the mask mandate while she was getting her mask out of her purse and he just said “ain’t arguing with you just get out”. She turned around with it in her hand, he said too late get out. I already had mine on when we entered. Didn’t matter. Anyway, went to Chariton Verizon and switched from US Cellular. Much nicer people.

E. P.

2018-05

Just switched to Chat Mobility because they now offer UNLIMITED DATA. Just heard that they have visual voicemail now too. April M. is doing a great job keeping things under control here in Osceola. Thanks for your hard work April!

Jody Wilson

2023-05

The store said i had 30 days to decide on my purchase. I tried to go in and exchange it. The box was a little bent up and they wouldn't exchange. Poor service from what I expected from them.

Bess Leonard

2022-05

Extremely helpful and knowledgeable!! Answered all our questions. Excellent experience! Wonderful customer representative!!!

Lara Garrett

2019-05

Is always friendly and I've been a loyal customer for 9 yrs and will continue to be always so informative and helpful . Thank you ! Tonja

Leon Phc

2023-05

Save yourself some frustration and just go to des moines for a real verzon store.

Lacie Wray

2022-05

Always very helpful! The staff always finds me a good deal

Nic Harmon

2021-05

Awesome service switched my daughter to them I will be switching very some! US Cellular SUCKS!!

Miles Latham

2020-05

Penny pinchers get uppity if you use their service non-locally. Just go to US Cellular across the street.

Joseph Hickcox

2024-02

Never open

Derrick Cowen

2020-05

I get great service specially living in a basement..

KIM JACKSON

2022-05

Bare minimum help, but they can tell you how to call for help

Dakota “Coda” Dyer

2018-05

Small store with terrible hours and very difficult to find an employee that actually knows what they are talking about.

Jeannie Clapham

2021-05

Great service! Thank you

s putnam

2022-05

Very good service

DanaLee Stanford

2021-05

Great

lawra mathes

2022-05

It was good

Sandy Parsons

2022-05

Nice people

Lenny Buttz

2018-05

It was good