Humane Society of Northwest Iowa

Moya Sanders

2023-10

I am adopting a dog from this humane society. I had a wonderful meet and greet with our other dog. It was a great experience. I had three dogs to look at, one had gotten adopted. Yay!! The other dog, the staff said, would not get along with the dog we have. A staff that really knows the dogs, makes a difference in either having a good or bad outcome at a meet and greet.The one that is coming home with me soon, played and had a great time with our other dog. Thank you for making this such a stress free & joyful experience.

Zechariah DeLaVergne

2023-10

Got My Deanna Troi from HSNWI,turned out to be one of the best female Rottweilers I've ever had!!

Sean Hulbert

2024-01

Fill out an application online. Never heard back, I called, left a message. I never got a reply for my application nor call back from my voice mail.Sadness!

Lezlie Boetel - Pohlman

2022-05

My kids and I loved stopping in to play and bring a gift of kitty litter, which they are in a constant need of! ❤️ Thank you!.

Melissa Prostrollo

2022-05

They were very accommodating and helpful with the adoption of my kitty. All the animals I met were well-cared-for and seemed happy with their accommodations until their forever families find them. When my kitty visited the vet after adoption, my vet complimented HSNWIA on the care documented in her medical history. They have lots of sweet animals there who need homes and people to love them. I encourage you to adopt from here.

leilanykol_

2019-05

I just went there and the people there are so nice! I got to be a guinea pig and I got to test if one of their dogs are fond with 'little kids'! I love how most of their cats are free to roam, and are not cooped up in small cages! The staff is amazing and I think what they are doing for these animals is so great.

Debra Smith

2021-05

My husband and I moved to this area a couple of years ago. No matter where we go, we try to get involved in the local shelter. At our previous residence, my husband was on the Board at one shelter and I worked at another shelter. We are familiar with animal shelters and have been involved with this local shelter the past several years. We were sad to see the last Director, Erin is no longer there. I was talking to a volunteer and when this volunteer asked a board member what will happen if they lose donors due to letting Erin go, the BOD response was we would understand. You will understand what? The shelter needs money to run to take care of these animals. I know another dedicated Director who was recently run off by her board because of how terrible they treated her. How can the shelter continue to run when it seems the problem is the board? You just had someone who in my opinion was there for the animals and was a huge resource for adopters, staff, and the animals. Someone who had experience with animal health, their well-being, and behavior. In the shelter world we would call that a huge asset. Everyone knows these people do not get paid or appreciated enough, they do not do the job because they will become millionaires, they do it because they care.When you are in the Director's position you take all the blame, but has anyone acknowledged the accomplishments Erin did in the short time she was there? In her first 2 months she let toxic volunteers go after they continued to belittle the staff. These two volunteers were also adopting out dogs and cats that were not fixed or had their vaccinations. One of the dogs ended up pregnant. She also let go a volunteer who happened to be a Board Member because they were mismanaging shelter funds. This individual was spending money out of an account that was donated by a family for a special shelter project, it was not supposed to be used for day to day expenses. After talking with other people who are involved with this shelter, it seemed Erin had to make decisions no one else was willing to do. She incorporated SOPs for the shelter and ensured the animals health, environment and well-being were all a main priority. Isn't that what the shelter is for? I am older and can only donate now but the way this particular board is handling situations, the lies they are telling, or the broken promises they have provided the staff are disappointing and heartbreaking to see in this area.I also reached out to the last Director herself to find out she did not have any disciplinary action and had positive reviews, what is this world coming to? We also discussed how she was offered a cost of living increase and turned it down only to ask for it to be given to the staff. For the sake of the animals I hope this shelter gets its act together, good employees can be hard to find, until then I will continue to pray.

Stacey M

2021-05

I have never encountered a shelter that makes it so difficult to adopt an animal. I lost my little cat after having him 18 years and wanted another black cat. I searched every shelter in my area and then came upon a cat at this shelter that I wanted to adopt, even though they are almost 2 hours away and the adoption fee is pretty steep. At first they told me I can't meet him until I fill out an adoption application, which I did. Then I hear nothing back. After emailing them back and forth I am told the cat cannot leave for another week. Again they do not respond to my reply. After several days of this I ask what is going on and I am told my application was rejected. I ask for what reason. My animals are very well taken care of and loved dearly. This little cat would have an extremely good life in my care and be very well taken care of. Their reply was that my vet would not give them any information unless I gave them permission. So instead of telling me this, they reject my application. They finally get in touch and I'm told my other cat needs updated on shots (there is a medical reason she was not updated). I tell them I have an appointment for her and their reply is they are waiting for the vet to call them back. This was 3 days ago and they have stopped replying to my emails. It's ridiculous how they don't even communicate or work with people who are interested in an animal there. Too bad, you couldn't find a home where this cat would be more spoiled and loved. I won't look at anything at this shelter ever again

Jaxon Borth

2023-05

Been coming here for years! Amazing, patient, and kind staff as they let us tour around and say hello to the animals. Very friendly pets! Give Garfield all the love!

Brittany Murray

2021-05

My partner and I adopted a kitty from them a few months ago. While signing papers I asked if they did a military discount. The woman in the back office seemed to strongly dislike this question and yelled "NO thats like me going to the military and asking for a humane society discount!"Jordan, their director, seemed to show a disliking for me from the beginning, she talked to me with disdain a majority of the time.Recently I asked about a puppy before she was even up for adoption, they would not let me adopt her because somehow it wasn't fair to everyone else that might be interested (I thought the point was to find animals homes and I was willing to adopt her ASAP). Jordan said she would put me down as interested and she would "look into it" whatever that means. I kept trying to reach out about her availability. I submitted an application within minutes of her Facebook post. They avoided my calls, I know this because my partner called them from another number and they answered immediately. Jordan scolded her, thinking I was the one talking, for wanting a puppy rather than another dog I was originally interested in but couldn't get because the fee was higher than we thought. My partner explained to her the circumstance. Jordan again, said she would "look into it". About a week later they adopted her to another family. They deleted my comment about this on their Facebook along with someone else's comment about them showing favoritism towards certain adopters.

Keith Kruchten

2018-05

We were extremely glad to get our lost dog back, but feel that we were treated quite poorly. It was as if they were trying to find fault with us, and were very disrespectful. We suspect someone there wanted our dog and they were unwilling to give her up.

Christine Pixler

2017-05

Very clean nice shelter. We have visited 3 different shelters in the last week and this is the cleanest and most pleasant of all. Val was very friendly and helpful. We are looking forward to coming to pick up our new fur baby.😺😻

Laura Ver Mulm

2023-05

Very friendly and caring staff. Very cleaning building. Highly recommend adopting from them.

Stephanie Schroeder

2020-05

Any place saving animals is great in my book. Hence the 5 stars. THE STAFF IS AWFUL. SAVE A DOG AND GET OUT. MULTIPLE good, responsible people I know have been turned away from there to adopt pets due to the staff's (one was ARIN) attitude and personal issues toward people in general. If you can't work with the public and put aside your issues don't work with the public or be put on charge of finding the animals homes. Someone with people skills needs to be put in charge if the interviewing process.Sincerely, a rescue dog mom of 8 years, every animal deserves a good home. (Except snakes gross😂)

Kindall Key

2022-05

I reached out about a update about a family memebers cats who had been brought in, as I knew those cats since I was a young child. I hadn't spoke to the family member in years and wasn't aware that the cats had been abandoned or how bad of a situation they were in.They completely ignored me and then put one of them to sleep. All I asked for was a update, that would've taken 5 minutes. I even asked if there were things the cats needed that I could donate.

theresa knutson

2020-05

I don't feel this shelter is truly interested in placing pets in a good loving home. I have only owned 3 cats in the past 38 years. Two of which were adopted from rescues.

Steven Taylor

2023-05

Very nice staff, just be aware they are short on staff and it might be a bit until they can return your call.

v s

2021-05

My 25 yo cat just passed a few weeks ago. She was the best ever. Got her from here when she was 6 months old. Would adopt from here anyday. Thank you guys for everything.

Kris Manee

2019-05

I am very thankful they were able to take my babies. It was the hardest thing I've had to do. They are such a warm caring team!!! Thank you!!!

Andi Hare

2020-05

I got my dog from them in an unusual situation and they were amazing making it work. Rescues sometimes come with issues and many months later they were willing to help me figure it out.

Vikki Ruegge

2020-05

Was suprised at the cost of the animalssome people cannot afford the cost of their animals it's outrageous you want to find a good home for these animals so they don't have to be in cages for the rest of our life or put to sleep then lower your prices

Jason & Marcia Hofsommer

2020-05

We have adopted 2 dogs from them over the years. The staff are so wonderful and nice!!

Susan Haynes

2021-05

Wonderful staff and clean facilities. Too many kitties, go get one! 💕

Zach Farrenkopf

2018-05

Love this place to take my girls to visit animals, staff are very friendly but unfortunately understaffed, animals are well taken care of.

Andy Wiita

2021-05

Great place to find a new member of your family!We did!

Clown King

2019-05

Very clean place. They seem very caring for thier animals

Jeff Habben

2019-05

Got my dog here, love the place and my new family member

Travis Anderson

2022-05

Awesome place, friendly people,great place to adopt from.

Bryon Hoppe

2023-05

They were kind, informative & helpful.

Alex Guzman

2022-05

This place was very clean and they have lots of kitties