3.8 (91)
101 1st St, Merrill, IA 51038
(712) 938-2132
caseys.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Hanna Cabney
2023-05
Continuously disappointing each time I try to use them for food/pizza or gas.1st instance was when I called and ordered in pizza, I arrived to pick up my order and they claimed I never called. They did not offer to remake it, I had to ask and they acted like it was a hassle. Did not compensate anything.2nd time our pizza was wrong and they did not compensate anything.3rd instance was Sunday afternoon, I over paid on prepay for gas and went inside to get the overage +$10The cashier could not figure it out, and I held up the line for about 5 minutes with her telling me she doesn’t know what she’s doing or how to fix it. She told me a manger would be in at 4 that same day and would call me right away. With no call by 4:30 I called the store and asked for a manger- the pizza guy answered and told me there was no manager to help me. The other cashier took my name and number and said a regional manager would be in by 8am the next morning and would get it solved no problem. With no call by 10:30 I called and again, was told to manager was there to help.Cleanliness is not a priority at this location and you’re lucky if they have hot food most days. If they are even open before 6am or after 9pm.
Rich Wilson
2023-05
Can't say enough how helpful the staff here is. Especially Loren the Assistant Manager. This gentleman used money from his own pocket to help a customer with 3 miles to empty who had forgotten her wallet before she left for work. You can't find compassion like that anymore. Well done Casey's.
Chan Tran
2023-05
Good Casey's for gas, food & drink too.
Mary Oler
2023-05
Was just in Casey's and went to grab a slice of pizza and let the staff know that there was a dead fly. The lady said sharing is caring and laughed but didn't take it out. We were there for 10 min after and none of the workers removed it.
Andrew Holzwarth
2019-05
The absolute worst gas station experience ever. Did get gas though. NO windshield cleaner in any of the 5 or six bays. All garbages overflowing. Cashier did not seem happy or interested in being there. No 16oz coffee cups and hardly any coffee. NO creamer. Unpleasant experience!
SHINY4U JESUS
2022-05
I mean ots a gas station that has decent pizza and chicken. What more do ya expect? LOL. Tends to be busy and at times difficult to get out of, being on a major highway. But if you need gas, food and a restroom it's got all 3.
James Westcott
2021-05
Their kitchen department has gone downhill considerably lately. Use to be one of the best places to get food from in town. Now the food is subpar at best. The customer service is still there. Hopefully they can turn this around.
Joshua A
2019-05
Typically stop here for gas when traveling in between Sioux City and Okoboji because it can tend to be cheaper than both places mentioned. Location is hard to beat, if it were any closer to the highway you'd run into it. Employees have been decent enough that I've dealt with. Occasionally it can be a pain to make a left turn out of here depending on traffic.
Brittney Troxel
2021-05
Literally I’m not joking worst Casey’s in a 5 state radius. So lazy they won’t make made to order sandwiches. Last time I did get one here the lady complained every step of the way about making it on top of the fact they had about one of every three items I asked for. Now they don’t make them at all. Zero stars if I could.
Jeff Peters
2022-05
Friendly employees with a usual assortment of snacks, etc.Should update fuel pumps so a customer can make proper selections without having to guess the many selection items due to unreadable options.
Mary Krumwiede
2021-05
I realize paying at the pump is convenient for your business, no gas runaways, but if your making people do it, HAVE YOUR EQUIPMENT WORKING! There should be NO reason I had to walk inside to get my receipt.
Haydn Aduddell
2020-05
Tasty pizza and friendy service!
Michael Van Veldhuizen
2023-05
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Savannah Schwan
2023-05
Told me my Wisconsin Drivers license was a fake 😂 manager really knows what he’s doing… Too bad they don’t know how to properly check IDs
Jennifer Puente
2022-05
Just grabbed drinks. It has points you can redeem for caseys cash or a discount on fuel. Love their pizza
Jennifer Johnson
2023-05
Love Casey's Pizza customer service is really good always a wide variety of stuff to choose from
Jenna Parks
2023-07
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TracyLynn “Tracy” Phillips
2021-05
I was very pleased with not only the quality of our pizzas but the staff was AWESOME
Angela Brown
2019-05
Absolutely the Worst Caseys in the tristates. I've never dealt w more rude employees , ever .
Fatima Obando
2022-05
Everyone is always very helpful, except this one guy named Wayne, he's always very rude when you order pizza.
Jim Spoolstra
2023-05
Large selection of items, friendly staff. Stopped by to pickup an evening snack for the Hotel.
Frances Burd
2023-05
Very clean with friendly staff. Great place stop!
Doug von Arb
2017-05
The windshield washing stations were ALL empty and the garbage containers were full at the pumps.
Nathanael Mayhew
2022-05
They were out of unleaded gasoline. The store was busy.
lucille rice
2020-05
Great convenience and gas station, friendly staff.
Stuart Bauer
2019-05
Bathroom was unusable last 2 stops I made on the way through, very gross.
Alex Zezulka
2021-05
Amazing place for a quick bite on a road trip.
Chris Kirsch
2022-05
They are not open 4 to midnight.
James Krohn
2021-05
Pizza not so great, sloppy wet crust
Adam Eve
2023-05
Crowded but clean & Efficient
| Monday | 5 AM-10 PM |
|---|---|
| Tuesday | 5 AM-10 PM |
| Wednesday | 5 AM-10 PM |
| Thursday | 5 AM-10 PM |
| Friday | 5 AM-10 PM |
| Saturday | 5 AM-10 PM |
| Sunday | 5 AM-10 PM |
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