Hy-Vee Pharmacy

Shan

2023-09

I've never had any problems with Hy-Vee East pharmacy until today. Unfortunately, I'm changing my 5 star review to a one star due to the poor customer service I received.The drive thru is always closed at Hy-Vee East pharmacy. For convenience, I called to have an Rx sent to the location across from the hospital. The man who answered at Hy-Vee East was short with me but said he'd take care of it.The next day I got a text alert that the Rx was filled. I went to the pharmacy across from the hospital, and it wasn't there. I checked the phone number in the text -- it was the Hy-Vee East number. When I called East to get it straightened out, the same man answered the phone. When I explained the situation, he acted put out. His tone became snappy, and he was downright rude when I said I didn't understand the last part of what he said and asked him to repeat it. "What do you mean you don't understand what I said?!" Well, I got snappy back at him."Friendly smile in every aisle"? This guy didn't get the memo apparently.I'm done with Hy-Vee East pharmacy. The star is for the two sweet ladies who assisted me at the pharmacy across from the hospital.

Mary Kisilewski

2023-05

Most of the time the service is very good and people who work the front are helpful and nice. I was surprised the other day when they mistakenly refilled the wrong prescriptions and did not refill two prescriptions that I needed. Mistakes happen , I get that .. but would have appreciated an apology as this meant an extra trip back.

Julie Hermanson

2021-05

I got both doses of my Covid vaccine here and each time, the person administering the shot and the other pharmacist as well were so nice. I was nervous about getting a shot and they put me at ease. Highly recommend!

Tonii G

2022-05

Fast and reliable and helpful! I called to make sure my medicine was ready yet and they were kind and said right away

Jim Shaykett

2021-05

They are so understaffed for their volume of business.

L Weers

2021-05

Knowledge employees and very helpful.

Esther Hernandez

2020-05

Very good