Menards

Donna Does

2024-04

I especially like to get pet supplies here. They are better quality, more selection and better priced than Wal-Mart for pet supplies.

Teri Ross Engle

2024-03

Great service, helpful staff in plumbing and electric departments. Check out was easy and staff there was friendly

Jason Parizek

2023-12

Ordered Larson storm doors for my remodel. One door did not come with all of the parts. I have gone back and forth for almost 4 months now to get the correct parts and still keep receiving the incorrect replacement part.

Brandon Houser

2023-08

I would give it 5 stars, but today i came in to exchange a tool under warranty and was refused exchange. I never had this problem in the past, i don't know if its a new manager that dont know warranty policies that are literally on the board behind them. Looks like our business is going to have to find a new supplier for tools.

Mick Mccubbiñ

2023-11

Got attitude from the gate keeper of the yard when I asked for assistance. Couldn't get any help nor locate stuff I purchased. Ended up dumping what I did find out of my truck and getting $1000 of the $4000 I spent refunded. Done doing business with such a sorry, pathetic store.

Shannon D. Keahna

2024-02

Just needed a few household supplies was in and out. My first time in this Menard's. It is a a pretty big store.

Bary Brada

2023-05

This is almost Unbelievable!I Bought two large jars of Salsa at the Marshalltown, Menards and after only eating a small amount out of one, I got Violently Sick with Food Poisoning for the next 4 Hours, dizzy, vomiting, going to the bathroom every two hours for the next 5 Days & Nights in a row and continued sick with Terrible bouts of Diarrhea every 2 hours for the next 5 days & nights. Up every two hours without much sleep. Finally, on the 6th day after feeling better, I took the two Jars of Salsa Back to Menards for a Refund. After 30 minutes the clerk called the Mgr. and he acted as if maybe I was lying. He finally gave me a PARTIAL Refund of only 66% of what I paid. I paid $10.00 plus Tax for the 2 large jars of Salsa and they only gave me back $6.00 in a store credit. Penalized me 33% for not having the sales receipt and another 11% for a rebate sale currently going. Not sure now whether to call my Attorney and Start a Lawsuit against them, or Call Corporate Direct for some kind of compensation. All I wanted was my money Back and would not even considered suing them, had they done so!

Micah Engle

2022-05

Received excellent customer service today from a representative at the building materials desk. I was trying to find a entry doorknob with a matching key code to one of my other doors. He informed me that they could rekey any knobs in-store to match my key. Made my day.

Jlm Bailey

2021-05

Very helpful associates and very pleasant when checking out. Several times they have helped take my items to the register (I use a electric mobility cart) because it wasn't anything that what fit in it. Then they took it all out and loaded it for me, don't find that much in resent years!Jim B.

ahenderson8654

2021-05

Was told that certain things were not in stock, bought different products. Went to the warehouse to pick them up and found they had what I wanted. Tried to order a fixture that was on sale and was informed they had place the label on the wrong item, sorry about you luck you'll have to order something else. Online said that 18 panels I wanted were in stock, get there and there's 1 and its bent. Rough day

Laurie DeMeyer

2021-05

We ordered and paid for 2 pallets of cedar fencing 2 months ago. They told us they would arrive within 40 days. We have called to inquire several times which always results in being transferred numerous times, no apologies, no answers. We were told we would be the first in line as soon. As they got any. Not once , not twice but THREE times we have gone out and found the materials on the shelves and being sold to the public...that we have already paid for. We are never notified when any arrives despite our pleas. Their system always says little to none is in stock but there it is on the shelf being sold to others after we have already paid for it while we wait and plead. Tonight after calling they tell us they will deliver in 2 days since we caught them. If it doesn't happen they're about to pay our much higher bill to the competitor for breeching the contract numerous times and forcing us to fulfill our obligation s to our customers

M Perry

2023-07

People are always helpful and helping find what you're looking for. Shoping at one of my favorite stores 😃

jody kirk-wells

2022-05

Went there today to pick up several things. Found bricks I wanted. When I asked guy in that department he told me just go outside and look. Didn’t offer any help. Had to chase him down to even get him to talk to me. Only helpful person in store was gentleman bringing in carts!!

Athena Valdez

2021-05

The store manager was very understanding. I had my toddler with me and needed pool sand and pool cover. He allowed us to come in as long as we came in and out as fast as possible. We did have trouble getting in, security guard was not willing nor was he willing to call store manager up. He argued with me 5 times about it. I asked the gal at the desk to call store manager up and she told the security guard I was the one that was allowed in. He rolled his eyes and reluctantly let us in. The new rule due to COVID-19 makes it hard for single parents and those with toddlers they cant leave alone in a car etc to get things they need.

Corey Wall

2023-05

Spend the extra time and go to either Lowes or Home Depot. The department associates know absolutely nothing and when asked where something is, they'll respond with "I think it's somewhere over in that part of the store." On top of that, everyone has an attitude and act like YOU are wasting their time. I have been to multiple Menards and the Marshalltown location is the only store that I've had these problems and trust me, I am not alone in this review. I fully believe that if there was another big box hardware store in town, Menards would have gone out of business a long time ago.

Jeff Blabaum

2021-05

So I parked my truck near the exit of the building. I have a fractured hip and I am waiting for a hip replacement. I entered the building through the exit door which I have done for the last 5 days in a row. A young lady starts screaming at me to stop and I did. She told me I had to leave the store and come in the entrance, I asked her why, and she just said because. I told her my situation with my hip and told her that it was hard enough for me to walk this far and I would like to just get my shopping done. she told me I could not and that I had to leave the store and walk to the entrance. Once again I told her of my situation and she told me that she would go get me one of the little carts and park it outside the exit doors and that I could drive that over to the entrance. I told her that that made no sense that I was already in the store and I was hurting pretty bad and would like just just get my parts to fix my Plumbing problem and be on my way. She made me leave the store and walk down to the entrance without explaining to me why I could not just continue on and do my shopping. She is very rude and young and has no right to be in a managed position whatsoever. Needless to say after doing all the senseless walking to the far end of the store for no reason I walked out in far more pain then when I entered the building. With the embarrassment of this young lady yelling at me and making me leave the building in the pain that I was in and the pain it cost me walking all the extra steps I will never shop here again

Marcella Stewart

2021-05

I have no problem wearing a mask, and prefer to. Mine broke on way into store, so I asked for another. I was charged .42Most stores will supply one. I'm upset. We are rerouting our house and have spent $2,500. So far. You think I could have a free mask. The extra shopping I was going to do will be done somewhere else from now on

Katelyn Cline

2021-05

If I could give a negative amount of stars I would.I purchased over $3000 worth of product on November 14, and confirmed three different times with the store that I could pick it up on November 21. They told me they had what I needed and paid for in stock and that I could pick it up on that date.Upon calling on November 20, I was told that over $500 of my purchase had been sold out from underneath me to a different customer. I didn’t even receive and I’m sorry for this. I had to then buy the product that they no longer had in stock from a different Menards in Des Moines, and wasn’t even told when I should expect my refund for the Marshalltown transaction.

Mom Ofthree

2018-05

Very poor customer service, we had a green bag for 15% off. my husband didn't put all our stuff in before he got to the checkout and the guy wouldn't give him the discount. Said he would have to go to the back of the line. He went ahead and bought the stuff but decided to go return cause our local store gave him the discount on total purchase even tho it wasn't in the bag. The lady at the service counter and her manager were just as unwilling and unfriendly to try to accommodate the customer. Apparently customer service is not important to these people. We will never do business there again.

Dawn Marie

2020-05

Absolutely the worst customer service experience every single time!!! The most unfriendly, unhelpful, disrespectful, and rude staff. It's like the staff sees you and can see that you need help and walk the other way to avoid helping you. I can't count the amount of times I've shopped at this store well over 500 times, and only because we have nothing else in our town. I never get asked if there's anything I need or help with and trying to find a staff member that's knowledgeable or a staff member that's willing to help me is almost non-existent. Just yesterday I was wanting to find out the prices on some clearance items and as I approached the special order counter I could see 7-8 staff members standing in a circle talking and as I got closer I could hear them talking about someone complaining about a 8 staff members standing around not doing anything...as they all chuckled. I approached the counter and wasn't immediately acknowledged. A younger male staff member ended up helping me, but he needed assistance from a supervisor to get some pricing on the clearance items, and the young kid walked over to the group of individuals still talking and it was obvious nobody wanted to help him so he could help me. Another complaint I would say about this Menards is none of their Ray's list clearance items are ever marked if you can even find them. Like I said before I've shopped there hundreds of times simply because there's nowhere else to shop that's close, but by choice I wouldn't give them another dime. Another complaint about Menards...tonight I was placing an order online to have pulled and picked up later...and they want a processing fee to pull the order...heck no...their loss. And's not just the Marshalltown Menards it seems to be all the Menards need to do some training and customer service skills!!!

Marjorie Morarie

2023-06

Went in. Found what we needed. No line at the check out. The cashier was pleasant!

Mary Rusher

2021-05

I give it no star's the person at the register was rude and and when the prices didn't match with the prices where they were at on the shelves and we said something to her she threw the items around and started to argue with us. And she had a very bad attitude and we will never shop there again.

Rod MCCOOL

2019-05

Wife and I went in today for Kitchen cabinets, worked with the Department Manager Vicky who did a great job despite all the change requests we made, she stayed very patient and was very informative. It's nice to see some good old customer service. Thank you Vicky

Andrea Clark

2020-05

First & last time I order online & picked up in store. They charge a $1.50 processing fee per item! I did not know this until a receipt was e-mailed to me. I picked up the items in store. Some of the items they ran out of stock. Menards still charges the processing fee despite, employees not actually picking the items!!! They refuse to refund the processing fee! Customer Service associates were hard to find. The lead associates at the main desk by the registrars; have really poor customer service skills.

Laurie Street

2021-05

Why would you sale 20 -12 foot 2 X 10 boards to a customer when you only have 4?? Then tell the customer they can go to Ames to get the rest. No!! 14 foot can be cut to 12 but not everyone can use the saw. Understandable. An hour in the yard! Still waiting. Had contact with 2 other people during this time. Is this Customers service or not?

Patrice prescott

2023-05

No body asks if you need help anymore, they have no knowledge of their departments. Marshalltown store has gone to hell. No guest services anymore.

Angela Bahr

2018-05

Always able to find help. The associates are friendly and always willing to lend a hand. A bit overpriced, the eleven percent rebate is welcomed. Brand selection for major appliances and tools is somewhat limited, but when you do not live near a major metro that has a Lowe's or home depot, it is a very good option.

J Fuchs

2021-05

Overall terrible customer service. Do yourself a favor and don't buy into their rebate program because you may never see it, but they are happy to keep your money for as long as they want while blaming high volume and covid for their terrible service. I was just told that my rebate may take 18 weeks or longer as of now. Whomever at Menards decided to use Rebates International as their processor should be out of a job. I know I am only 1 of a ton of customers that are getting taken advantage of and it is unacceptable. I am happy to spread the word that everyone who is thinking of shopping at a Menards needs to change their mind and shop somewhere else.

Steven J. Adelmund

2019-05

Very helpful employees who are knowledgeable and attentive... the only problem is there seems to be too few of them! The store is massive with everything you could possibly need and more! Very impressive selection!!

Tim Taylor

2021-05

I am glad that there's a big box hardware store in town, but this has to be the worst managed retail store I have ever seen. Stocking is terrible (regardless of pandemic things). If you need to find something, even if it's a special order item you're coming to pick up, you have to find the one person in the store who knows where it is. I have no idea why it seems they never use locations in their computer system. A simple trip routinely turns into an hour or two wild goose chase. If I wanted that, I'd play Untitled Goose Game.