Hy-Vee Pharmacy

Mary Clendenen

2024-03

I've been living in Johnston for almost 5 years and using this pharmacy. I don't have any complaints that I can recall. They're normally nice, friendly and professional. If anything I've been the one that's been occasionally grouchy and they've handled it professionally, so thank you very much Hy-Vee pharmacy!

Allison Ulstad

2023-11

Consistently rude service. When I say thank you, they just stare blankly back at me, no smile, no you’re welcome, nothing. I have a prescription on back order, and when I had the audacity to ask when they think it may be available, the look on their face was like I asked them to hand over their first born child. This is from both techs and Pharms. I get that they have been overworked with the pandemic, but there is better basic customer service and people skills from teens working fast food and retail. Only giving them two stars rather than 1 because technically my prescriptions have all been given to me correctly.

Neil Kokemuller

2023-12

Night and day the difference between the Grimes/Johnston Hy-Vee pharmacies. Firstly, the Hy-Vee Grimes was much better as a standalone shop than in its current role as a big box pharmacy. That being said, even with a higher volume, the attitude of the Grimes team is far superior to the Johnston one. Consistently rude service, poor communication, lack of empathy. The only reason we use Johnston is we can't use Grimes for delivery.

Cindy Patterson

2024-04

You shouldn't have to wait 1 1/2 days on new prescription! Ordered by Dr 8:30 am Thurs. and it's now 1:15 Friday !

Justin Murphy

2024-02

Horrible and disrespectful service. They’ll blame the doctors or delivery drivers so they don’t have to take responsibility. Medications are CONSISTENTLY late. I highly highly recommend to not utilize them for your pharmaceutical needs.

Brandi Degregory

2023-05

Usually don't have my prescriptions filled and extremely rude last time I went and picked them up. I called in advance and was told it would be ready in an hour I was like okay that's fine I gave them 2 hours and went through the drive up. I wasn't being rude or anything and asked for my prescription and they said oh we haven't even started on it. It was a long day I just wanted it done and ready to I could go home so I had to wait for it. Then the lady got an attitude when I asked if I had to sign and said well you seem in a hurry and said well do you wanna sign really rudely I don't appreciate being spoken to like that just do your job correctly.

Francois Louw

2023-10

I’m about to log a formal complaint to the medical board and pharmaceutical regulatory of the United States and believe me I will make it my mission if it’s the last thing I do to get your license revoked. You do not treat your foreign clients with respect. I have never been disrespected as much as tonight and refused to receive my medication. You want to serve only Americans , now you will see the American come out in me. Most disrespectful people I have ever seen!

Allen Davis

2023-08

Worst Pharmacy I have ever been in. Was told they would give me a partial prescription until they got more in. Then went to pickup and was told that since I switch pharmacy's due to them being rude.I could no longer have partial prescription. I will never be back. Consumers beware.

John waugh

2022-05

It never fails at this location. No matter when the script is called in it will NEVER be ready when you get there. You could give them a whole week and they’ll still tell you 10-15 minutes once you’re actually there. Maybe if the staff quit constantly talking over one another they’d actually know what’s going on and could get things done efficiently. Time to find a new pharmacy

Cathy Stark

2020-05

The pharmacists always go above and beyond. I would have rated this pharmacy a 5 star but their assistants and techs are not very friendly and they act as if you are making them work for their money. Half the time they act busy and make customers wait.

Andrew Cooper

2020-05

The staff is very friendly but it doesnt matter when you have a prescription called in expect to wait another 20 min even if you call ahead and ask if it will be ready. This hyvee is nice for a quick in and out shopping experience but the pharmacy is a different story.

Dan P

2018-05

Transferred my prescriptions here from Walgreens and couldn't be happier with the politeness of the staff and how quickly they work.

Mary

2018-05

Been going here for 16 yearsGreat pharmacy

armysooner

2018-05

Great pharmacy very easy to use and fast!

G Myers

2019-05

Have been there twice, not very friendly.

Len Sniegowski

2019-05

Johnny was very helpful

Barbara Bauer

2021-05

FIT service