Gregg Young Buick GMC, LLC

Agustin Lozano

2024-05

So i got some issues with my radio the touchscreen wasn't working properly i call the dealer took my yukon 2019 for it they thought it was my battery so they replaced they charge me almost $259 for it not big deal i paid for it didn't fix my problem so they ordered me a new radio but they tell me to get my suv because the radio was in backorder i got my suv and i find out they broke my RELEASE OPENER LINE CABLE so i call them back and tell them about it they tell me oh don't worry we will look into it so i took my suv back again yesterday they tell me couple hours on it i call them around 2 pm to find out the status on my suv well they said the technician was working on another car so your suv won't be ready today ,fine i said i b back tomorrow to get it so today i went to get i got my new radio i paid them and i remind them about the release opener cable well they tell me i had to paid them to replaced why? Make no sense to me to paid for something they broke i spoke withthe store manager he wasn't very nice but I'll call corporate and let them know about it thx again gmc dealer from indianola

Chris Scheffers

2024-05

Great buying experience! What would normally be a very stressful experience for me, Jared and the team made it enjoyable. Fantastic customer service and love my new vehicle!

Linda Dietz

2024-04

It was a real pleasure working with Greg Young Buick. They really took care of me. One of the reasons I got my car there was because of the customer service. They helped me get my old car up to their dealership when I was afraid to drive it. They were generous and there was no hard selling. I liked the warranty programs tooThey were very informative about the car I was buying and made sure all my questions were answered. As a single, slightly senior woman I felt cared for, respected and treated like family. I highly recommend the folks there. Colton my salesman was terrific and I would say this was a super buying experience.

Melissa Ellis

2024-04

Every member of the Gregg Young team made me feel like I was their only customer- even though their parking lot was full of customers. My buying experience was low stress and the team was super conscious of my time and schedule. Kris was not pushy or high pressure at all. He was easy to text and communicate with. Totally transparent from beginning to end. I love my new Buick!

James (Buzz) Burgin

2024-01

Brought my brand new GMC Denali in for its 1st oil change. My truck was damaged. Brought it back in to show them with in 24 hours. There damage up under to the tail pipe with no other damage to my bumper or any part of my truck At the time it was to be taken care of. Brought it back in and was told they did not do it.Very Disappointed ....

Jackie McCaslen

2024-04

Great experience! Worked with Barry Webb to get our "new' used vehicle. He is the best also visited with Sean, Steve and Jason. All had the best personal communication with us. Took time to visit not just business. Great dealership! Time to get our vehicle was minimal.

Don Magruder

2024-05

The service was very quick, very accurate and a lot less expensive than I thought it was going to be. I don’t think there’s anything you could have done to make it a better experience. It was perfect and I am very, very grateful.

Jolyn Martin

2024-04

I had a wonderful experience with Gregg Young Buick GMC out of Indianola, IA. It, by far, was the best vehicle trade for a new vehicle purchase process I have ever had in my years of dealing for a vehicle. Their claim to fame that the price listed is the price you pay without hassle of back and forth you may experience at other dealers was a breath of fresh air. Their pricing was excellent and fair and they gave incentives or rebates when applicable as well. They were thorough in explaining everything and truly wanted me, as the customer, to have a good experience. I have found my dealer of choice in years to come. Thank you to Sean and Jason for the great experience.

Ben Reece

2024-02

My wife and I recently had the pleasure of visiting Gregg Young Indianola, and I must say, the experience was outstanding. From the moment we walked in, we were greeted warmly by the knowledgeable and friendly staff. They took the time to listen to my concerns and provided expert advice on the necessary repairs. I was impressed with the transparency and honesty exhibited throughout the process. The Service team and Tony kept me informed every step of the way, explaining the repairs in detail and providing fair pricing options. Not only did they complete the repairs promptly, but they also went above and beyond by performing a thorough inspection and offering some maintenance checks we were concerned about on top of the main concerns. I highly recommend Gregg Young Indianola to anyone in need of reliable and trustworthy automotive services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.

Deborah Doherty

2024-04

Great dealership to take your vehicle in for repairs and maintenance work.They inspected my vehicle from all points. When they sent me the estimate, they also included a video of the inspection.It was nice being able to see and hear on the vehicle, what needed maintenance/repairs, and what was in good shape.

Robin Gurwell

2024-01

Very pleased with my first oil change experience! Dropped my vehicle off and it was done in a very timely fashion even though I was unable to pick it up until after work. After work, as I was going over the paperwork, they remote started the car so that by the time we were done, they had driven it up to the door and I was able to get into a warm car.

Kallee Cupples

2024-02

They tried to get me for an insanely high rate and after I got them down I was promised one rate and even signed the paperwork for it and left with the car that night. I was called the next day and was told I couldn't get that rate anymore and they'd need me to sign different papers. That, to me, doesn't seem ethical and made me very mad. They weren't as customer service oriented as one would hope. However, I was there till' very late at night after closing and they stayed for me so I have to admit I can see why they were stand-offish. The car is nice though.

Connie Lane

2023-11

I am so thrilled about the outcome of my visit to your dealership yesterday! I feel we both ended up with my new car and the car I traded in! I’ve taken excellent care of my car for the past five years. I know it will make someone a great car. Tate was wonderful and I found out that I started working with his uncle at 3M many years ago. His uncle is also a great guy! Tate was very knowledgeable and respectful - I appreciate that. I wasn’t pressured and he answered all my questions and concerns. The rest of your staff were very friendly and made me very comfortable - good people! Thank you for helping me trade in my car for the new car. I was torn about letting my car go but am very glad I did! Very positive experience!❤️🙏🏻

Patrick Fix

2024-02

I had an excellent experience purchasing a vehicle from this dealership from out of state.Colton Otto was my sales person. He was polite, informative and honest throughout the entire process. From the GM to Finance to all the other individuals I met on the sales floor during pickup, all displayed similar traits. It was a very welcoming, small town atmosphere.I received a detailed video of the excellent low mileage vehicle with any blemishes called out so I was fully informed.Between placing my deposit and eventual pick up (6.5 hours from my home), the detailer had discovered an issue with the driver inner door panel. Without my request or even informing me upfront, the dealership arranged to replace the panel.Excellent service and customer interaction! I highly recommend this dealership to anyone for local or remote purchases.

Sue Steinke

2024-05

What a great place to buy a vehicle. Barry Webb is the best. Him and the whole staff of Gregg Young have been wonderful. We purchased a GMC Denali and yesterday we purchased a Chevy Equinox with the best experience. I recommend everyone to check them out you will not regret it!! Thank you all for what you do for us.

Max Lewis

2024-01

Barry was amazing. So was everyone else on staff that I worked with. They made the car buying experience very low pressure, and easy going. Barry stayed in touch over months and got ahold of me when they exact vehicle landed - and now I am very happy with the purchase of it! Goes a long way having people you know you can depend when purchasing and servicing vehicles.

Lee Johnson

2024-01

All of my concerns were addressed very professionally, and respectfully. Will definitely return, and would not hesitate to recommend them to friends, or family. During a time of "Customer Service" being something thats said, but poorly practiced, this was a refreshing experience !!

Tom Kaldenberg

2024-03

Barry Webb was great to work with. The selection was excellent and we were able to get the exact car we wanted. All the staff made the car buying process as painless as possible! Highly recommend!

Kerri Shutt

2024-03

Such a welcoming group of people and really felt they listened to what I wanted in a car. And then helped me find it. Would definitely recommend buying from. This is our 2nd vehicle purchase from this location and will continue to come back.

Carl Morton

2024-01

This was the first time I can recall using their service department for an oil change. Although it was a bit on the expensive side, it was a great experience!Once we arrived, the technician who checked us in was extremely polite and professional. After checking in, we went to the front lobby to snoop around for a bit at the new vehicles. The front desk host was as polite and professional.Going forward, I plan on taking my vehicles there for my future oil changes with my other 2 vehicles.

anthony carter

2024-03

Overall talking about get the vehicle was fine but, the service that came with buying the vehicle was not complete. All my tires were low especially the rear was supposed to be filled to the proper psi.

Randy Aldridge

2024-03

We had a great experience dealing with Barry and the finance team. This group offers a laid back, no pressure atmosphere that takes the stress out of buying a vehicle.

Gina Seymour

2024-01

Worked with Barry and Steve at the Indianola location. Beyond professional! Test drove several cars over a couple of days and Barry was always friendly, knew the vehicles inside and out so all my questions were answered. They made it clear they wanted my business and I feel great about the car I drove away with!

Samantha K

2024-02

I will probably never go back to the Norwalk Chevy. The Chevy in indianola will forever be my shop. Their customer service was 100% better than Norwalk. They were accommodating and kind. They didn't try to overcharge me. I put all my trust in this shop. They even helped get my stuff moved from car to the other.

Teri Dobbs

2024-02

I love that they pick up my car and bring it back to me and everything is all done.They always keep me informed on what's going on.Very communicative. I believe this is the fourth car I have bought from them and they never let me down.

Knight Wennerstrom

2024-04

We just purchased our first new to us GMC Denali 3500. Colton Oto was unbelievably amazing through the whole process. He made sure the truck had the extras we asked for and kept us updated. We appreciate the "home town" treatment and hospitality Gregg Young of Indianola provided. We personally want to give our gratitude to Colton! Thank you for everything and we absolutely love our new Denali!!!!

Susan Koesters

2024-01

shalom,:) I never thought I deserved such kind spoiling treatment, but this family owned business are truly amazing people! there are smiles everywhere, kindness and treated with kindness as I am right at home. I would kindly recommend this place to anyone who is interested in trust, it is there, and a painless process!ya'll are awesome people! thanks Gregg Young family.Shalom.

Amanda Aguilar

2023-11

This was the best car buying experience I have ever had. Colton was waiting for me when I got there with the car I was interested in and it was warmed up and ready to drive. We took a test drive and he provided me with any and all information that I might need. Once I told him this is the car I wanted he got to work crunching numbers. They held true to their original offer and sent me over to Lourdes to wrap up all the paperwork. I was in and out in 2 hours and 15 minutes total and on the road with my brand new car. I can’t get over how quick, professional and honest they were during the entire process. I will be sending everyone I know their way going forward. Amazing customer service from beginning to end.

JoAnne Winkel

2023-07

Last year when I decided to upgrade my Cadillac Escalade, I found a beautiful one at Gregg Young in Indianola. Everyone involved was helpful, and went out of their way to accommodate my needs. From the test drive, to the sale, and to the financing, they completely took care of me. They drove to Ankeny twice to pick up my vehicle when I needed service work. Sean especially goes above and beyond, and I am grateful that I can depend on the whole team at Gregg Young! I would recommend anyone to check them out, and I hope to buy from them again in the future.

Brandon Wendland

2024-01

Tate Krichau and the team at Gregg Young Buick GMC were excellent! I have been to many dealerships in the last couple months and none of them were as helpful as they are here. They were straight forward and didn't just try to sell me any car. I highly recommend checking out this dealership!