Menards

Lisa Freiburger

2024-02

I have always had a positive experience at Menards but tonight was above and beyond! I purchased a garage door in December and the wrong spring was enclosed. I would like to give a big shout out to Alex the Building Materials Department Manager and crew for sending me home with the correct spring to finish the install! Pleasant, helpful above and beyond! Thanks Guys!

Chelsea B

2024-05

Quality products usually some sort of rebate which is awesome especially if you are a contractor of any sorts. Some items are a little pricey

Rhonda Nickolas

2024-05

They always have what I'm looking for. I love the garden center too.

Kelsie Smock

2023-12

Ken in the cabinet section was very friendly and helpful. It was our first time looking at cabinets. He was really knowledgeable and helped us navigate through the options.

Marsha S

2023-12

The store is good, except everytime i go theres this worker his name is theo, and i only ever see him walk around doing nothing and ive seen him be rude to his coworkers

Teresa Tibbott

2023-08

After spending a lot of money during a remodeling of our whole house over the last 8 years, I am still frustrated today.As I purchase materials to build a deck, go to the lumber yard and yet no help to load!!!!!You think spending a couple grand today, you could get help.5 employees standing around , one comes over to ask if help is needed, I said yes for help loading, and they walked away.Then during the loading and picking process, several other customers come and the staff continued to ask and help others, but never come back to help. Not the first time this negligence has occurred.Very frustrated customer ....

Mark Zimmerman

2024-04

I Don't HATE Menard's they just have the most ridiculous return policy EVER!************I shopped at the Menard's in Dubuque Iowa. I spent $411 on various building supplies. When I checked out at the store I paid with a $300 gift card and $111 cash. At the end of my project I had some materials ($89 worth) left over that I wanted to return. I kept all of my receipts and the "customer service" representative told me that they would not give me cash. I told them I no longer had the gift card because who keeps a gift card once it is empty? He said that my ONLY option was store credit. Justin was as nice as he could be and I was /am very irratre about this. He was only enforcing the ridiculous policy. What infuriates me more is that he could offer no logical reason why..... All he would say is "That is the policy" or "The computer won't let me" and the store manager was of no help either. She kept repeating the "company line"So.... Just explain the reasoning behind this policy. You accepted my AMERICAN CASH.... why can't I have it back? It is not as if I am trying to find a loophole to withdraw cash from my credit card because I want LESS cash than I paid! I DO NOT want my individual situation solved.... I am passed that.... I want the policy explained to me so others do not have to deal with it.I would love to say that I will never go back but that simply is not true. In the future I will only buy things inexpensively so that Menard's will make the minimum amount of money. If something is inexpensive I'll buy it but if something costs less somewhere else...I'll get it there...I was NOT like that before. I'd just go to Menard's costs be damned.Formally loyal.... Now Ex-customerDubuque, Iowa*****************

Jeff Nagle

2023-06

I ordered 6 items online for pickup and did to avoid contact and guess. One item was missing of the 6. The receipt shows it but not in the bag. Now to drive 7 miles to get one item seriously. I think they need a second counter or checker to double check the orders. I couldn't image groceries or a larger order. Defeats the whole online shopping

Caitlin Thingvold

2024-01

Employees seem to be treated like garbage. A company’s foundation is the staff and some of the higher ups are making it crumble. Will never be supporting this menards again

Amy Li

2024-02

It is so terrible customer service,I hope I can give 0 star!they can’t treat customers like that!

Joyce Gibbs

2023-05

Shout out to Jamie and Melissa in the paint department. Friendly and so accommodating. Their knowledgeable advise helped matching our color selection much easier.Dennis Kluesner - Joyce Gibbs (author)

Angel Anglin

2023-05

The hardware manager, at the Dubuque , Iowa location, needs to be engaged in customer satisfaction. Instead of walking by a customer, say hi how are you and/or do you have any questions or need help?? He paid more attention to his phone than helping customers.

Erik Cummings

2023-05

Ok. Let's start with "I love my Home Depot.". And I love my Lowe's. But...if you haven't shopped at Menards, you really are missing out. The variety, selection, diversity of things in stock at Menards may ONLY be rivaled by Amazon. It's seriously insane. Last trip there I got lumber, plumbing, electrical and...wait for it... Blueberry Cobbler flavored candy corns. Yeah. You read that right.Plan a couple hours to walk and gawk on your first trip.

Joyce Gibbs

2023-05

Shout out to Jamie and Melissa who were so helpful and accommodating matching paint colors. Transactions were pleasurable and reassuring. Thanks.Dennis Kluesner - Joyce Gibbs (author)

JustMe

2023-05

Excellent place to buy ALMOST anything you want. Employees have always been friendly, even with a hobbled old guy asking for help. NEVER have I been treated rudely or shoved off to the side. With the 10% rebate it's worth it. Menards is usually fairly inexpensive.

Aaron Van Noy

2022-05

Good selection of items, definitely geared towards contractors vs. individuals like me. As a result, staff/helpful knowledge is more limited, but this is the business model and expected. However, if you do need assistance and ask for help, the staff is usually knowledgeable!

Caroljean Dennison

2022-05

I love Menards, they have most everything a person could need there to build a house, shed or building or fix most anything, including yard items. They have excellent tools & cleaning items as well as pet food & people food. The workers are very helpful.

Scott Salwolke

2021-05

My main place to go when I need supplies for home improvements. I enjoy the fact that they have the 11% rebate going on so often. I also applaud their requiring their customers to wear masks. Its a small inconvenience when compared to the fact that its helping to protect customers and staff safe. Wish more stores would take their example.

James Dean

2019-05

A great home improvement store, with consistently low prices. From tools to materials, selection is always good. Weekly deals and rebates add additional value. Staff genuinely want to be helpful, and many have trade experience. My preferred store for all home projects.

brian lowe

2023-05

March 2023 I found a Greenworks 14-inch chainsaw on sale for $49.99. Big red tag. Only one kind of Greenworks chainsaw. I double checked the tag compared to the box and the tag said 14 inch Greenworks chainsaw. The Box said 14-inch Greenworks chainsaw. I took the product to the register and it rang up as $215. I told them that's not right it's on sale for $49.99. The cashier refused to come back and look at the tag. A second woman came and also refused to come back with me to look at the tag on the shelf. They paged someone to go and look for a $40 tag and I corrected them saying no it was $49.99. They didn't correct themselves on the intercom. The person they paged never came back and then the second woman that refused to go over and look at the tag went by herself. She came back with the discount tag peeled off the Greenworks display. She told me the product is no longer available. I told her the tag describes exactly what the box is what do you mean it's no longer available? She told me it's no longer available and they can't give me that price. I said fine then I don't want the chainsaw. You guys really need to stop falsely advertising.I wanted to purchase a small rubber mat. One of the employees led me all the way to the back left side of the store and then tried to convince me that the only way to get a rubber mat would be to purchase a huge roll of it for about $270. You didn't make a sale.

Crystal Neal

2023-05

Love this store! I'm at Menards at least twice a week for work and their always willing to help find anything. Very friendly staff.

Spenser Vande Voorde

2021-05

Made the hour drive here to purchase a safe as they claim to have a price match guarantee and I found what they had at $889 for $799 at another local retailer, a 44 minute further drive in the opposite direction. Upon speaking with staff, they apparently get to choose what they want to honor, and this they opted not to. Crooked business that has come to be expected of these big box retailers. Use "guarantees" to get you in the door, then deny responsibility.

Alesha Hansen

2022-05

I could spend hours and thousands of dollars in Menards. Until I reach that level of financial gain I find all of what i need on the clearance shelves. This is the main reason I shop at Menards. You will find the clearance sections throughout the store, but the one in the carpet section is the best. I've found area rugs, remnants, runners, all for an amazing price. The clearance section I've recently discovered is in the interior door section. You will find discounted closet, panel, hollow, and solid doors marked down to as low as $10 a door. I had a wonderful salesgirl named Cloie help me. The store is located on Hwy 20 heading towards Waterloo which is a bit of a drive for me but definitely worth it.

Amber Hanselmann

2019-05

This store has a nice and organized layout. The employees on the floor are always so helpful. Jerry helped us find something today - wonderful guy! The cashiers are also pleasant and quick at checking you out.

M J

2022-05

Employees were curt and dismissive. More interested in stacking shelves than helping a guest.One of them wore a radio labelled "grocery 501", the other had a tattoo on his fingers that literally spelled "STD" when he pointed to where I should go, because he was too busy chatting with a coworker to help.

Bonnie Pape

2023-05

We dealt with Erica in the Cabinets Dept. She was very professional and knowledgeable. We will definitely be back to see her. Menards has just about anything you are looking for.

Kelly K.

2023-05

Everybody was super helpful!! Went out of their way and asked if i needed help before i had to go looking for someone! I would recommend!Update: SUPER BUSY! But its spring. They have things here that Lowes doesnt have and if the same as Lowes, more of a selection. Only thing I was disappointed with was the price of ceramic planters! I was ready to buy 4 and then i saw the price of $220 for them. I was crushed. Would have spent $100 or so, but not $220. 😣

Michael Wilson (Drsmiley72)

2023-05

Dubuque menards usually has very friendly staff and helps when needed. Also have better prices than Lowes and other places around town.

Sue Recker

2023-05

It took us awhile to find a paddle switch, but we found our light sockets and furnace filter, freon and bleach just fine. Loved the Halloween displays!!!

Jason Foley

2021-05

Not good. Pre-ordered online. Went back to Pre-order area and they said that I had to go and pick pcs out. OK??? When I got to the number I needed, the wrong inventory was in the wrong spot so what I need wasnt there even though online they said they had 17pcs on hand. The lady in the work area was trying to help and said they would investigate. She was helpful. Her manager told her that this wasnt Menards fault and I would just have to wait. So whose fault is it and who makes it right for the customer?