Lowe's Home Improvement

Laurie Mihm

2024-04

When I ordered my new blinds from Sherry Hartford, she and I went through the different available options. I did not choose any of the fabric backing options because we didn't need to block the sunlight. However, when we put them up, we realized that there wasn't any privacy either, due to not having a backing. We could see out along with others seeing in. Because the shades were custom ordered, Bali would not allow me to send them back to install a fabric liner. I wasn't asking for replacements, nor was I asking for free backing. I was willing to pay for the shipping and cost of adding a back. Because of this, Sherry went to her manager and got approval to order new replacement shades at no cost to me. This is above and beyond what I was asking but so appreciative for the fabulous customer service!!! Once I receive the new blinds, I will donate the others to Habitat for Humanity through Lowes. A great surprise for someone else in need!!Thank you so much Sherry!!! You are AWESOME!!!

Ariel Fischer

2024-04

We recently went into Lowe's to purchase some flooring LVP. The gentleman who helped us was Daron Smith. I cannot express how amazing the customer service was that we received. He knew all of the products very well and he even went above and beyond to make sure that we found the right flooring for us. We returned a few timesAnd each time he recognized us and helped us with Not only professionalism but also some humor and good conversation. We are beyond pleased and would recommend Darren Smith to be a sales specialist for anyone who comes in. My mother shortly heard about our review and went to see Daron Smith herself. Again she had stated that he had amazing customer service and with both of us even upgraded what we were even expecting. 5 stars

tim merfeld

2024-03

I had ordered a large window, double sash, July 2023. One sash had a 8 inch scratch..so I made a deal that I would install the window and Lowe’s would replace the scratched sash. 1st replacement had grids, mine does not. 2nd replacement was also scratched. 3rd replacement was a totally different window…might have been a fourth, just lost track. Because now, today, is February 14, 2024, and I am still waiting for my replacement. Cannot make any of this up! I’d be wondering where all the ‘wrong’ replacements ended up? Well, I contacted headquarters also. Hopefully someday someone will get me my window. And please reach out to me with any questions on my experience.

Marilyn Cole

2024-04

On Sunday, 3/17/24, I visited the Dubuque Lowes for the first time. I am a brand new resident of the city and needed keys to my new house. A terrific Lowes employee not only helped me with my keys, he welcomed me to the community and offered all kinds of useful information. The experience was a great beginning of a new life here. Thanks, Greg!!

۵Swirlii۵

2024-04

Their third party delivery sucks. I would recommend taking things home yourself. Didn’t call like they were supposed to…left before I got there even though I said I was on the way. Very frustrating.

Forrest & Pat Mauritz

2024-05

Lowes has a large selection of hardware items that I like. My go-to store for most of my hardware purchases.

Lisa Thomason

2023-11

We were awaiting our rebate and stopped into the Dubuque store. We were helped by Jonathan Kloft the assistant manager. He went above and beyond for us. He took time to research our rebate and even gave us the phone number to call. We appreciate his great customer service.

Kris Escalante

2024-05

This Lowe's store has everything I would expect at a Lowe's; plus, everyone working there was so helpful. Bill in the outside equipment department, was very helpful to us when there were problems with the snowblower we purchased. Beth in the paint center got us setup with everything we needed from cleaning the walls, removing wallpaper, priming and of course the paint itself. They also have some beautiful plants in the garden center. With the help of the appliance department, we were able to order a 48-in professional range that we weren't able to look at in the store, but was available to browse the specs online. We have received help from associates when we've had questions, or even if we didn't have questions, associates have given us some advice.

Abby

2024-02

Zach helped me a lot, he was nice enough to bring me to the spot I needed and even talked to me about glass 😊 definitely good workers here

Gloria Fuller

2023-08

Easy online ordering. My online account is extremely user friendly.I've been very impressed each time I use the pickup because service is really fast. I've only waited less than two minutes. I like ordering online far better than walking in circles inside the store. *(Plus, it saves a ton of time.)

rider fast

2023-09

Purchased storm doors and installation, after about 9 weeks of waiting the installer finally came to install the doors. One of the doors was damaged, they installed the door and did not say a word that the door was damaged and installed it. Lowe's mill-work manager did provide a discount for the door. The contractor that installed the door did not properly install one of the door correctly, the other door was installed in sub par workmanship, after several attempts to contact them with no response we contacted Lowes.The contractor finally did come to fixed the issue. I do not recommend the contractor used to install the doors due to lack of details in workmanship and communications.

Mary Taylor

2024-01

It's the place to find great blinds and they can cut them to any size you need.

brian lowe

2023-12

2023 november- went in for a drain grate. Employee didn't know what it was, started googling it. After a good few minutes, I said I'd go looking for it. But she stopped me and kept googling... she sent me to flooring, flooring sent me to plumbing. Plumbing ignored me like a busy bartender until I started flagging employees down. First one flat out said no not helping. Second led me to yet another employee who just kept saying go online. Go online. Go online.2023- store employee, " we don't have dog food. No we don't have dog food. Go online. Go buy it online."2023- August- I was trying to return a pallet for my deposit and the cashier not wanting to redeem the 20 some dollars and eventually the manager approached said what's the big deal, just give him store credit on a card. Until that point the guy was trying to get me to leave the pallet without the deposit.2021-We purchased a front doorway and installation. Great salesman. The installation required having the doorbell placed into the new doorway. It was installed over 6 feet in the air which was a frustration to my elderly mother. I called up the original salesman and told him there were issues. He suddenly went from charismatic and helpful to telling me he's not the guy that talked to. The front desk at Lowe's wasn't exactly helpful either but I did get a phone number that directed me to a completely different service that's somehow vaguely related to Lowes. I reached them and asked them to come back and lower the doorbell. They came when I wasn't around and instead of fixing the doorbell to be at a normal height they calked the doorway as the previous installer did not do that. I called a third time asking them to bring a different person to get the doorbell right and nobody ever came and they never called me back.

Jason Harris

2023-07

Big shout out to Jeff place was was very busy and needed help locating an item. I spotted him in an empty aisle working on a few other things. I approached him for help and he stopped what he was doing right away he was more than happy to help while providing excellent customer service!

Vicky Roepke

2023-10

If you are not a dog lover, be careful. They allow non service animals to wander the store with their owners. The difference between a service dog and just anybody's dog is that service dogs don't bark at little kids or people and make you nervous to be around them!

troy biddick

2023-05

Purchased a new $2300 washer and dryer set. Initial buying experience was good. After that everything went down hill. Waited 4 weeks for the product to come in. Setup the delivery date and estimated time. Got a confirmation call the morning of delivery, and waited the entire day without receiving the delivery. Finally I had to take it upon myself to call the store to see why the delivery was not made. The reason I was given was because we are still waiting on a stacking kit that hasn’t arrived yet. Which didn’t make sense since when I received the call about the delivery we discussed that and that we wanted the delivery made without the kit. Well, instead of getting it out the next day we had to wait 2 more days before I would be delivered. This time it actually showed but with damage. Now after calling the store to report damage it’s another waiting game. A very friendly customer assistance rep took my information and told me that a ACM would be contacting me shortly. The delivery department really dropped the ball on this one and lost a customer on future purchase.

Emily Peterson

2023-05

I had recently purchased a washer and dryer. Upon purchase I tried to set up delivery and hook up to my home. I was told that because of my location they would not make a delivery unless they were already scheduled a delivery in my area. I then proceeded to find a way to get my new washer and dryer to my home on my own. Once the washer and dryer were in my home a finally hooked up. The washer ended up not working. ☹️So with how difficult it was to get the washer and dryer to my home to begin with I had no choice but to try and set up an exchange/pick up through the store. When I called the store I was placed on hold for several minutes then bounced through departments to be transferred to the appliance department where I had been placed on hold again for several minutes. Eventually was able to talk to the manager of that department. The manager had stated that they can set up an exchange/pick up within the week and that they would call me with a set date. I had waited the full week. No response. Then proceeded to call the store being bounced around the departments and placed on hold to finally reach the manager and once again told the same thing. Wait for a response. 2 weeks had passed no contact. I grew rather irritated as all I wanted was a working washer! I then decided to call one more time. I was placed on hold and an employee of the appliance department finally answered. His name is Ted. Ted was amazing! Ted got me through the actual exchange process and set up a physical date for the exchange/pick up! Ted displayed wonderful customer service! Lowe’s has a one star. But Ted… Ted gets 8 stars! ⭐️ Ted did more then even the manager of that department!

Gene Fangman

2023-12

Great customer service, delivery guys were awsome, friendly, very helpful.

Jaeden McGlynn

2024-04

Phil was an amazing help and so nice!

John Haas

2023-05

Great selection of plants even appliances and kitchen cabinets

Jorge Rangel

2022-05

Went in to buy some light switch insulation.We walked out with a washer and drier!Thank you Nicole for all your help!Patti and Jorge from Patti’s Projects.Channel 7 Fixer Upper.

Nathan Zenner

2023-08

They had 8000btu air-conditioners with signs on them for $319. I get to the register and it's $468. They realized the mistake and refused to honor the price they had on multiple air conditioners. I go over to Menards and they have a huge selection for a lot cheaper. You can get a 12000btu at Menards for the same price Lowe's is asking for a 5000btu. Lowes must be hungry. They're clearly taking advantage of the hot spell and jacking up the prices as they go. Menards is better and they know how to operate a price labeler.

Phil Krueger

2020-05

A hardware store that has employees that are willing to go the extra mile to help you put the finishing touches into your house turn it into your home

Esther Moore

2023-05

Found a large, metal garbage can with a lid, what we were looking for.Something to keep raccoons and mice out of the bird food.Only 1 in stock.Dented. Floor model?The workers were nonexistent, compared to Menards, where they are stocking shelves, and always helpful, friendly, professional and knowledgeable.I'm happy they had what we needed, but won't be in a hurry to return.Good parking, well lit, clean.

Joe Kibling

2023-08

The installers they have especially for appliances could use some training..I got a call from a client of mine after the guys from lowes installed a washer and she stated it was leaking.. upon my inspection, they didn't put the rubber hose washers in the supply lines was 1 of the causes

Barbara Jean

2023-05

Went in need of a new washer and dryer. The selection was far greater than the other house and hardware store in the area. We had it narrowed down to 2 sets and with the the assistance of Phil (who's a Rockstar btw) we got delivery, hook up and haul away all lined up as well as set up with new accessories to replace water lines and access to hook up the water line to the dryer (the one we selected has a steam option) as well as new vent hose and clamps. And as someone who worked in retail, I know first hand how customers can be quite the waring experience, but he took the time to answer our questions while also waiting on a different customer and multi-tasked like a pro. We'll be needing a new stove and refrigerator before too long and we know exactly where we're going and what salesman we're asking for.

Thomas Rolling

2023-05

A shoutout to Jeff Glover for his Super Fantastic customer service. He resolved a lock issue for me as I was traveling through Dubuque. His efforts enabled all my travel companions and myself to enjoy our trip. I trust Lowe’s appreciates Jeff’s skills and dedication to your customers. Great job Jeff.

Jeff Pelton

2023-05

Poor customer service went with my brother in law to buy a new riding mower. They never delivered because they sold it to someone else before delivery date. Waited for 6 weeks to get another one and nothing. Finally had to pick a smaller one. Management was no help didn't seem to really care!

Chad Weirup

2023-06

As long as you don't need help, it is a great store. I went in looking for someone to help me cut some carpet, but I couldn't find anyone able to help. Store associates would see me by the carpet and would duck in an aisle to avoid helping. I had the same issue when looking for doors.

Shad Fiferlick

2023-07

Lowe's has a wide range of products. I was in getting bags of gravel, which were $3.50 a bag this time last year now $5.00. and seen some dish soap which reminded me that I needed dish soap