Family Dollar

Millie Carr

2024-03

There is definitely a difference between family Dollar stores, it's almost like night and day I went to the family Dollar up on University next to McKay's the manager's name was Ashley and she was absolutely a poor service provider. When I asked her about her policy she was really kind of vague stated I could go online and find the information there. She said that other family Dollar stores would take back the item that I purchased from them, I thought that doesn't make sense. Or the stores individually owned, so I left out of there after telling her that she should know more about her policies and procedures especially if she was a manager and she thought that was quite rude of me. I went on another errand, Indian pass another family Dollar store on Southeast 14th you're talking about customer service she had it going on. She said they called her the boss lady, I believe her name was Christina what she laid out for customer service was something that a lot of the stores have lost.I explained my situation and she said without hesitation come on in and let's see what we can do for you and truly enough I left out of there very satisfied with what she had done. Customer service is far gone they take your money but really don't care whether you shop there or not, I told Ashley I would never step foot back in to that store on University as they were just playing not organized and not customer service friendly. We can all designate how and when we're going to spend our money but we don't have to pay people to be unkind when you're trying to get a simple answer to a question that they should be prepared for.

Angela Carey

2024-02

I go here all the time and the employees are always very helpful and friendly?

Charles Gilstrap

2024-04

Understaffed most of the time but the employees that do work are very friendly

Taylor Drake

2022-05

Compared to the last time I was in there about 6-8 months ago, it’s definitely improving. But lots of empty shelves and the aisles are so small.

Larry Swanson

2024-04

convenience and a good selection and helpful employees that are willing to help out with anything

Jacob Rosener

2023-09

Store is closed more than open. More merchandise in boxes in the aisles than on the shelves.

Billy Joe Macintire

2023-05

It's a really good store, if you have a new employee you need to make sure someone is up there at all times as they don't know what to do exactly.Today, around 320PM I went in to shop for a few items, the line had two ladies in front of me at that time. The first lady had a coupon, the second wanted to return a phone charger that doesn't work, she had the receipt. The cashier Lexie was very rude the entire time, all 3 of us ladies asked her to call manager up and she wouldn't. She refused to take the charger as a return and then proceeded to say the first lady had stolen items even tho she just paid for them. I don't like waiting in line for 15 minutes, you need to take better care of your customers. I called and spoke with the manager and she said "I will talk with Lexie". Let me say this, you will get another bad review if that Lexie chick does not change her attitude and quickly assumes people are stealing. Get a better grip because there are other places people will put their money into.

Jueglar

2023-07

would be 5 stars if they would just fix there freezer section that has been down for almost 3 months is a great little store with lots of merch and great prices.

Who Else Wants Beef

2023-08

Not too friendly, but I must say I was able to find everything in it's place, very well stocked on the items I needed and the things I don't usually get so I definitely appreciate that 😊

Bo Malarkey

2023-05

Worst store experience ever, they charged 35¢ over shelf price. They refused to refund the difference and refused to allow a return. Didn't even leave the store, then they pretended to call the law when I went back to snap the photo for proof. SW9th and Watrous.

Nicole Loomis

2023-05

I have never been treated worse than just now! 2 employees snatched from me yelled at me held my $ and called police on me for there mistake. Horrible this is costumer service. Just wanted my things and to go home. I was in tears and they will get to keep there job ..sad!

Kim Hart

2019-05

I have never been treated so badly in my life. They posted in store prices and refused to honor them. The corporate site refuses to accept complaints. Employees ( management ) can treat people any way they like and corporate doesn't give a damn. Enter at your own risk. Prices aren't everything. Quality sucks. They don't take returns. Check your receipts, it costs more than you think. Management does whatever they want. Not like the other stores. I tried to remove all stars, but it won't let me.

Wilma Vizcaino

2023-05

Store doors seem to be closed always way ahead of time before closing hours and I've been here 15 min before closing to quickly get something and they basically told me it was closed and today I came an hr before close time and it was Closed??

Renea Simon

2023-05

Always boxes everywhere hard to get around. Their card machines were down lots of people left mad. But I saw they had a ATM right behind them. Should have told that to other patrons.

Ambyr Lacina

2023-05

I purchased a cell phone holder for my vehicle and it wouldn't work with my vents and when I went to return it they refused to take it back saying that they don't return "electronics ". It isn't anything close to an electronic device and I pointed that out to them but the manager was extremely rude and basically threw it back at me.

Andrea Zitoli

2023-05

They closed down the store for a few weeks to "remodel ", it has improved quite a bit. I like to shop there because they have seasonal items and some things you don't see elsewhere.

Matthew Stevens

2018-05

It's kind of a toss up when you go to this place, I have been there and seen amazing customer service and friendly employers, but at the same time I have been there standing outside waiting for someone to finish shopping and the lady inside at the register stop what she is doing to tell me why dog has to be on a leash. Ummmm...... excuse me but if I'm outside the store it's none of your business what I'm doing outside. And I didn't realize that was under there job description. You would think most people would just call animal control. In any case for the most part this store is awesome.

Amber Post

2019-05

Store was a mess. There was clutter everywhere and boxes just stacked up and random parts of the store very hard to get around. But the clerk was very nice and friendly and apologize for all the mess you said that is something they are trying to get under wraps and taking care of due to changing of management.

easy listening

2018-05

I'm trying to find someone to file a complaint, right now. I've never seen that store so disheveled, it has always been one of the better ones. I've also never been treated so aggressively, angrily and I'm floored how someone can be in a management position and have customer service behavior like Antoine Taylor did today. I understand everyone has bad days or moments,but I get the feeling this was his normal way to behave and treat people. The store is terrible now. It's condition is so bad and yet it's so new. Just disgusting.

Billy Hendricks

2023-05

I'm very disappoint was excited when they first opened,now their NEVER open they have signs that there hrs would be 8am to7pm I walked up their at 5 and they where closed,I'm 65yrs old and I live close by so i don't understand,their manager they have now is very rude I'm going to start going to dallor general,you can't even walk in the store cuz there's boxes blocking the isles products are either put in the wrong space or their not priced right what's going on

D F

2023-05

The staff was kind and courteous. Store was clean even with them restocking the shelves.

Peggy Manns (Peg)

2023-05

Very friendly, helpful staff. Clean store. Don't mind me bringing my bike inside doors. I appreciate that.

Carol Collier

2021-05

Check out was good. Didn't wait but a few minutes. First time in a long time. That's before COVID-19. But aisles have too much in the way of customers behind the stocking of the shelves. Other than that.. it's ok.

Jinsing Jenny

2019-05

Good store, but they can't keep no help & that poor old lady is always in there stocking shelves & trying to run the show on her own. THEY ARE HIRING IF ANYONE IS LOOKING FOR WORK. Can't walk thru the isles due to items always being scattered all over.

Michele Anderson

2018-05

This store is fairly new and to see it in this condition was disgusting. It was dirty, disorganized , things in all the isles. I know I will never shop there again. Whoever the management is, is clearly not taking care of that store. At least the kid behind the counter was apologetic. Very bad experience. No stars at all!

Keanu King (A ducky)

2019-05

The place has really changed. I left the store when it was running great. Not anymore now its dirty, The staff is incompetent, it's hard to move around some isles because of the boxes and the products on the ground. Many shelves are empty as well.

Kristin Gordon

2019-05

Store literally always has boxes all over the place and employees who have zero sense of urgency. Their card readers require you to put your pin number in regardless of what method you pay with. Garbage ass place.

michael alderman

2022-05

Great place to save money on house hold goods, biggest complaint is it's hard to maneuver around because they always have the isles full of stock to ne put away.

Carri Duckworth

2023-05

The store is dirty unorganized staff talking each other instead of offering assistance would never go back and show me poor manag

B “Ghost” Ghost1970

2023-05

Not very clean but none of them are shelves as usual half stocked cashier was untrained but friendly