3.3 (105)
2231 E University Ave, Des Moines, IA 50317
(515) 635-6124
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jennifer cook
2024-03
This store is the so nasty i cannot believe they have made it this long the employees are not customer friendly at all and the store is just down right nasty they need to just shut the door lock it and throw away the key and forget about it or hire people who actually aint lazy and care
Betty Beenken
2018-05
staff does not care this store is disgusting doesn't deserve one star DO NOT SHOP HERE
Nick Kin
2023-05
I have been going to the store my whole life 31 years I literally live a hop skip and a jump away since this new manager has taken over it has been straight trash yeah they got some stuff picked up but they never have no milk over there and it’s really getting on my nerves it’s not that hard to keep your stuff stocked The only ones are good are Ethan and the black female is awesome but as far as this new manager he is wet behind the ears and doesn’t have a clue and to be honest it’s affecting the whole neighborhood something needs to be done and someone who actually has a good relationship with the customers I’m very livid
Kay Burkheaz
2022-05
I go to this store alot every one verry nice most every one No room to get around but customer service made up for it. But on this day. I was a little tired of getting charged more then idem say on the shelves I ask the young guy why they just can't put things where they go there was a lot of the same thing in I guess wrong place He went off on me. Saying there short staffed and if I'm going to be rude I can leave Now do I want it or not. He's not bagging me to buy it I looked at him set all my stuff down. Said sweety. Don't want this or anything here I ll never shop here again.he say I'm disrespecting him by my remark Lol asked his name he tells me then throws me out of the store saying tall is boss he don't care of course in front of every one at the counter JUST WRONG . And I will never shop there as long as he's thier So if the kid is reading this . Maybe stay off the phone. And do the stocking then u would have time to stock right
Ve'lay “Buttafli” Me'nette
2021-05
Its been some improvements. I visit maybe once a week and each time I entered the door someone welcomed me to the store. The store is well stocked and organized. Everyone help which is great. I always have a hard time when your looking for an item. Thanks for the great service#ButtaflibestAward
Debbie Hall
2018-05
I went into this store looking for a cleaning product. They actually had a speaker set up in the middle of the store blaring gangster rap music with the f word over and over and over again. I told one of the workers it was not very professional. Also the store looked like a hoarders dream come true! SI ended up walking out not buying anything. Tryed calling the corporate office and was on hold for 45 minutes. They never did answer the phone. Safe to say I won't be back!!!
Julie Moreno
2020-05
During my recent visit the entire store was in disarray. Walking in the aisles was almost dangerous and getting items from the shelves almost impossible. Boxes upon boxes and store equipment everywhere definitely make this store unsafe. If you are a person who uses a walking aide/wheelchair then do not enter this store, it is not handicapped accessible once inside.
Ash
2021-05
Love the deals, a little over packed with items but can still get around store just fine. Customer service isn't at its best with some of the employees. But overall not a bad place to shop!
Jerri Shipp
2018-05
The place should be condemned. A few months ago it looked like maybe they were going to get it back together, but that failed. Roof falling, music BLARING from center aisle, mdse all over the store, on floor...really a hazardous to walk through as a customer.
Darlene D
2018-05
The last 2 times have gone to this store i have trouble getting down the aislesThen i asked for a price check and he charged me and i didnt want item. I am sure it was isolated incident. He was talking on phone at same time. Not reccomending at this time.
Nathalie Crutcher
2018-05
This place is a joke. Filthy can’t walk anywhere and the people working the counter are double charging. My sister went and bought Cleaning products and bought a vac and was charged twice. When she went back in to say something the guy told her “it’s about the vac I charged you twice for wasn’t it.” I will never go here again. It’s not even worth the one star I had to give
Terrie Lee Eliason
2019-05
Very slow service, unorganized arrangement of merchandise, not safe because of freight boxed up or boxes open with stuff seeping out, short of help and rang up.incorrectly twice. Prices were acceptable and Llike the products they sell though.Conveniently open for Easter.
Crystal Gwinn
2018-05
Couldn't hardly walk through.. Dirty.. Filthy.. Stuff all over the floor. Only one person working. Had to ring a bell several times for her to come let me pay. When she finally showed up I commented how horrible the place looked and she stated.. Well I am only one person.
Edward Wollner
2019-05
Very cluttered store. Too many aisles in too small of a building. Family Dollar is a very good store with bargain prices but this one needs a revamp. Feels more like a Dollar General.
Tonya Alexander
2023-05
I will never go back to this store. I have been going to this store for years. They are rude and dont need to be working amongst the public
k Adams
2019-05
Poor customer service. Employees get mad and curse out customers for not smiling. The store is always cluttered with stuff in the floor. Very bad experience at this store. Never going back!!!!
Barbara Sorensen
2022-05
It was a cluttered mess! Isles were hard to push a cart down, because items were in boxes instead of on the shellfs!
tara yarges
2018-05
Was there at 9 am to get medicine, lights were on door was locked. They were supposed to be open. Lights went out at 9:05 never saw an employee, door never was unlocked. Are they out of business? Who turned off the lights?
Greg Lee
2018-05
I flip houses for a living, cleaning lady was coming to clean house. I stopped in to get cleaning supplies, store was clean. Bathrooms were clean as well. Employees were nice
Shannon Brown
2022-05
Not very clean, organized. After months of no merchandise Fri couldn't even get in parking lot... 3 semi's in parking area
Dave O
2018-05
Not a bad place. Needs to keep the stock boxes cleaned up and out of the isle. Clean mostly and friendly staff
Tim Calhoun
2017-05
Price on shelf didn't match what I was charged. Aisles were blocked with carts what looked like returns and pallets of new stock. Very messy and dirty store.
Michelle Fritch
2021-05
The 2 ladies working were rude. I will never ever go back to that store. Especially after the way I was treated.
Ed Kuyrkendall
2023-05
Not a bad store just some of the cashier are slow
Dally Ahmed
2021-05
THE MANAGER OR EMPLOYMENTS DIDN'T BRING ME MY KTCHN TIER SET MARINO BROTHERS AND I PAGED FOR THAT, I'M SO SAD, BECAUSE IT'S BAD SERVICE.
Annette Trogdon
2019-05
The store is as dirty as dirty can be.. Messy. Hot 🔥 Hot 🔥.And Rude Ass people.
Robert C Evans
2021-05
This is gone of their better stores. Keep up the good work!
Terrie Naylor
2018-05
A complete mess, Couldn't get through half the aisles. I practically had to high hurdle boxes to get into an aisle. Ridiculous
Kathy Sloan
2017-05
Make sure they fit . because you try to exchange anything you got to have a receipt they act like you stole it.
Margo F
2018-05
Family Dollar does not mean items sre a dollar. Don't go in with that idea and you will enjoy shopping there
| Monday | 9 AM-7 PM |
|---|---|
| Tuesday | 9 AM-7 PM |
| Wednesday | 9 AM-7 PM |
| Thursday | 9 AM-7 PM |
| Friday | 9 AM-7 PM |
| Saturday | 9 AM-7 PM |
| Sunday | 9 AM-7 PM |
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