Hickory Grove Auto

M Phillips

2023-09

The workers in the yard were awesome couldnt ask for better help. Guy working the front desk was a d-bag wouldn't give me my part after I paid for it yelled at me for pulling a fuel pump that was pulled by his own workers and told me to go get the guy because he wouldn't answer his radio. Accuse me but I don't work here thank you you go get him. then I was like actually give me my money back I don't want it because of your rudeness behavior. Then he wouldn't give the money back till the line got super backed up. After he finally gave my money back I spilt it with the worker that was nice enough help me out in the yard and I was ne er to return F that guy at the front desk.

A J

2023-05

This is a junkyard that you have to sign in with your name and date at the counter on the left. Otherwise, they'll tell you to. It's a "pick your own part" kind of junkyard. It does get muddy after a good rain. Besides that, like all junkyards, watch your step. You're personally liable to some extent, for yourself. The guy up at the front with the white goatee can be a bit brash sometimes, depending on his mood for the day. But all in all a good 'ol boy. I've always found good deals there. And the front counter dude has in the past taken offers I've asked him about. They have a decent used tire section that is kept in order. And you can look through the tires inside and out before you purchase. They don't mind if you have to work on your vehicle in the parking lot.

Donavan Mathis

2023-05

The guys who run it must be mad at life. Never been talked to so rudely and over charged for a used part ever. And the last time I went there they didn’t have what I needed so I walked out the open gate and the guy comes out screaming at me that I was stealing something and clearly wasn’t. Had to lift up my shirt to prove I didn’t. I’d rather go to any other place to get my parts than these ppl.

Jonathan Hynes

2022-05

Overpriced, no customer service, rude, irritable staff, lazy when it comes to work and impatient when it comes to customers.Would have given this place no stars if I could. I have come here twice now to find a part for my truck, and both times was met by the owner with incredible rude manners, impatience, and no customer service skills whatsoever. When we tried to purchase a small part, he sat in front of us, ignoring us as he ate his lunch.Furthermore, as I waited in line, one of the employees was loudly disrespecting a customer, calling him incompetent, and remarking on how the customer didn't know how to even change a tire, making the customer visibly upset, and causing him to leave. They proceeded to laugh and eat in front of the rest of the customers.

Corey Puck

2023-05

Great place! Fair prices. Pat the guy that seems to run it is great. Very courteous and always has a smile on his face. He can be a little chatty though.

Joshua Reese (Pieces)

2024-02

This is more of a repair shop than a parts store.

Therese Blackwell

2023-09

First time at a salvage yard..know absolutely nothing about autos/trucks. They were GREAT! THANK YOU Tony!!

douglas becker

2019-05

Prices pretty high for a u-pull-it place, but i found a part i needed. I hardly expect the lobby to be clean, or polite staff at a place like this, but downright rude and dismissive people really should not be dealing with new or existing customers. Probably won't be back on account of the desk staff.

Joe Abels

2016-05

Been going here for years. It's not a bar it's a junk yard / Business. Never been treated bad. Guy ask what I needed and sends me looking in an area. Sometimes I find it sometimes I don't. Price is always way better then new. Example weather strip for ford escape 2008. $86 new. $5 there. Same with just about everything. going there right now. OK after reading all the post, I will ad. This place is busy. and it is a good place if you are willing to do the work,

T Winters

2023-08

Rude they did not know location of the car. I had to search half the lot before finding part then I had no time left to remove it before the closed the yard. Wasted gas and time for nothing. Never go back.

Toby Richards

2023-08

Always my first yard to check. Very recently, I was surprised to find a vehicle, after taking the parts, definitely saved hundreds of dollars.

Oldskol Acura

2023-05

Pat really knows his stuff. He's been there for ages. Some may feel he's grumpy sometimes. It's just that he knows what he's talking about and every one in awhile some clown will go in there acting like they know more than him.thats when you see that pat. Otherwise he's a good man and he will not bs you. He's not there to play games he takes his job very seriously.

Alan Owen

2013-05

It's a junkyard- save your money and go here!I saved a ton of money over the last couple years by dropping by this place. They have a huge lot, and unless you drive an oddball car, there should be one like yours in the yard. They have the yard organized to make finding your make and model pretty simple.Some of these reviews whine about the owner. I don't see their issue with him- he's been nothing but helpful and fair on every dealing I've had with him. He will usually give you some tips about the car you're working on to avoid trouble in the future. I could see him giving you attitude if you walk in there like you're too good for junkyard parts; but if you wanna do that, go down the street and pay 10-50 times the price for a new part!They have a good return policy, and fair prices. Often, the prices are far less than what you'll find on ebay for the same part in another yard! Definitely a great deal, and good service. I've never had a problem with anything I bought from here.

Molly Freespirit

2018-05

They had the part I needed and pulled it quickly for me. I had my son (4) with me that day and kept getting the evil eye because he wanted to touch the old metal toy cars out on display. I worked hard to keep him away from the cars so would have appreciated being treated like a customer instead of like a nuisance.

Todd Garrett Jensen

2021-05

Bought two 4×4 (25W) front door speakers out of a Ford Explorer, which are a "dime a dozen", pulled them myself, and they cost me $16. Seemed a little high for salvaged, low grade speakers, to me, when I won't even know if they work, until I install them.The guy at the counter was not pleasant in any way, and he acted like he'd rather be anywhere than there.I'll definitely return, as it's a way to save a lot of money, but I wasn't impressed.

Cornelius Lee

2021-05

The place has the parts that your car needs. They had parts that would have taken me weeks to get. But sales staff is TERRIBLE! Dave hung up on me, and Pat lied to me and said his name was JOE. (Dave told me Pat was ^Joe^) But more likely than not, they'll have the parts you need. Oh!! If you wait for them to pull the parts expect a delay. That's a guarentee!

Bradley Davis

2016-05

Good selection, prices are reasonable. Some of the employees might seem bearish, but not rude and will answer questions when asked correctly - they are short and to the point. Other employees are very helpful and nice. No one is mean. I will continue to shop there

Brian Halligan

2018-05

Place is a joke. I prepaid a week early and bought a transmission and had my mechanic scheduled to do work on a certain day. These clowns sold it to somebody else. Then gave me the run around for 8 days. In those 8 days I had to rent a rent a car to go out of town and spent $80.00 extra dollars. Well after bitching about it for several days they finally figured oh hey let's just pull one off another truck we have. Duh!I asked the owner to reimburse me for the car rentals I had to endure. The decision was a in store credit. I thought it was better than nothing. Unbelievable I go there today about 45 days after this all happened and these non professional people and I mean the guy name Pat says oh in store credit is only good for 30 days. I'm never going there or highly recommend to buy new before dealing with clowns🤡🤡🤡🤡🤡🤡🤡

James Jacobs

2022-05

Incredibly rude. The owner treats customers like an inconvenience at best. The moment that I walked in the door I was berated and then promptly ignored. I would recommend staying as far away as possible.

brownfamilyracing

2018-05

The guy at the counter (blond hair old guy) is rude, but they let you pull parts and are OK with the prices. He is surrounded by many stupid customers (you know the dirt bag type) so I can understand how he can get rude but I do have to agree he's a jerk for the most part. I buy most used parts on Ebay, why would I drive 45min, pull the part and pay the same price if it was delivered to my doorstep?

James V (TheShop)

2020-05

It's ok. They owner is a piece of work and some are the prices are very close to getting a new part. If you want something pulled fast you will wanna do it yourself. Otherwise they offer to pull the part for a few extra dollars

Danny Smith

2024-02

They don’t know how to answer the phone

J.Clark Gray

2022-05

Rude, unhelpful, dismissive, uncaring, and dirty.... that was just the door into the place.Talking to the tool behind the counter was worse. I won’t buy from him ever again just because I can’t stand his attitude and the way they just don’t GAF about their customers.I’ll scrounge the internet and get it from a private individual before I give that dude another cent.

Pam Huber

2020-05

I had been stuck with a flat tire in my truck with no spare, (my own fault), got a ride to Hickory Grove Auto and they sold me a great tire, mounted it all for $ 28.00 they were great help to someone who didn't know what she was doing. A big thank you to the yard guy, to Jay, and Steve for taking me there. I saved a lot of money.

Maria Candelaria

2023-05

They're little laid back uptight sometimes but get some good parts if you take them off get a good price

GAL8NZ 220

2016-05

I agree, it is a junkyard. But it's also a business and you are a customer that is paying money. I don't know about anyone else, but I work hard for mine, and I have long hours and long days. So when I choose to go in a place of business, I just ask to be respected not ignored. When you call and ask for something, they kind of make you feel like you're bothering them. Again, this may be only an opinion. But I try to avoid that place if possible.

Jason Huddleston

2023-05

The person working front deck is very rude and isn't a people person at all. When asked were something is he made rude commits to people like they work there.

Tyler Misfeldt

2022-05

Called to see if i could bring my car to scrap and person answering got mad at me when i said it doesnt have wheels or tires. Told me to screw off and find someone else to take it then hung up on me. If this is how their customer service is, i wouldn't ever go there.

chris langlois

2020-05

Called ahead today 11/27/19 and asked if they had any of the specific vehicles i was looking for. The guy working said "yes i have a few of them." I said "perfect i will swing out and take a look." I drive an hour to look at the vehicles and when i get there he says he doesn't have anything like that.I'm not sure why these guys like wasting peoples time but i am sure glad that Bridgeway Auto Parts is re-opening soon so the quad city area has someone they can rely on.

jim sayers

2019-05

Sure, they may have allot of vehicles to choose from, as far as used parts. BUT, some of the counter people are the rudest people i have ever encountered, as a customer! I have been there several times and there is only 1 time that i would say i was treated correctly