Banfield Pet Hospital

Christina M Snyder

2024-03

The staff here is so kind and compassionate! They have cared for my senior dog, as well as my cats, for several years. My dog was recently diagnosed with cancer and Dr. Garlock was so kind to me at the appointment. She discussed our options clearly, while being mindful of my mindset at that point. Dr. Stickler provided care for my girl, and preformed the euthanasia when the time came. She was so sweet and compassionate. It helped us so much as we said our goodbyes. Dr. Marietta is our routine care provider and she was always a fantastic vet! Her kindness is exceptional and we have always been grateful! My son brings his pets here for care and he has only good things to say about his experiences! The techs and other support staff are always patient and compassionate and they are always willing to take the time to make sure we understand everything and all of our questions are answered before we leave.

D B

2023-05

We have been only been with Banfield and Dr. Trepp for a few months, but can honestly say it was the best decision I have made for my dog's health. My dog is a rescue that has some anxiety/trust issues and everyone at Banfield has always handled him with the highest level of care. Angie at the front desk is always super professional and helpful. Dr. Trepp takes extra care with him knowing he tends to be uneasy around unfamiliar people. Dr. Trepp gives the right amount of information about any concerns and will go into further detail without making it seem like she is talking down to us. We have always felt that they are focused on his health and not selling us an expensive/unnecessary medication or treatment. Their health plan make the treatments easy to understand, customizable, and affordable. They are also really good about making sure we can get an appointment, even when it is last minute.

M W

2024-03

Untrustworthy and unreliable. Would tell me one appointment day/time and it would actually be a different day/time. Never have proper staff, so when I show up 10 minutes early for my appointment, I still don't get checked in until almost 10 minutes after my appointment was supposed to start.I signed up for their wellness plan, which was a HUGE mistake. I was never informed nor was I ever provided any documentation that mentions a cancellation policy that requires me to pay for the entire year when cancelling after two visits. This doesn't feel legal, and in the very least is certainly not a company that I want to be doing business with and I would highly recommend anyone coming here to be very cautious. This is why electronically signing documentation at a register should be illegal - the business never actually allows the customer to see what they are signing; this feels like predatory practices to me. Banfield has lost my business indefinitely for all of my pets as well as my families.Furthermore, the representatives that they force you to call to cancel your plan are rude, constantly talk over you, and clearly don't give two *! about anyone they interact with. The representative I spoke with could barely speak english. This has been incredibly poor service all around.

sportymom3395iowa

2023-05

My dog was really sick. I called and basically bombarded my way into an appointment. They said bring him right in. The first vet thought he had a hip issue. She checked him out thoroughly but he’s a dog and can’t talk. So she sent him home with anti inflammatory meds. That Friday he got really worse. I brought him back and got a different vet and she X-rayed him, did blood work, physical exam etc. We get to the end of the day and she calls and she tells me there is one more test- pancreas. It’s an extra fee. I’m like you have to. We have to find out what’s wrong. He was positive. She put him on lots of meds to try and help him. He had to go back 2 more times for I.V. To try and hydrate and flush the toxins causing him issues. After 2.5 weeks he popped out of it like he never had an issue. I’m so grateful to Dr Garlock for loving Bear and caring for him and being relentless to find the issue.

Kelly Floyd

2024-01

I have nothing but good things to say about Banfield. They have treated both me and my pets with dignity and kindness. My last vet at a different practice was afraid of my dog, who is always well-behaved at the vet. Dr. Marietta was the complete opposite. She even brought vet techs in to see my boy because she was so impressed with him. We recently received some bad news about our older cat's health, and Dr. Fertig was clear about my options and kind about my decision. A vet tech sat with me while I cried. I've never experienced a kindness like that at another vet.

Nickole Brown

2024-04

Love taking my dog here. They are so friendly, knowledgeable and cares about your pet! I won’t take my pet anywhere else!

Remington Cook

2023-10

This is a general review for the whole company, not just with this location. Do not start a wellness plan with these scam artists. Here’s a small list of reasons why.The wellness plan I have is $40.00 a month. That covers my dog to get his vaccines, checkups, and some heart worm medicine. But somehow every time I go in there it costs me hundreds of dollars for the random things that are also suddenly wrong with my seemingly healthy dog. The plan does not cover any flea or tick medicine btw. So this adds up to 480 dollars a year for basically 1 good check up and a couple included things.I can’t feasibly use Banfield anymore, and honestly I wouldn’t have wanted to anyways. I recently moved back to my home state and have a local vet clinic I’ve used in the past that I want to start back up with. When I went to cancel my service with Banfield, after almost 2 hours on hold the worker continuously interrupted me and told me I could either pay them even more money or kick rocks and pay 5 more months of 40 dollars a month for a service that once again I can’t use. They don’t care about you or your pet, they’re a greedy company that’s only worried about making as much money as possible.In summary, stay away.

Alex Leonard

2024-04

The convenience of Banfield in so many US locations earns it a 5 star. Des Moines is actually easier than most locations to get a timely appt

Verne Winter

2022-05

The Dr.s and staff are very caring about our pets and welcome questions that benefit our pets. The store is well stocked with food and anything for your pets.

Lindsay Helle

2023-09

Banfield took care of Max for 14 years. We never had to wait too long for an appointment and they were always prompt when replying to questions/messages. Yesterday we had to take Max in for his last visit. The compassion and sympathy shown by the entire team was outstanding. They gave us all the time and space we needed. They explained exactly how everything would go. They even offered to let us leave through the back door if we would like. While it was a sad day for our family, the entire staff at Banfield made this a little less difficult. I would never hesitate to recommend them to anyone.

꧁꧂Rebecca

2023-12

Always well organized and good doctors and staff!

Kelly Shamp

2024-04

Always accommodating for my doggie that afraid of other dogs. I really appreciate it!

Megan Bahl

2023-06

Moved to the area over 3 years ago and had a wellness plan at Banfield already. My dog has a history of being super anxious and a bit reactive, and the entire staff here has been so patient with him. He has made so much progress in the last 3 years after having continuous good experiences at the vet after Dr. Marietta and Stef figured out what worked best for my dog.

Kevin Brinker

2023-06

Always greeted with a smile. The staff is wonderful and helps keep our 3 dogs healthy and happy. Always willing to work with us to make appointments that fit into our schedule.

Annelise Tarnowski

2023-05

We have taken our pup in to Banfield every six months for his preventative care for 6 years and he is always cared for so well. They love on him from the second we check in and are always extra communicative before during and after his appointment. We haven't had any major health emergencies and I believe the Optimum Wellness Plan preventative care is a big reason for that. I like being able to drop him off before work and pick him up when I get off. Even when we were nervous about a potential health emergency, we were able to chat online with the VetChat for a quick assessment. Love this team, love taking our dog here.

KingLo TRG

2023-05

I feel like minimal information was given about the condition of my dog . I also feel like the hospital is all about money . Nobody was interested in helping my dog out or making sure he was healthy unless we had the funds to do so. No advice was given on ways to keep the same thing from happening again . All I was instructed to do was to pay for teeth removals , they didn’t tell me why or what was going on literally I’ve never talked to more incompetent and heartless individuals . Banfield says they care about your animal but only for the right price . Other wise you get sent on your way with a very sick pet that can possibly lose there life . The only reason I may be back is because I have no other pet hospital to go to banfield is horrible I hope the medical field for animals gets a lot better . Don’t punish my animal because I can’t afford it , if your in the business of saving pets lives then save my pets life and we can worry about money afterwards

Jesse Wyatt

2021-05

the pet care plan has been a god send to my wallet staff are about as helpful as they can be. I can rely on them to make sure I dont forget annual shots and boosters. money well spent. I'll never use another vet for my dogs they deserve the best and always get the best here.

Catherine Milani

2023-05

I have been a client at the Clive Banfield since 2010. They have gone over and above for my fur babies time and time again. I have recommended MANY families to Banfield Clive and will continue to do so in the future!

Joshua Nazareth

2021-05

Staff are very friendly and professional. Dr Groundwater always takes time to listen to what you have to say and offer advise. The tech and assistants are ready to help either in person or over the phone. When they do call backs to check up in your pet they ask questions and genuinely listen. You can call in anytime (during business) and ask questions as well.

Joe Carney

2019-05

Financially their "plans" cost more than most vets charge for similar treatment.The staff seems less knowledgeable than most veterinary offices I've been to.The staff are all very polite.If your pet has a non life threatening emergency you'll likely wait a few days for an appointment which can be frustrating.I'd personally advise going elsewhere as better treatment can be had for less.

Anam Liath

2019-05

This has been our pet hospital for 15+ years. The doctors have changed over time, but the caring, responsive, personal, attention has been consistent. We originally visited for convenience, but really love the care plans, which have saved us thousands of dollars. Don't be afraid to ask, there are loads of customisation and flexibility.

Dylan Armel

2023-09

This place is the worst place I have ever taken my animal. Rude staff, and awful price for a subscription you never use. Go somewhere else anywhere else but here

Judy Burks

2020-05

They always give the best care fir my little dog, and follow up phone call when I get him home home. All of my cares and concerns are addressed with each visit. They always act like my pet is the most important animal in the hospital at that time. I keep going back, because I know he gets the best care.

NINA G.

2011-05

I have both of my dogs and my cat insured and cared for through Banfield. The Clive office staff is caring and responsive. They always follow-up the next day (which is very helpful when your pet has a reaction to vaccination). They remember my pets names and always remind me when appointments and vaccinations are due. I am very happy with their services.

Mary D.

2023-05

Those who I came in contact with were knowledgeable, helpful and friendly. Thank you Dr.Trepp and staff for being patient with me and getting my Boo back in good health! Will always recommend you.

Andrew Sims

2012-05

My girlfriend and I take our dog here as a part of one of their health plans. There were varying reviews for other banfields, and we were hesitant to sign up for the year, but so far we have been pleasantly surprised. The staff and docs are always polite and answer all of our questions. Although there is the occasional wait, they are very knowledge and still think they deserve the 5 star rating at this location. They will explain any charges if you just ask.

Jen Haywood

2020-05

We switched my pup from a local vet in Adel to Banfield in Clive and saved so much $$$ with their annual plan. The vets are very friendly and knowledgeable. I love that I can bring my dog in and not have to pay a vet fee for him to just be seen.

Kat Jones

2021-05

All super friendly staff who take great care of your fur baby. Before I started going here, I went to valueless and low cost spay clinic and she was terrified to even step inside the building. Now she absolutely loves going because of the staff here.

Cindy Eggley

2022-05

Dr. Garlock and her team are wonderful, caring people. I have taken my two dogs, Scruffy & Roofy there for years. When we had to say good-bye to Scruffy this year, the entire staff was so comforting and compassionate. They helped make the event bearable. Thank you Dr. Garlock and Team, you guys are the BEST!!!

Alyce R Nall

2019-05

Horrible place. If you sign up for one of their Veterinary plans, don't plan on ever getting in to see a vet. When you're on the plan and then you try to make an appointment they never have appointments available and even in the event of severe emergencies when your dog really needs to see the vet they want you to drop them off. Our boxer passed away at another vet's office and Banfield wanted us to drop her off even though we told them how serious her situation was. I'm so happy we decided to take her to a different vet and not drop her off at Banfield. Even though we frequently had to see alternate veterinarians and we were paying their monthly fee for the plan we did not get any type of refund. I am so disgusted with this place that I wish I could give them zero Stars.