Carpet One Floor & Home

Emily McCollum

2023-12

Krystal has helped us with many projects including updates to our kitchen, bath and flooring! She is professional, timely and incredibly talented. We will continue to work with Krystal for future home projects!A huge thank you to our flooring installer, Daniel, as well. He is an extremely hard worker and does beautiful work!

Stephanie Schmadeke

2023-10

We are very pleased with everything we bought from Carpet One. Renee was so helpful. She helped us bring everything together to make sure it matched and was the look we wanted. She got installers lined up and checked up after they were done to make sure we were satisfied. We definitely recommend Carpet One for a new house build or a remodeling project!

Paula Curran

2023-10

This is the third time I have purchased flooring from Carpet One of Ames, Iowa. I have been satisfied each time. David Walden takes time showing and explaining samples to me. The most recent installation team of Noah and Dave were reliable, on time and did a fantastic job. They moved furniture, cleaned up after themselves and moved the furniture back. I couldn't be happier. I highly recommend Carpet One1

Christina Hicks

2023-10

We had a fantastic flooring experience, starting with my sales rep Liz Danner. She was very helpful in wading through the selections to pick the right flooring, from functionality to appearance. The installer team, led by Mike Heinrichs, encountered an unforeseen challenge upon removing the old flooring. They jumped right in, solved the problem, and still completed the install on time. It looks fantastic!

Jeanette Wulf

2023-09

Krystal was very helpful in choosing from all the flooring options. she helped me with her keen eye toward design and my house style all while keeping my expectations of what I wanted. she was always very professional, friendly and followed thru when she said she would. she made getting new flooring easy and fun! I highly recommend her and carpet one for any of your remodeling needs!Jeanette

John

2023-10

Firstly our sales rep Liz was very informative and helpful. We found just what we were looking for. The installer she assigned to us was fantastic. He arrived on time, was personable and informative about the process. Would definitely recommend Liz and Daniel. Thank you both very much! John and Debbie :)

Brian Tickle

2023-09

Brandon was very informative and helped us select the perfect flooring for our home. Greg our installer is top notch! The quality of work that he does is outstanding. Thank you Carpet One.

Peggy Wiemers

2023-09

Carpet One staff have helped to navigate two remodeling projects for us this year. Their advice and recommendations have been creative and considerate of my project’s constraints. They adhered to a schedule and that is rare and appreciated. Thank you, Carpet One, for all your hard work on our behalf.

Tracy Porter

2023-09

Abby Fletcher made selecting and ordering our flooring a breeze. She kept us informed of the process each step of the way. The installers, Matthew Lange and Jason Miller did an outstanding job and were so courteous and kind!

Gary Smith

2023-05

We are extremely happy with the work that Carpet One did for us. Krystal was great. She came to our house in Rockwell City and helped us select the right flooring for us. She was very friendly and knowledgeable. The installers were wonderful. Tom and Matt got right to work and did an excellent installation for us.

Two Face

2023-08

Chris Witney did a great job! He was very kind and helpful the whole time. We love the service we received and would recommend him to anyone.

Janice Francis

2021-05

A few years back we were searching for a vinyl plank flooring that was pet resistant. The brand we settled on, Invincible, could only be found at Carpet One in Carroll, Iowa, a two hour trip. I am here to say that it was worth the trip. We were very pleased with the sales staff and installation crew and when we decided to replace more flooring in the rest of our house we went to Carpet One in Carroll again. James, our sales agent made the trip to our home to do the measuring and the installation crew were so very nice and considerate. We have cats who occasionally try to slip outside and the crew was very alert and attentive to potential escape attempts. They worked very quickly and had our project done in 1 1/2 days. They cleaned up as they went along and left no big messes behind. A professional job well done.We would definitely use Carpet One in Carroll again for any flooring needs and would highly recommend them any and all.

Barbara Keltner

2023-12

My installer Chris was the best, very professional and did a super job.

Nancy Brannaman

2019-05

Vast selection of flooring options and a knowledgeable sales person explained options to me, including quality options. The sales person came to my house to measure and quickly provided an estimate. The installer arrived promptly on time, was friendly, neat, and cleaned up completely when he finished. The installer did a beautiful job laying new flooring. This is the second time we have purchased floor coverings from Carpet One.

Sondra Rierson, Au.D.

2023-07

Once again, Liz did a great job recommending products and was generous with her time helping us! We had a rug made and it looks beautiful. Thank you Liz!

JoAnn Morlan

2019-05

I worked primarily with Liz Lawler at the Carroll store. She was truly wonderful!! She listened to our questions, offered advice and helped us find the perfect flooring for our new home that fit what I wanted and yet worked best for our pets. Only place I trust my floors to!

Summer Parrott

2018-05

When I hired Carpet One, I considered using a different installer. I could have saved thousands, but was easily sold on their promises of professional installation, satisfaction guarantees, and expert knowledge. We agreed to pay over $10k for the materials and labor. When I returned home after the first day of install, there was a 1 inch difference between the new finished flooring and our existing tile.I was told by several carpet one employees (including the owner) that this was "standard", "normal", and "acceptable". I was offered a custom made risers which would essentially be ramps to fill the voids. (There were three areas where the new flooring met tile).After speaking with them, I contacted several other contractors in (and out of) town. All of them agreed this was done incorrectly. Home inspectors told me this was a trip hazard and would not pass inspection. Several of them wouldn't give an estimate to fix the problem because they "don't clean up other people's mistakes". Jeff Peterson with JP flooring explained exactly what should have been done the first time, and gave me a reasonable estimate to completely redo the floor. Because it is a glue down, there was no chance of salvaging the materials.I spoke with an attorney who agreed I could file a suit against Carpet One, but inevitably that would mean leaving my floor half finished and a trip hazard until legal proceedings wrapped up. I once again went back to the owner of Carpet One hoping they would correct their mistake. I spoke with Todd. He advised me he recorded our phone call.During that 30 minute conversation it was inferred that my measurements (the same measurements confirmed by a handful of contractors and pictured below) were wrong, I must not be reading the tape measure correctly. When I asked why I wasn't made aware before install of the height difference, I was told that these things are common sense, and it would take a mile long checklist to please customers like me. I was told it was the job of my other contractor (who was here doing drywall work) to make me aware of the difference. I was told I was not accepting a simple solution, expecting something for nothing, creating an issue where there wasn't one, and being threatening by mentioning I had spoken with my attorney.At the end of the day, Carpet One refused to complete the job unless I accepted the manufactured riser. I was able to recoup money for labor and underlayment for the unfinished area, and I was provided an extra 6 boxes (325 sq ft) of matching flooring for a new contractor to use to correct their problem. Because I had paid them in full prior to install, they were able to keep labor and material costs for the floor they installed which now had to be either torn up or covered up in its entirety.I know this has been a long read, but I have heard from so many other homeowners who have experienced similar unprofessional installations and downright condescending behavior from the owners of Carpet One. While I adored the salesperson we worked with there, I would never recommend them to anyone wanting to put down flooring.So I will be leaving reviews on their business page, google, and with the BBB, but I think it's important that you all see this (and share this) locally in the Carroll area too. $10k wasn't pocket change to my husband and I. We expected (and deserved) to be treated professionally and have our home reflect paying that much for flooring.

C Steinkamp

2023-09

Chris Whitney installed our carpet. He was very professional, friendly, and did a great job!

Brad Woodard

2022-05

Collin, Liz, and all the Carpet One staff continue to exceed expectations. Not only do they have the largest showroom and selection around, they are very accommodating and willing to go the extra mile for their clients. No need to look elsewhere, stop in and ask for Liz, you won’t be disappointed.

john waite

2021-05

James did an awesome job working with me on my carpet choices, and the installers were phenomenal, taking good care of everything, very professional and quick. Would use again!

Dean Fett

2020-05

Matt helped us with our flooring choice, and allowed us time to make a choice. He definitely wanted us to be satisfied with the end results...we are out of town customers, and he was willing to stay late to assist us.

Bill Dowd

2021-05

Excellent products, pricing, communication and service! Every inch of every floor surface in our home is now covered by products from Bierl’s Carpet One. Completely happy with every aspect of our purchases over the years.

Ross Curnow

2023-05

Lucas and the entire team at CarpetOne were tremendous from start to finish and our carpet is perfect. Thanks, Lucas!

john snyder

2020-05

Liz was awesome helping my wife with ideas. Colin went out of his way to help me find finish pieces that were oddball stuff not normally used.

Sam Lee

2020-05

Carpet One is my store.....and, Dale was an awesome salesperson! Their service is excellent and the carpet/floor layers were the best. I would recommend this store to anyone!!!!!!

Daph P

2020-05

Friendly, professional and very helpful staff who go out of their way to ensure everything is right. Personal one on one service. Very reliable. They keep in touch with updates on order. Highly recommend! Thank you!

Linda Barnett

2020-05

Simply said: sales lady Liz, along with installers Paul & Jerry – you're The Best. Will recommend you to others.

Tacey Stoelk

2021-05

Great service & great products, I’ve always been very satisfied on every project that they have helped me with. Highly recommended!!

Deb Beam

2019-05

Very nice and helpful! Nice store with more than carpet!! Its a remodel center! :)

Steve Gutschenritter

2021-05

Great customer service at Carpet One and very happy with the product.