4.5 (238)
165 W Burlington Ave, West Burlington, IA 52655
(319) 208-0290
goodwillheartland.org
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Potato Alley
2024-05
I bought a pair of shoes size 7 from the women's section.I get home and they're a children's size 7 so I try to return them.They said I could not return them so I tried to contact someone to discuss the issue and the manager was extremely rude to me. I used to shop here weekly won't anymore. Used to have such nice staff what a shame.
Charlotte Martin Lillie
2024-04
Love this place, you can get nice stuff at a decent price, cheaper than Salvation Army
Christelle “Scar”
2023-05
Always love shopping at goodwill. I found two brand new bags one purse and one makeup bag which is very big so it will hold my makeup brushes and cosmetics. It will be great for travel. The prices were great, I got both of them for under $9.00 and they were brand new. I feel they have good quality clothing and items. I've been going there since they opened in Burlington and when I lived in Cedar Rapids, Iowa, Oregon, a Arizona. I genuinely believe they sell good quality, name brands, new, gently used, clothes and household items. I found a lot of this and in great working order and condition. But if not you can take it back anytime and exchange it or get your money back within a certain period of time so it's a great deal you're also putting people with special needs to work and that's a really great thing.
Amanda Humes
2023-05
Got there in the last 20 minutes and still found something. They were fast and Friendly even though I know they wanted us out. One of my favorite thrift stores.
Lyn Orwig-Skaggs
2018-05
Very nice, polite cashier. I enjoyed her kindness and how she was very patient in helping my Mom. Thank you for a great experience.The store was clean, and we'll organized with many of very nice product.
Lisa Fraise
2021-05
They will scream at you and embarrass you in front of everyone if your 3year old doesn't keep a mask on. Almost had my 3 year old in tears. Someone could've asked nicely. employee had NO need to be so rude or to raise her voice...3/25/21
Tracy Felkins
2018-05
This Burlington location store has high pricing on household items. But the employees are polite and helpful.
Cynthia Spindlow
2019-05
It's been awhile since I've been in and I wasn't disappointed this visit either. Clean store. Friendly, knowledgeable staff. Always great prices. Perfect.
Patricia Dobson
2023-05
Great selection!! Very organized and clean. Friendly staff.
Richard McCutchen
2021-05
The manager Savannah was very disrespectful and rude. While looking at a bicycle I was told not turn it upside down to check if the wheels were spinning straight. Then she said what if a little kid ran into the bike? There were no children in the store but I respectfully apologized for any wrongs and won't be going back until she's gone. I like to look at things before I buy it.
Chris Pfeiff
2019-05
YVery nice selection of just about anything you want. The staff are pleasant and helpful. My favorite and just about only store i shop at.
Alexis Blackburn
2019-05
I noticed Goodwill doesn't have very many children's books, I was hoping to buy a few for my nursery but there wasn't enough selection. Their furniture on the other hand is very beautiful and at wonderfully low prices.
stephen kuster
2018-05
What incredible deals Princess and I got today. ...place was very clean. ....staff friendly and helpful. .cashier deserves employee of the month front row center parking
Melody Lynn
2019-05
Greeted at the door and told us the specials for today. ( green tags half off) Boy did I take advantage of that! Clothes, wine glasses, clothes for grandchildren! I made a haul for less than $40.00!! Love Goodwill!❤
Alexis Mae
2021-05
Amazing finds! Good prices and the customer service was amazing. Our cashier, Dan, was extremely nice and helpful.
Joshua Wagler
2023-08
Fun to stop in and see what you might find.
Ruthetta Ruth
2018-05
Overpriced...Some of the ones that have been here awhile are not friendly...The dirty blonde haired middle aged lady seems angry and don't want to be at work...she carries around a clipboard and doesn't ever seem to do much of anything and complains about her work and co workers.....seems like she would get a new job if she don't like it......Store is always clean ...new employees are very ambitious
sevenbugs ksh
2022-05
Nice store! Roomy! Things are not piled up. I like shopping the Burlington store. Employees are very friendly and helpful!!
Persaphone
2021-05
Went there today had on a face shield and Asst. Manager kicked me out the store. Will be calling corporate. Never have been treated like this anywhere else.
Dorothy Cain
2019-05
Great place to shop great prices the people today were very friendly and helpful they're about an hour was it real crowded for Saturday morning enjoy this trip
Richard S Riley
2023-05
Enjoyed our experience while we bought a few things.
S “Beans” D
2022-05
Nice selection of clothes very courteous staff great place to shop
Keidrick Martin
2017-05
Goodwill is a very great store that's also a thrift shop... Because when ever you go to goodwill it's a great idea cause they have everything you need and most of all they have really good and great deals going on to this very day.... That's why I love goodwill😊😍😊😘
Nettie Shondel
2021-05
Great place to shop when you need something quick because you left them at home
Nicole Clark
2022-05
Great customer service clean neat and organized. I really like this particular Goodwill
Susie Rudd
2022-05
Great place to shop. Great stuff and cheap prices.
Kay Saavedra
2021-05
One of my favorite places to shop. It's like Easter egg hunting when you were little.
Virginia Caffey
2018-05
No problems, very courteous staff,very clean and neat store and even sizes for children were in order.
Krystal Platt
2022-05
I’ve made a few donations recently, so haven’t been inside. The staff I have dealt with have been very friendly and helpful.
Maurice Sargent
2023-05
Very polite good stuff and good prices.
| Monday | 10 AM-7 PM |
|---|---|
| Tuesday | 10 AM-7 PM |
| Wednesday | 10 AM-7 PM |
| Thursday | 10 AM-7 PM |
| Friday | 10 AM-7 PM |
| Saturday | 10 AM-7 PM |
| Sunday | 11 AM-5 PM |
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