Hy-Vee Pharmacy

Keira Ryan

2024-04

We shop at the Bettendorf Hyvee most of the time so I wanted to transfer our prescriptions to the store this week from another provider. Between my husband and I, we have 26 prescriptions - and good insurance. I was a bit concerned with the poor reviews on Google for this location, but decided to call and see for myself. I waited on hold for a long time, and then when I finally got someone on the line, she was rude and didn't want to answer some basic questions about my prescription transfer. When I said maybe I should call somewhere else, she said that sounded like a good idea. I did and the next Hyvee I called was night and day different -very helpful and took as much time as I needed.

Serena Curler

2024-01

I think it’s very poor customer service that the pharmacy person cannot tell me a general timeframe of when my med would be delivered to the house. I asked if it would be delivered by noon and the person said they cannot give any type of timeframe. the medication is time sensitive for the situation. That being said, I could not use the delivery service. When I called the pharmacy to ask about delivery, they wanted to rush me off the phone and simply said that they did not have the prescription from the doctor. My doctors office told me they sent it at 11:30 this Morning. Before the Pharmacy technician hung up, I had to raise my voice so that they knew I had a question about the delivery once they have the prescription. Apparently, there was a technical error in the transmission of the prescription. I mentioned this difficult phone call conversation with as It is not the first time That the pharmacy technician has rushed to get me off the phone Without being helpful. On another occasion, the pharmacy person on the phone Wanted me to transfer all my medication’s from another pharmacy by using the app. Transfer of an entire families pres Prescriptions is not practical and any other time I had transferred, the technician was able to do it on their end. As far as I know, the app asked you to Enter each prescription one by one. I look forward to a helpful smile on the phone in future service from your pharmacy.

Vidya Kollu

2024-01

Disappointing/frustrating Experience with Immunization DocumentationI recently received both the Covid and flu vaccines at this pharmacy on Oct 13, 2023. Unfortunately, when I inquired about the documentation, the manager was dismissive and in total denial. Despite having received the vaccines, I was falsely accused of not having received them—a frustrating experience that felt like gaslighting. It's disheartening to be treated unfairly as a customer. Regrettably, this experience has led me to reconsider my patronage.

A E

2023-05

We've used this hyvee pharmacy maybe 5 times and every time has been awful. Every employee is apparently trained on how to talk down to their customers. Each time we've picked up a prescription we've felt like absolute burden for making them do any type of work. We've had numerous issues mainly being the employee and pharmacist didn't want to be bothered or go an extra inch to help. We've been filling prescriptions at your other hyvee for 10+ years they have always been AMAZING and have great customer service. We switched to be closer to home. I hope we don't ever have to visit again.

Laurie Rohner

2023-05

Drive through closes 1 hour before pharmacy hours end (currently). Always very busy and understaffed but friendly and professional. Average waits btwn 10-20 mins in my experience. Good prices using GoodRx keep me coming back, despite the anxiety-producing parking lot and overcrowded store.

Jessie Kimberly

2024-02

I’ve never had any problems. Everyone is helpful and informative.

Austin Beine

2022-05

This pharmacy has the rudest staff I've ever witnessed at a pharmacy. They're unprofessional when speaking over the phone and over the counter. They always seem inconvenienced by you being there and inquiring about what you need. They informed me when a prescription is called in, they don't fill the prescription the same day... like what? The last conversation I had over the phone with them I was literally hung up on as I was still asking questions. Unbelievable that a place can be so unprofessional

David J

2022-05

I have yet to have a time that the one prescription I have there has been there within 3 days. They do not call to inform that they do not have it, so I go into the store, stand in line for several minutes before I am told that they MIGHT have it "tomorrow" , if I would like to check back. Also, every time I call for a refill, I must call back a couple times before the phone is answered. Even just yesterday, I was on hold for 6 minutes, and every 2 minutes, the same guy would come back on and ask, "Are you still holding for the pharmacy? They are horrible at answering the phone"...Then back on hold. I am not sure why this is, as there are many people working there. Just today, I transferred out.

Byron Watts

2021-05

I've gotten used to dining in and having the Monday evening Asian Buffet special.The meal when offered as a special is especially fun and very tasty....sometimes it seems the availability of a special that some claim to be every week, is forgotten and there have been two or three weeks that the advertised Monday special was not offered.I think consistency of the offering depends upon what staff is working any particular day.Still, it's nice to have a place to get away and enjoy a meal.

Jodie Criswell

2024-03

Horrible customer service. I’m moving to Walgreen.

Psychic Echosunrise

2020-05

I had to fill a few prescriptions for surgery today that I am having Monday and I dont have insurance and had to pay cash. One of the prescriptions was really expensive and I almost didnt get it but they were so nice and I didnt want to hold the line up, so I just went ahead and kept it! They treated me well with respect and I am thankful. I would recommend!Thank you to the staff that helped me today

Jane Meye

2022-05

I switched all my meds to Hy-Vee when I needed my first perscription They had it ready for me with no problems They were very friendly and fast

Ramon Duron

2019-05

This place has THE WORST customer service EVER! God forbid that someone talks to a pharmacist or contradicts what they say. If you can go across the street to Walgreens, they're much nicer and friendlier there.

Joanna Ogle

2022-05

Great staff! Very knowledgeable! Always friendly and ready to help!

jeremy depree

2018-05

Double check not the brightest