3.9 (118)
502 N Ankeny Blvd Suite 12, Ankeny, IA 50023
(515) 216-1596
ankenysmokeandvape.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brian Fox
2024-03
I walked in and was immediately greeted with a very generous welcoming from Elizabeth. She was great! She helped me find what I need and offered a couple of good suggestions. The store is clean, well organized and has a fantastic selection. I have already recommended this store to a friend and I will definitely be shopping here again.
Defender Falls
2024-02
I always walk in to warm smiles and love every person who works at this location! They know what I like and indulge me in silly conversations! Feels like being served by loved ones. Store is always clean, tidy, and organized. Sincerely love this place.
Mark Rumage
2024-03
Very helpful and friendly staff, always find what I want. Huge selection of vapes and glass smoking devices ;)
Sally T
2023-05
The inventory is second to none. Always well stocked and organized, very easy to find anything. Staff is very knowledgeable and always so helpful. Prices are excellent. I love that you can purchase small quantities or samples first to try out. Great reward system and excellent sales.
Cherish Amy Bennett
2023-09
I always get amazing service when I go in the store. They're a bunch of awesome people and they always have whatever I am looking for.
T W
2023-12
Cigs are higher priced than othé tobacco huts. No vape juices available for refilling of already owned vapes.
Anna Love
2023-07
Very poor service. Nobody says anything when you walk in and they are always on their phones and you literally have to walk directly up to them and then they just look up at you and don’t say a word. Horrible staff and customer service. Not much of a selection either.
David Allen
2023-07
This is a very nice smoke and vape store. Stop and ask for David. He’s very well informed with the products they sell and a great guy to deal with.
JoMama KidRiley
2023-05
Well the genius that runs this store thinks it's a great idea that you can't return anything even if you immediately walk back in the store once you realize that what you purchased was wrong. Screw this place go to Uncle Ruckus instead
Stacy Nading
2021-05
Will never return I purchased a mod and paid by debit card it timed out guy said didn’t go thru he took my card ran it again said timed out gave him a different card ran that it worked got home looked I was charged 3 times. Went talked to owner showed him I was charged more then once he called. Someone and said on their end only went thru once. Well I have proof I was charged more then once. I was shopping there 2 times a week I own a salon I was sending clients their daily but now now. I will tell everyone to to not go there. I hope ripping me off was worth it. As a business owner myself I would have made it right but I guess $40 is worth more to them then getting returning business. They are not friendly very short with you and definitely would not take time to show me different w cigs they guy was to busy texting someone.
Nathan
2022-05
Wasn't impressed with their juice line, and even less impressed with the younger gentleman at the counter. Tried asking a couple questions and got nothing but terrible put off attitude. He had a beard and was short. Honestly I'd recommend anywhere but here. Had zero input on questions, which since he didn't vape I found out might have been part of the issue but I do not feel it was a green light to have zero personality and attitude. I'm not going to beg a company to take my money with a smile, but I do expect respect. I walked out with two new bottles of juice ive never tried before and really didn't like either at all. Unfortunately I wouldn't recommend this shop to anyone. Now that's just the vape side. I didnt talk to the other half of the store so maybe that guy was better. It looked like they had a nice kratom display with choices of brands I've not seen.
Kelsey Stecher
2022-05
Half the staff was sitting there playing cards. When asked if they had cleaner for water bongs they looked at us like we were asking a stupid question, and instead of showing us where the product was they pointed. Lazy customer service.
Jocelyn Nightser
2020-05
The variety of products they have is great, but maybe learn some customer service. Every time I come in nobody says “hey” or even a “what’s up” Literally every single employee seems off because it’s just an awkward silence the entire time you’re in there. Should be a friendly experience, and I shouldn’t have to feel uncomfortable every time I walk in the door.
Ben Mennen
2022-05
Sold me a broken product. I tried to return it the next day unused and they will not take it back. Will not offer in store credit. Tried to offer me 15% off another purchase. I understand all sales are final, if the product wasn't broke to begin with.
Walter Fixxx
2023-05
Since when are you able to smoke inside a public building? Walked in over the weekend. One of the employees was smoking a cigarette inside. Smelt like a ash tray in the building. I'm an ex heavy smoker. I won't go here anymore. Smh
Mike Wright
2022-05
Awesome little head shop. They literally have everything from glass to cigars to kratom. It's a hippies paradise. Staff is also super friendly
Emily Ragan (bootymama)
2021-05
Staff is friendly, knowledgeable, and sometimes really funny. Excellent array of vaping items and accessories, with a great selection of glass in the back. Absolutely my favorite smoke shop.
Lisa Hunziker
2022-05
They have the BEST staff (Patrick, Alyssa and Chris), they greet everybody very polite!!! Awesome place to shop!!!
Elephoontof theShanpes
2023-05
Polite and helpful, what more could you ask for. Plus top notch inventory selections
Victor Lara
2021-05
They actually have two new people working there that I've never seen before. And they were actually willing to help. Thank you guys for not being like those other two dudes who never helped.
Jennifer Fox
2023-05
This smoke a hope has everything you need from Vapes to glass water pipes. You’ll have to check out their reward system once you visit.
Mark B.
2020-05
Had to grab their attention to be helped and recommended a device, multiple times as I stood directly in front of them across the counter, they were not busy helping other customers either.
Anthony Thompson
2022-05
The gentlemen helping me were very informative, cared and when you left you felt confident on what you purchased. Just that alone, I will always come back! Thanks guys!
Moustafa Bayomi
2023-05
I have bilt a lot of points then they told me we are no longer owner this pointThanks for nothing
Kim Hart
2021-05
Very helpful, good natured employee. Had knowledge of products offered with great suggestions! There's a great employee in there!
Jeff Elsberry
2021-05
Employees are great at what they do, will help you with all your questions until you have what you are looking for. I switched and started coming here because of this reason.
Alex Reynolds
2022-05
Was told they price match any manufacturer discount. Just went in to purchase an item using said service and was scoffed at. Don't tell people you do something you won't stand by.
CS
2021-05
Staff are always upbeat, fun, helpful and very informative. Solid prices for juice and coils, with a wide variety on mods, tanks, and glass pieces.
Brandon L
2022-05
Love this store. Patrick and the staff were very friendly, knowledgeable, and helpful!
Jalen Smith
2021-05
Customer service is the worst I’ve ever seen, terrible supply quality. Dude that always works there needs a new job. Won’t let me exchange cones for papers that I literally bought earlier this morning. Wouldn’t recommend anyone going there ever.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-7 PM |
| Sunday | 10 AM-5 PM |
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