Hy-Vee Pharmacy

Austin Anthofer

2024-01

Always very long wait. No longer getting texts about when meds are ready, even after bringing this up last two visits.Last straw was meds were returned before I could pick up and was told to wait 15 mins for new refill which turned into an hour.Will be switching pharmacies.

Marie Lamont

2024-01

I am absolutely disgusted by the service I received today. The worker at the pharmacy would not send my medicine out through the tube claiming there was too much to fit. She could have sent two bags and been fine, right? Nope. She brings out all of these individual medications in their plastic bags instead of putting them together in a big bag like everyone else typically does. She brought them to my car in the drive through and began yelling at me that next time I need to come inside. I told her that my child has Covid so I went through the drive through. She again began yelling that how was she supposed to know that when none of this medicine is for Covid. I’m sorry, is there a new medication for one year olds with Covid? Don’t think so… and we had nebulizers sooo? Not that it matters or excuses her behavior. I then asked what her name was and she said Susan. I called the pharmacy to speak with a manager and they said there was nobody who worked there with that name and that Michelle is the name of the person who brought out the meds. Not only was she extremely rude, but not knowledgeable about medications, a liar and disrespectful. Absolutely disgusting!

Amanda Klatt

2023-10

My prescriptions are NEVER ready. Ever. Even when I call to ask if they are and am told yes. I called earlier today to see if they were ready and they said yes - showed up, she said only one was and the other will be in their shipment tomorrow. I told her I’m completely out and I need it. Annoyed, she agreed to fill it but told me it was inconvenient because they’re closing soon. We’re switching to Madicap - we have great service there and prescriptions are always ready same day, less than 30 min usually if the doctor has just sent it over.

InLoveNDeath

2023-10

The pharmacy is always rude to me every time I call them on the phone, talks over me, and treat me like I don’t know what I’m talking about. I only go here because I have to for insurance otherwise I would go elsewhere.The same thing happened the last time I called to have a prescription filled. She tried to tell me that I had to wait to get it filled, when the doctor clearly increased the dose and sent over a new prescription, and what do you know I was right. Then they filled it. Made me wait several days as they were not going to fill it, unless I called and told them to.Today I was being questioned why I thought insurance would cover it at hyvee and not at Walgreens. I mistakenly had it sent to Walgreens and needed to transfer it to hyvee due to insurance contracts. The tone in their voice really upset me.I’m tired of being treated as if I’m unintelligent and don’t know what I’m talking about. I’m tired of the pharmacy person that answers the phone giving me an attitude. I’m tired of feeling like an inconvenience. I agree with the other reviews on here about them being rude. Completely unprofessional. It’s an absolute pain every time I have to call and sort out and issue. I will switch to the other hyvee from now on, though I don’t have faith in it being much better.And I swear DO NOT reply back with your basic copy and pasted reply of “can you please give us a call or email to management and sort out this issue”, that you reply to on every single other negative review.You couldn’t even edit the name of the other recent review of 2 weeks ago and straight copy and pasted “Hello Name”. That is sad. That further proves the lack of care, and are only doing that for show. no I’m done calling this place I’m sick of it 10-4-2023 at 4:45pm

J

2024-02

Be prepared to stand in line for half an hour every single time you come. It doesn’t matter the time of day either. The line will be to the door. But it is america and we all need our drugs don’t we?

Amy Brace

2023-05

Very long wait almost every time I go. I never get any kind of communication to tell me when my prescriptions are ready, especially frustrating since many times they are not. It doesn't seem like they understand what an inconvenience. It is to wait an incredibly long line just to find out that they don't have your medications. Any other pharmacy I have used lets you know when your medications are ready or lets you know when there is an issue with your medications that may cause a delay. Hy-Vee does neither of these things which results in huge inconveniences.

Kris Miller

2022-05

If I could give this pharmacy zero stars I would. Multiple times I’ve come to pick up scripts that are supposed to be ready and yet aren’t when I arrive. Twice have been shorted pills on monthly prescriptions and they appear not to care. Their drive thru is nearly unusable due to how slow it is and they want you to use the phone receiver that I’m sure is drenched in COVID-19 virus. I have one prescription left that I must get there otherwise I have gone to mail order which is oddly more convenient and pleasant to deal with than the Hy-Vee pharmacy by my house. Avoid at all costs.

Jessica Little

2022-05

Bad customer service. I've used the same insurance card for my prescriptions and my son's prescriptions for years. Never had a problem. Went to use it for my husband's prescription who is on the same plan as us and apparently I was using the wrong card. I was in drive thru and after getting frustrated and not understanding what the problem was I asked for my insurance card back and said I would just come inside. Instead of just giving the card back, the lady proceeded to try and argue with me about my attitude. Went inside and the manager also wanted to argue with me about my attitude instead of figuring out what the problem was over a 12 dollar prescription. Magically the pharmacist knew how to run our insurance card just fine and all of a sudden I did have the right card and was able to get my husband's prescription. No apology for their behavior or theor mistake or the inconvenience they caused. Nothing.We have had issues before with prescriptions not being ready on time and just regular hiccups I'm sure you can experience anywhere. Today was the first time I have been treated so rudely for something that turned out to be their fault and their issue.Needless to say won't be getting our prescriptions from there ever again.

Hannah Shadravan

2022-05

The worst. Horrible service. Pharmacists are always grouchy, and I feel like I’m an inconvenience. Techs are rude too. My prescription was never available and I missed 3 days of it because of them “forgetting” to fill it. I will NEVER go back to this pharmacy. Literally a train wreck.

A B

2023-05

Can't bring myself to give more than one star due to the lack of professionalism, in addition to the attitude of the pharmacy tech that I encountered. She was something else, to say the least. This was my first interaction with this pharmacy and my my last. If your preference is kindness, this is not where you find it.

Erica Ocker

2023-09

I wish I could give this location a negative review every time I come here. It takes 30-45 minutes every single time, even if a text is received that the medication is ready. I don’t know what the issue is but it is like this Every. Single. Time.

Terri Ward

2023-05

The drive up was closed and my husband who desperately needed a prescription for a foot issue, was not up to parking and walking in for it. I said call them and he did and they had no problem bringing out to him. Thanks Hy-Vee!

Niki Hinton

2022-05

They have repeatedly messed up my prescriptions, including incorrectly giving my 7 year old sudafed, and a half year of my prescriptions suddenly disappeared from their system after I talked to someone there who said that "maybe" he would fill the rest of it and to which I responded that yes he would since that's his job. I don't go there anymore and I would caution anyone who does.

Patrick Hines

2020-05

Very unreliable pharmacy! I called to make sure that they got my script from the dr. The lady said yes and it would be ready in 15 min. I wait my 15 min and go to pick it up. They tell me it's going to be another 20 min. This has happened twice now.

Julie Poulsen

2023-05

Always friendly and helpful. I am thrilled that some of them remember me even in a city! Quick, accurate service. Thank you!

Carol Smith

2022-05

I find that the Hy-Vee pharmacy staff professional, pleasant and calm. If one doesn’t have an answer they seek out co- workers until my question or need has been completed. Thank you all.

Jon Studer

2019-05

Worst pharmacy ever! Every time I go they have a problem even with refills. They are the closest so I kept trying for the past year I never had these problems elsewhere. I'm done.

Amanda Shirley

2023-05

Been using this pharmacy for a few months now and have received nothing but fast, friendly service.

Daniel Petersen

2021-05

Every time I get a phone call to tell me my order is ready not once when I have been there to pick it up has it all been ready. The worst service of any pharmacy I've ever used.Dan

Brandon Dennis

2020-05

Unreliable pharmacy. Multiple times I have received texts my prescription is ready and spend forever in line for someone to find it.

Chris Cook

2022-05

Very helpful and informative. The staff always has time to explain when my wife or I have questions.

Patty Averkamp

2020-05

Unorganized, they tell me it’ll be 15 mins and a half hour later they say they’re still working on it

Aaron Wells

2019-05

Always great!