3.2 (20)
3800 Lincoln Way, Ames, IA 50014
(515) 292-8375
hy-vee.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jazmine Vega
2023-07
Leave it to Hyvees pharmacists to discriminate.Called Tuesday June 20th to check my prescription cost and to confirm the medication. I called yesterday, June 22nd and spoke to Heather again, she stated that my prescription was canceled due to not being able to pay for it.I never stated that I couldn't pay for my medication, but they assumed since I had no insurance.Heather garenteed my medication for TODAY, Friday June 25th in the morning.... here we are 5 days later.... no medication and now I'm being told it will not be ready til 4PM.This is the absolute worst pharmacy ever, please fo not count on them for your prescription
Shannon Geisinger
2023-05
For the most part, I've always had a good experience with the pharmacy. Phone refill system is easy, and when I've had to talk to someone for a refill, that was also smoothly handled. If I go to the doctor and they call in a prescription, there is generally a wait, but that is to be expected. Pharmacist has always been helpful and friendly when I had a question.
Rissa Aletti
2023-05
Here we go again , the run around trying to get my prescriptions filled on time. I got the run around yesterday and today. Between hy vee pharmacy and my doctor's office. I still have to wait until tomorrow. I had surgery the 21st and they think I am going to make several trips over to Hy vee for more run around.I fired my doctor this afternoon , Since she doesn't have time for her patients . Her nurse tried to say the prescription was turned in early . It was dueyesterday. .Hy-Vee pharmacy needs to get their act together.
Tif Munshower
2022-05
Been going here a while. Usually they’ll give me an estimate of 20-30 minutes. And then I usually wait till the end of the day to give them extra time. No joke 90% of the time when I arrive they say the order was not put in the system and to give them another 20 minutes. Half the time even then it still hasn’t been put in or filled. I’d understand this happening a few times. But this has become a repetitive habit from this place. One time I literally had to come back four times because they hadn’t put my order in the system yet. Also had multiple times they filled an old prescription I no longer take. They kept saying they’d remove it but it took 3 months.
juanc sego
2021-05
They ALWAYS mess up my wife's prescriptions and "accidentally" charge us for refills then refuse to refund. After the intense disrespect from management and lack of attention to covid precautions from this store we're finally going to find a new pharmacy. Hy-Vee makes more off of the pharmacy than they do from anything else. They won't care if I leave and probably won't see or acknowledge this but I implore the community to look for a business that actually cares about you as a person and not as a number
Anh Tran
2021-05
Did the Covid antibody test here. The report came back and had conflicting results with the Covid diagnostic test I had just the day before. I called the staff for some clarification and they had no idea how to read the antibody report. Told me to come back for a retest that I'd have to pay for again. Why run the test if you can't read the results?
Holly Keigley
2022-05
It was really good. The people are friendly and usually don't have to wait long at all.
Chris Jorgensen
2020-05
Friendly employees, good selection of fresh food. Has less of a selection that you would see at most gas stations.
Sue Griffith
2019-05
Phone reminders on refills is a nice service they consistently supply. Staff is friendly.
e t
2020-05
I love the phone reminders. All staff I've been in contact with, have been professional and friendly.
sandra Fitch
2022-05
Very nice workers
John Lawson
2017-05
Never a wait for pumps
| Monday | 9 AM-7 PM |
|---|---|
| Tuesday | 9 AM-7 PM |
| Wednesday | 9 AM-7 PM |
| Thursday | 9 AM-7 PM |
| Friday | 9 AM-7 PM |
| Saturday | 9 AM-5 PM |
| Sunday | 9 AM-5 PM |
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