Firehouse Subs Ames Duff

Barbara Read

2024-04

I just ate a great salad from Firehouse Subs. A few weeks ago there was an error with my order and James sent me a certificate for a replacement item. I redeemed that today. Not only was the meal fresh and delicious, the service was fun and efficient. They even threw in some extras. I appreciate a business who takes care of their customers. I will be back for more.

Kollan Kolthoff

2024-01

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Ian Beener

2024-03

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Bartimus T. Walker

2023-06

Visited for the first time at 12:30pm on a Friday. Employees are very nice and busy. I ordered the New York steamer to go. The sandwich was hot & tasty. The only thing keeping me from coming back is the fact that Jersey Mike's puts a heck of a lot more meat on their sandwiches for about the same price.

Jim Crabb

2019-05

I revisited Firehouse Subs today, second visit since it opened, at 4 pm on Wed it was empty. I ordered a medium Meatball sandwich with Pepperoni on top, and a pickle. Sandwiches​ come in small, medium, and large, it was very tasty, and overall very good visit. It probably took 5-6 mins for it to get done, as it went through the oven twice. Pickle was good too, all told came in at $6.50 I think. The only issue I had was some of the meatballs appeared to be burnt as they will appear black in the pictures. Store was very visually appealing, clean and colorful, couldnt check the bathrooms as they were occupied. No free wifi, no bike racks, delivery is through "my town to go", plenty of parking front and back, not sure about the drive through...

Lawn cutters Ames

2024-03

Foods good, 26 mins in the drivethru is ridiculous. I wanted to drive off but wanted to see how long it take to make one sandwich. Once ii got to the window it made more sense. The employee working the window must hate there job. As a business owner my self I get the issue of finding help. Why my review is much higher then it should be as a employee doesn't make the company.

Abdulaziz

2023-05

Another branch of firehouse subs which in my opinion one of the best in town. Safe choice for a quick bite. The cajun chicken is so good.

Sherry Long

2024-03

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Melissa Grundy

2024-03

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Christian Jackson

2023-05

Great sub, great service, fast service! Sub is a little pricey. Cheddar and brisket sub was awesome. Highly recommend!

Tom

2024-01

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Seth McCoy

2022-05

The food was really good and fresh. The location was clean and the staff was really friendly. It did take a while to get our food once our order was taken and it wasn't very busy but the wait was worth the food.

Emily Dies

2023-07

Our company ordered 27 sandwiches for a company lunch. We placed the order online the day prior around 3 pm and my card was charged. We wanted the sandwiches for pick up at 11:15 am. We called around 10 am yesterday to make sure our order was going to be on time, so we could adjust our schedule slightly if needed. We were then informed that they would not be able to make our order at all, even though they had plenty of notice and our contact information the day before. They were not even going to call us to let us know they couldn't fulfill our order due to short staffing. We understand the short staffing issue as our company experiences it ourselves, but beyond poor customer service as you weren't even going to let us know our order was cancelled. We were met with excuse after excuse - their system, short staffing, etc. Person on the phone was curt and rude. Also, we were told we were speaking to the manager yesterday. Called back today to make sure we were going to get fully refunded, talking to a different person that also said they were the manager. Will not be ordering ever again due to poor customer service.

E Finke

2024-04

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Samuel Bigger

2023-10

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Ian Woodhouse

2023-10

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April Mason

2023-10

I just lost my mom suddenly a week ago. Every time my mom and dad would go to Ames they would choose to eat at your restaurant. A couple days after my mom passed my dad mentioned that the only thing that sounded good to him was the engineer from fire house subs. So today I decided to drive an hour away to Ames to get him his favorite sub that he would eat with my mom every time they went to an Ames. I went through the drive-through and explained to them my situation. that my mom had passed, and my dad really wanted firehouse subs so I traveled an hour away to get him the one thing that sounded good to eat since my mom had passed. I asked them if they could please double wrap it so it would stay as warm as possible since I was traveling a distance, the girl said no problem she would double wrap it in foil. well, not only did they not double wrap it in foil they didn’t even wrap it in foil one time. I don’t usually do this stuff, but in my eyes shame on you. I am so very disappointed. To you this may not have been a big deal but to me it would’ve meant everything. I truly don’t think I was asking too much, but maybe I was.

Tristan

2023-11

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Barb Fleege

2024-02

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Brett McLain

2024-05

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Punch-List Complete

2023-05

I’m gonna give them 4 stars because we love the brisket sandwich that we order but I’ve gotta bring up that we have noticed the price going up a few times to the point that we are no longer going to be eating there. It’s outrageous now. They are charging way more money and then if you ask for your order to be put in a bag in the drive through, they tell you no. I don’t get it.

Baker Contracting

2023-05

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Mary J

2023-05

First time trying on recommendation and the sandwich was just ok. Too much bread for the amount of meat. I got the Italian and only one slice of each different type. Flavor was fine, just was expecting more filling. Friendly staff.

austin woodin

2020-05

We had a great experience. Friendly and welcoming staff and quick service. My son got the Italian and loved it. I enjoyed the turkey bacon ranch. Very reasonably priced, we ordered two medium sized sandwiches, two drinks and two bags of chips for $20. They also have a drive thru.

Jared Metcalf

2022-05

Just left the Ames location a few minutes ago and couldn’t get this review done quickly enough! Hands down the best Firehouse Subs location I’ve ever been to. Immediately greeted by two very friendly crew members and our food order was fast, fresh, and accurate. Can’t wait to come back. Awesome team!

Jamjamminjamsprt

2023-05

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Jeff Jipson

2022-05

Ordered with the app and arrived early. So sandwiches were not made yet. No biggie. They prepared them and they were ready before the time I had in the app. Only thing to “complain” about is the app… can’t easily change time of pickup once food is put in… have to choose time first. But the employees did a good job. Store was clean!

Lisa Blunk

2023-05

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Feleicha Kemp

2022-05

I asked if I could have my sandwich toasted extra long. The manager was maybe offended? He asked why and I explained that when I’ve been to other Firehouse subs, that the middle is usually cold still while the edges are warm. He said “well, our streamers work just fine”. Well, my sandwich overall was cold, not warm. We spent $60.00 this included a 20% tip.

Dana Hughes

2023-09

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