Kroger

Nate Weldy

2024-03

The store was extremely busy with one checkout lane open and of course the self scans so I decided to use one of those. I had about $500+ in groceries and was in a hurry so I didn't feel like waiting in the line for an hour to check out because I had to go to work. Apparently I wasn't fast enough putting the items in the bag so the "help" had to keep coming and doing something to the touch screen and started getting frustrated with me and asked why I didn't use the regular checkout lane. I said because I didn't want to wait and she said it'd be about the same amount of time. I said maybe if you didn't have a bunch of people standing around doing nothing you could open a few lanes. That's when another employee felt the need to give me her two cents and tell me she just got off break so I said... Ok, THEN GO TO WORK! Where was the management? There was literally 4 people working the deli, 1 person checking people out and 4 people standing around doing nothing but getting frustrated at customers for the store being busy. I ended up walking out because I refuse to be treated like an idiot for not knowing how to do the job that they've been trained/get paid to do. Never again will I be going to this ghetto location.

Pam Whitmore

2024-04

My complaint isn't about a particular store. My complaint is about your website. It is NOT user friendly! It is too hard to get to the weekly ad. Customer should not have to login to be able to read the ads

Nick Turrell

2017-05

4 stars because I have only ever had great customer service here at this location which is a bit surprising due to it being in "the ghetto" aka the west side of South Bend. The store itself is perfectly fine, clean, well-lit, well stocked, and they've been making a push these past months (as of Feb 2017) to push and promote and -most crucially- actually stock and have local and organic/non-gmo, healthy and REAL food. But other than its sketchy location it's a completely normal and acceptable store with everything you'd expect from a national chain store, including a gas station + mini convenient store setup right off the road facing Western Ave/SR 2.

Deanna Alerding

2023-11

Where is the management in this place? 6pm on a Sunday evening, no check out open and 4 self scans open. Self scan attendant was very stressed. Do better kroger. Just cause you are placed in the ghetto, doesn't mean this store needs to he ghetto and unorganized. Shelves are rarely stocked. I usually see workers, but just walking around doing nothing. Get it together. We will take our business elsewhere.

TJ Stein

2019-05

Been coming here since I was a kid...with my mom. Here today with my beautiful mother. Lol. How the years just flew by. But seriously I always came to this store as I grew up. Nice and close to home. Store is always nice and clean, everything is good and organized. I've always thought Kroger had some of the best hamburger meat. And that is what I got today....a couple of angus hamburgers. Looks like I'll be having a good dinner. Thanks you guys! Keep up the good work!

Jim Kring

2022-05

Just bought these mandarin oranges at Kroger Western Ave. Box started falling apart when putting in my truck. Went straight back in and the Manager said it came from the warehouse like that. Now I would guess they just don't check or rotate their stock. But ok came from warehouse like that. Even worse, so look out more to come if that is what warehouse gives them. Been coming here since I was a kid they just don't care no more. Quit wasting our time and please for everyone's health please close your doors. P.S. their lettuce and tomatoes didn't look much better. I personally will never be to this store again. No more neighborhood Krogers for me.

Mike Hickey

2024-03

Found most of what I was looking for. Be careful to check sticker prices compaired to register prices

Colten de Fluiter

2024-04

I would rather be with it than without it...No doubt about it...

R.a. Wheeler

2024-03

For a Kroger in the ghetto it ain't bad. At least during the day.

Jennifer Arevalo

2023-05

Their produce manager is very kind and always helps me get cases of the items I need.However, I am knocking off two stars due to their cashiers. I prefer self check out just because their attitude is TERRIBLE.The other day the cashier was really rude and ignored when I would speak to her. She even tried to overcharge me on lettuce.Seriously I love Kroger, their deals are awesome. I'll just stick with self check out from now on.I will admit they treat you how they see you. When I go in all dressed up they're nice, but if I go while doing chores or my hairs up in a bun and no make up they are always so flippant towards me.

Mark Conrad

2024-03

Horrible! Went to check out lady walked off

Victoria Brown

2023-07

They Pharmacy is very helpful. Melissa goes out of her way to help customers. But Customer service stinks, especially Noelia was very rude two times.

Lennie Sawyer

2024-02

Great produce decent place to shop

Patrick Arceneaux

2024-04

Got my rain check for hams

Rebel Ink Tattoo StudiosTM

2023-12

Not the place to go if your wanting stake other than that it's a grocery store

Max Lytle

2023-05

It was extremely busy with Xmas a few days away. However operations seemed to move smoothly other than the pharmacy. I heard quite a few of those people complaining

Shane S

2023-05

Stopped here on the way home to get some stuff. Great prices and the staff was extremely friendly. Definitely going to stop here again to pick up some things.

JRJX4

2022-05

Pharmacy is far from ran properly. Several times doc has called in scripts and they are not ready in a timely manner and you STILL have to wait in the store. What's the point of having them called in ahead of time? Pharmacy techs seem untrained and not educated in the job they are doing. Chaos and confusion seem to dominate behind the counter.

robert young

2023-05

absolutely 2 stars for the fresh fruits n vigies that are far from..embarrassing..mon july25 just revisited this Kroger store.. in the past my visits and reviews have not been favorable.. today my visit was much much better. newer management changes..store much cleaner. produce sparse but quality 👌 very much improved.. stock on shelves tidy...SOMEONE HAS STEPPED UP TO MAKE IMPROVEMENTS FOR THE GOOD.. FOR NOW I GIVE 4 STARS 🌟 TO SEE IF IMPROVEMENTS CONTINUE..

amy vanderlugt

2021-05

Placed an order for fried chicken within their required time frame to provide lunch for a meeting. Was sent a confirmation that order would be ready at time requested. Got to store to pick up said order (large order as well) and it wasn't even started! Was told that it would take at least 45 minutes to fulfill, but time did not allow it. Was given the lame excuse that so and so was off the day before, didn't get the order, etc ...finger pointing instead of ownership at dropping the ball - all without apology. Should have gone with my gut instinct and went somewhere else to begin with. Lessons learned....will not be doing business there again😡

Tala Gentry

2023-05

I was at kroger trying to pick out a designed cake for my daughters 1st bday. & Heather from deli/ cake area was so very helpful. She went above an beyond for me to make sure my daughter had an amazing princess cake. She was very kind an deserves a raise. Thank you Heather from krogers!!

Megan Boomershine

2023-05

I am changing my review.In the last few month the store has gone really down hill. A few weeks ago when the temps outside were above 90° the store didn't have the AC on for well over a week. The produce was rotting in the fresh fruit section and fresh veg section amd there was so many bugs flies and gnats. And even still it smells so bad of mold there by the potatoes its enough to take your breath away. The meat case has a horrendous rotten smell now by the chicken. The milk case has a bad smell now too. The new store manager doesnt seem to care about cleaning like the old one did. Its getting kinda nasty. I am worried the store will end up getting closed down because of his horrible oversights in cleanliness. Before customer service was always opened now its closed several days a week. Ive gotten big cuts of beef that cost over 20$ that have been bad when I open them to cook them but didnt look rotten but smell so bad when I opened the package. Also Ive bought baked goods that have been moldy when I open it. This never was an issue under the other mans watch. I dont know the new manager but its obvious someone new has taken over and he doesnt have the same values as the previous store manager. That smell in the fruit and veg department makes you almost sick. I'm worried the store will end up closed down if this keeps up. Please please address this issue District management. Our community needs this store. I love shopping there but I'm close to going to a new location and that makes me feel so sad.

Monique Moody

2023-12

Busy no carts but convenient

LaVon Thomas

2020-05

I grew up in this neighborhood. All of the employees, except for the guys doing construction outside, are nice. I guess somebody owed the manager a favor, so they just hired his unprofessional behaving self. This is my neighborhood, born and raised, and nobody will keep trying to make it uncomfortable for me to shop there...and keep getting away with it. I tried to make a complaint twice on those construction guys, but the manager either runs from me or threatens to call the police on me...but why? Is the customer wrong these days? He's run that location to the ground. I can't wait to talk to his DM.

Jake Kamphus

2018-05

Can't really complain about the store. Nice people, good selections, always something on sale. The customer base seems shady at some times though. Also their entrance and exit doors are backward.

Eric Filbert

2018-05

Slow customer service, sorry I can't help you I'm on break. Stuff not ringing up at the sale price. Hate having to watch the prices very closely, the computers really suck to, had to hit skip bagging after every item. But they've got some good deals so I go anyway, and I suppose you can't blame the employees they're terribly underpaid

Anna Clark

2023-05

TWICE NOW I HAVE BOUGHT A$100 MASTER CARD AT KROGER ON WESTERN IN SOUTHBEND AND WHEN I WE T TO USE THE CARD IT HAD ALREADY BEEN COMPROMISED SO I HAD TO WAIT 6 -10 DAYS TO GET MY MONEY BACK BAD BUISNESS DONT BUY CARDS FROM THIS KROGER IT SHOWS Activated BUT DONT WORK

Connie

2023-05

All food is expensive now, it's the best place for me to shop I'm on SSI, can't afford Martin's everyday prices get sale item's, meat is good and has good deal's often it's close to a one stop shop for me..hope this helps..thank you connie

Michelle Chairez

2020-05

The manager with dark hair n short. And has glasses is rude as ever.. He makes me not want to return to the store. I witnessed him yell at someone in a riding cart. As well as what seemed to be the managers wife . very rude and uncalled for

Sarah Nixon

2016-05

I rarely stop into this Kroger, the isles are very cramped making it difficult to move a cart through the store. Checking out is a nightmare, the staff has actually told me I was not able to enter the manned checkout lane and I had to do self checkout although there were lanes open in each area. I have children with me and I find self checkout difficult with kids. I feel this decision should really be up to the consumer, checking out where they feel most comfortable.