4.6 (155)
880 IN-930, New Haven, IN 46774
(260) 493-2111
paterson.doitbest.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shawn Robbins
2024-02
Absolutely wonderful selection! Varied.. they have clothes, tools, everything a hardware store should have, and more! This place even has a very elaborate, home wine/beer making section dedicated to the original owner. It has EVERYTHING a home brewer would ever need!! And they know what all of it is for!! The staff are downright sweet, friendly, and helpful.
Cindy Wood
2024-02
Every time I go on, I am connected with the best person available to help me.
Sara Burkholder
2023-08
A very nice lady helped me find a bolt cutter for a lock I had to break because of some missing keys. It worked instantly! So happy!
Charlie Hessencassel
2023-10
Great place to shop, everyone is helpful and ready to answer any questions you might have. This is a place that has that hometown feel, you feel welcome.
s e
2023-05
I only shop here when absolutely necessary,,,unfortunately I feel like I'm constantly being rushed and I enjoy good service but when you walk in and 3 steps in you have 3 ppl asking what you need and watching your every move makes me feel like I going to take something.. Could be a great place to shop ,if they could learn to ease up on their customers!
Skyler Haas
2021-05
The staff at Paterson Do it Best is second to none when it comes to service, knowledge, and attitude. I am consistently greeted warmly upon entering, and staff is always able to provide a level of help well above what you'd expect from your average retail employee. If you want real assistance when shopping, this place provides it. I highly recommend them.
Sheeri Roy
2023-05
The store very neat, clean and organized. If I can't find something I can count on them to have it. Staff very friendly and helpful.Thank you
Delbert Rhoades
2021-05
Been shopping in this store for over 25 yrs. Always greeted helpful a can be until today went there for wire for my son. Went got help he showed me where and left. So cut what I needed then a store ownerwalked up a said what are you doing. I said getting wire he never cut again I said asked for help he walked off. He wanted to blame on the pandemic. He was just rude wrong the way he spoke to a customer. Bad service never again.
Leslie Gillenwater
2022-05
Staff is always super knowledgeable and very helpful. Completely different experience compared to what you get at the larger hardware stores. You walk in and they know where their items are and they can explain to you information about the items you want to purchase. Hands-down best hardware out there!!
Jared Toussaint
2018-05
Would love to be able to shop here without someone constantly breathing down my neck as if I’m going to steal something. You asked if I needed help and I said no. If I need help I will find you and ask a question. If I can’t just shop and look at products without the same person walking up and down the aisle watching me then I won’t shop here. I’d love to buy locally but I won’t be back. Thanks.
Craig Sikes
2023-05
Well stocked, well organized, well run. This is the best store in town. I can always count on them to have what I need. And they will order it if not in stock.
Kirk K
2020-05
I have been going to Paterson's for years and they always have great and friendly service and great knowledge on any project you are wanting to tackle. The store is very organized and well stocked with just about anything you could need for any project. Great store and people!
Tommy Lemaster
2021-05
Walked in to a sign for mask required I look at the two ladies that work here greeting people and one ladies mask is under her chin and the other ladies is under her nose......I point at the sign and ask is this real???? Because neither of you are wearing a mask. Both looked like deer in headlights when asked. Seems like the management needs a overhaul if this is going on and requiring masks for customers. Will never go back along with my friends.
Sean Smith
2022-05
I've been coming in to get basic hardware for awhile now and always had Excellent service for my needs. I WILL BE COMING BACK!!! GREAT WORK..
Jack E.
2021-05
Been here many times and every employee I have dealt with has been helpful and friendly. Store is nicely laid out, good selection, decent prices.
Stacey Wambach
2019-05
This Store is GREAT! Today I needed birdseed, a weed sprayer, light bulbs, a funny Birthday card, vinegar, and a unique gift. Got it all at this Amazing little hardware store!!!
James Smith
2023-05
Great place to get what you need if you can't find it just ask and someone will be more then Happy to help find what you need
Sean Hassenplug
2019-05
Excellent service. Knowledgeable staff. Very easy to find what you need and get out to what needs to be done. Highly recommend!
Dave Hindle
2022-05
They are always so helpful that's why I like going there The bigger stores you don't get no help That's why I like going there
Austin Lengacher
2023-06
Overhelpful sometimes, but with super great insight on project materials
Judy Smalley
2021-05
Todd the manager/owner is SO KNOWLEDGEABLE!! he walked us thru everything we would need with no pressure just suggestions... great friendly atmosphere
Tonya Faupel
2017-05
So helpful every time! As soon as I enter they ask how they can help me find something. No time spent wasted looking for a sales person like in other chain hardware stores.
David Current
2021-05
Great general hardware store with almost anything you need. They almost always have a sale table. Service service service. Excellent service and help. Everyone is always very friendly.
Hockey Guy 40
2019-05
Horrible customer service. Would not allow me to exchange an item I was gifted. All I needed was a size swap. I drove an hour to get to the store because I was told I was able to exchange as long as I had the tags which I did. Will NEVER shop at a do it best again
Jordan Martin
2019-05
Great place for all your homebrewing needs!
Logan Roach
2022-05
Polite staff that's easy to work with. Always willing to help a customer with anything they need!!
Mark Ashworth
2022-05
Nice store and friendly people. They had everything we were looking for, and then some!
Chad Frederickson
2022-05
My favorite hardware store. Locally owned, very helpful. I am very appreciative to have them here.
Star Fire
2022-05
Always love shopping here employees are very nice very kind very helpful wish the prices were a little lower
Dan Hamrick
2022-05
They were helpful at all the right times. Not immediately intrusive and knew where everything I asked about was located exactly.
Monday | 8 AM-8 PM |
---|---|
Tuesday | 8 AM-8 PM |
Wednesday | 8 AM-8 PM |
Thursday | 8 AM-8 PM |
Friday | 8 AM-8 PM |
Saturday | 8 AM-6 PM |
Sunday | Closed |
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