Kroger Pharmacy

Arslan Isjmemetov

2024-04

save yourself some time and money and go somewhere else! sat in the drive thru for about 30 minutes just for them to tell us that our insurance info is incorrect and we have to pay $15 for one script, and then we had another script and showed a different insurance for the different script, which ive used for medications in the past and the lady at the window claimed that the insurance doesn’t cover the medication and said we would have to pay $2000 for the medication lol okay, i thought my insurance just dosent cover krogers pharmacy but i get home and talk to my mother in law she even said kroger had to refund her about a grand due to “insurance problems” seems like their trying to get over on one and make some more money

Angeline Tichenor

2022-05

This Kroger Pharmacy is by far the best one I’ve ever used. I’ve been using this one for 6-8 months and every transaction has been top notch and always ready in twenty minutes or less! I’m always greeted with a friendly smile and I love how they keep the drive-tru flowing. If a customer is dropping off a prescription, they have them pull around! And that means more than anything else. Because they actually value the customers time. In addition, they have been a pleasure to speak with on the phone! Their app has been malfunctioning lately and I had to call and see what prescriptions are available to pick up. I take my prescriptions every day except for my acid reflux. I only take those when needed and I didn’t specify that and she was still a pleasure. Whereas others have not been. So I am very impressed with their professionalism! Believe me most places there’s always an judgmental, power tripping and hateful pharmacist that thinks he’s sitting on a throne. So Lawrenceburg Kroger Pharmacy, thank you for not being that way. That’s probably why you all are better at your jobs then other Kroger’s.

k h

2023-05

i am not a “review” person, but no exaggeration, every single Kroger pharmacy i’ve ever been to in my existence has been associated with a TERRIBLE experience & i’ve heard hundreds of similar opinions. i was so upset when i got new insurance & was told my only option for my 90-day script was Kroger or ExpressScripts. so, a couple of months ago, i called Kroger in Lawrenceburg IN to have my script filled & was given a time. upon arrival (on a sunday), i was advised my script had “expired” & that they contacted my dr, w/ no response. i KNEW my script was NOT expired & OBVIOUSLY my OBGYN office would not be in on a sunday. the pharmacist insisted that this was the case. i contacted my dr & asked them to please send refills asap, due to pharmacy mixup. the following Monday they did so, so i called & again, asked when my med would be ready & was given a time. upon arrival, i was AGAIN told my script had expired. after asking to speak to someone else, turns out, THEY WERE LOOKING ME UP UNDER THE WRONG PT ALL ALONG. (a pt with similar name/DOB in fact had an expired script.) fast fwd to today, i will need to reschedule my upcoming dr appt, so wanted to confirm i had plenty of refills. i called Kroger in Lawrenceburg IN & advised the pharm tech that answered “i do not yet need any refills, i just wanted to call & see how many refills i have remaining.” she rudely replied, “i don’t know what you’re talking about, what’s your name?” i said, “i’m sorry, my name is K———- with a K, H——— & i’m not sure what you mean by ‘i don’t know what you’re talking about, i just wanted to see-“ i was rudely cut off by “i need your name & DOB.” i provided this info & apologized if she was busy & i bothered her.” i work in healthcare & understand every single bit of her position & daily stresses, & i do not appreciate being treated like a nuisance just bc she’s having a hard or busy day. Kroger Pharmacy in Lawrenceburg IN & ALL Kroger Pharmacies need to get it together.

Tony Lujan

2024-02

One of the best service minded pharmacies I have ever used.

Mia Ibanez

2023-05

I recommend Kroger Pharmacy ~ your RX can be filled within a reasonable length of time / call ahead if possible . The pharmacy techs are generally very helpful and pleasant ~ every now in then you might come across a 'grouchy one' but hey! give 'em a break / anyone can have a rotten day! LOL! :)

Tom Gray

2022-05

If your insurance will allow you to fontina other pharmacy. I’d highly recommend it. Long lines and them not actually filling the script when they say they will is silly. Last time they told me they put my script back and had to refill it. What’s that even mean? They gave it to someone else? Nobody takes this medicine. Walgreens got used to me needing it because it is pretty rare. So they kept it in stock for me. That’s the kind of service Walgreens gets you. Wish our insurance wasn’t forcing us to come here. It sucks out loud.

Jacqueline Sapp

2022-05

I wanted to share that the store always looks great. The workers are always helpful and friendly. This time I want to share about a nice lady I came into contact with at the fuel station. Her name is Amber. She was polite and I appreciate her being here to help me. Thank you Amber for your great smile. God bless you

Princess Lilly Unicorns are my Thing

2023-05

I'm here once a week and I love that it's a friendly environment and yes they're self checkout but you're not made to feel like a convict just checking out like Walmart so I will continue to take my business to Kroger's versus Walmart

brent carpenter

2022-05

Horrible pharmacy. I have dealt with them for 2 years or so and only go there because we shop there. Literally every month i call and arrange to have my prescriptions ready ahead of time (like 3 days in advance). They tell me its ready so i make the 30 min drive everytime only to find out they dont have it all. I even ask them on the phone if they are sure they have it. Nope they always have to order it and tell me come back monday. Switching pharmacies today!!

Dwight Cornett

2021-05

Kroger continues to ignore notes in their system to put all meds through BOTH INSURANCE companies and after 8-10 years try to charge me for scripts. This week after years of getting scripts of 30 days at a time they gave me 3-4 months worth. No notification or nothing I show up and theres just 90 days worth of scripts for all allowed. Talk about being passed off well that's me HANSFORD Cornett 5-18-49

Jennifer Jones

2017-05

Monday after I went in there in desperation to get rid a a sinus infection I had for almost three weeks. It had gotten so bad I even lost my voice for a couple of days and nothing was seeming to help. So I ask one of the pharmacist for help although I can't remember his name he is tall ( which everyone is compared to me) wears glasses, faded haircut, and always has a caring warming smile on his face. He listened to my delima and said everything I was taking should work and said I should go to the doctor. As I told him that just wasn't an option he told me one more thing I could do he recommended Mucinex DM and wished me luck and here I am 4 days later and it is almost completely cleared up. So very thankful for his help and dedication, this is the first time in almost 3 weeks I feel back to my old self. So I highly recommend going here if you need advice and can't afford going to ER or urgent Care for something that's minor but can knock you on your rear. Sorry so long but I had to express how happy I am of the team we have in Lawrenceburg Kroger pharmacy. Happy New Year.

Dana Cochran

2023-05

They can't seem to get dr orders correct and are constantly causing people to have to make extra trips to the pharmacy. A pharmacist that can't follow orders should not have a job. Period.

Paula Sizemore

2020-05

Fast friendly service also have a great drive through !! They also call your doctor to get refills for you as well as they text you and let you know that your prescriptions are ready !! The people at the Pharmacy are very accurate and very great at explaining your prescriptions !! This is a terrific Pharmacy they also have great prices !!

Craig Bartlett

2023-05

Kroger's Pharmacy is where I go to get my medicine and anytime I go in there they fully explain everything I need to know about my medicines and I have no problems with service it's great thanks Kroger Pharmacy Craig

Bradley Wilmore

2017-05

Almost every single time I have an issue or problem with any Rx held at this Kroger, they seem to go out of their way to not be accomodating, and just to be out right difficult. The last straw for me, was the day they tried to explain to me why they couldn't help me, and went on to tell me an out & out lie, as in informationthat simply was not true, just to justify their actions.I can deal with just about anything but a liar.《《《《《 Transfer all Rx out, never coming back》》》》》

Level 8 Local Guide

2020-05

Kroger is my favorite grocery store and I love kroger brand products.Almost every thing they make is as good as name brands,my cat even eats Kroger cat food but not 9lives new mix etc. The pharmacy prices are half the price of Walgreens, and they're always efficient with refills and very kind and professional, average wait time is about 30 to 60 minutes,sometimes when they are busy but they work hard to get u out the door in under 30mins. If you have no insurance a good rx app tells u prices and with good rx card kroger is the lowest price most times,sometime it will be Costco or rite aid but I'm staying at kroger forever... The kroger brand icecream sandwiches,mint choc.chip,regular choc.chip,neopolitin and the plain regular are sooooo goood and cheap,can't live without em. The claw machine is fun for kids of all ages and always have good quality prizes stuffed inside.best part is the prizes are actually winable.which excites my children every time lol 5 stars for this local 1 stop shop.

Camilla Rice

2018-05

Many of the people are rude or act as if they hate the world. Especially if there's any kind of complications or if you have a complaint almost everyone's attitude goes from super happy great to f*** you. They need some new employees

Leah Salyers

2020-05

My prescription was due today, Easter Sunday. The pharmacist who was working refused to fill it until tomorrow after I drove 25 miles to pick it up.

Cara n George Hackney

2022-05

Love 💕 the weekly deals and Kroger brand of almost everything happens to be pretty good

M M

2020-05

I dread getting my medication filled here. They're always SO rude and unhelpful. Luckily I'm able to switch to a different pharmacy next month.

John E. Owens

2019-05

When I have a problem they seem to make me smile everytime and most people in the area sometimes think that because they hate the traffic they take it out on the pharmacy personnel trust me I have seen it first hand and don't change a thing they have a job to do and not everything goes the way You want it to

ShanDale Butler

2020-05

Kinda rude about filling a prescription because I usually don't get my medicine filled there but everybody in town was out of mymedicine and name made sure that I knew it would not be in until five to six days and possibly 8 days and sent me on down the road which was BS!!!

Rudy Summy

2023-05

Staff at this pharmacy has been very helpful

Paula Rullman

2023-07

Very polite & professional employees

Jared Craig

2019-05

Always helpfull