West Marine

Anthony Webb

2024-04

Everything was good except delivery. Very slow on shipping. Good selection of product.

Addison Newton

2023-06

I drove up from Louisville on short notice, walking in at 4 minutes before close. One might expect a reticent reception so close to closing time. However, the staff member on duty, James (per the receipt) was helpful, personable, and very customer service oriented.While I don’t make it to Indianapolis often, I wouldn’t hesitate to come back if I have another emergent need!

Christopher Parker

2023-10

Not open on Sunday, despite West Marines recent update on Google. Because people definitely don’t need boat parts/supplies on the weekend.

Dan Piotrowski (drpiotro)

2023-05

Manager and associate were very helpful. Actually showed my children magazines and talked with them and my wife while I shopped. Makes me miss our west marine in Michigan city near the lake. Hopefully this one stays open.

Cameron Paterson

2022-05

I just want to give a shout out to Marshall, who was the most accommodating when I asked if a curbside pickup would be possible due to immune issues. He gave me his personal number and told me to call him when I was outside, and he would bring me some options I could choose from. He was very kind and after doing this with 20+ stores during this pandemic, hands down this was the most friendly and above and beyond experience. Thanks so much.

Mack Chittenden

2021-05

I’ve never had such a horrible experience with a retail store. Hunter (the manager) said it would take 2 weeks to get my shrouds back. At 2 weeks he said he talked to the rigging shop that day, and they were done and should be back any day. At 3 weeks he told me that the rigging shop had messed up the paperwork, but it was sorted and he would send me a tracking number. At 5 weeks I asked for a tracking number, and he gave it to me. When I went to pick it up, it turns out it was just a random tracking number and not my stuff at all. So at this point I call around and get the number for the rigging shop and the guy tells me they’ve just been waiting on parts and it should be here next week, he also tells me that none of the 3 lies I’ve been told are true. The week goes by with no call, so I call, and hunter tells me it’s there. He didn’t even bother letting me know. Avoid this place at all costs.

Steve Osborn

2021-05

Be cautious with ordering from this retailer online. They say orders are taking a longer time than usual.I waited three weeks for my order to be processed which it never did. I called on a friday to cancel this order. I was told it would take 24 hrs for this to happen. 96 hours later I called a 2 nd time. Was then told I’d receive a conformation that order was cancelled. Then was sent a notice one part of the order was shipped. 2 minutes later a second confirmed email that the other half of the order was back ordered. 10 minutes later that since partial items had already shipped they could not cancel entire order. I then went online to set up a return only to find out they expect me to pay for shipping. Never again will I do business with this horrible company. Shame on you for the terrible way you do business. Disgraceful that you steal from people. Shame

Natasha Hill

2022-05

I wanted the new King Crab Orange Yeti cooler for my father and couldn't find it anywhere in stock. West Marine came through for me and it only took a few days to receive it via mail. I'm extremely pleased with the turnaround time and experience as a first time shopper here!

Jessica Garcia

2022-05

The staff was so helpful and so kind! They made genuine recommendations on things we should buy and things we could use that we already had. Gave so many great tips for this new-to-boating crew!!

Tiki Watson

2024-02

The boats spelled like cat pee and I was very disappointed.

Charles Van Meter

2016-05

I was restoring an old aluminum boat, and needed lots of advice on products to use, and wisdom in the process. Everyone from the owner to the salespeople went above and beyond to be helpful. It had nothing to do with selling products, in fact they helped me choose the least expensive proper supplies to use. This is a good store, and I have been doing boating for a long time, and shopped in a lot of places. I have always been pleased coming to this store.

Derick Miles

2018-05

Good selection and easy to find. Staff was helpful but prices are soooo high. Found the same stuff online for half the price at many different retailers. I'm all for shopping locally but will not be going back. My money doesn't come that easy.

carl anderson

2023-05

Had to drive 2 hours to return something because w.m online was not cooperating, very nice people at store,very understanding, recommended buying from them at store if close enough,

Rahsaan Bryant

2023-05

Great customer service! Inventory on some product was a little low but still a great to shop.

Rae Carlson

2019-05

Went in looking for a rather unusual/unique piece of hardware, and was immediately greeted pleasantly, and offered help. The gentleman who helped me directed me to exactly what I was looking for in no time at all. Perfect shopping experience.

Susan Timberlake

2015-05

Terrible customer service! It was hard to get a straight answer between all of the heavy sighs and sarcastic comments. Their customer service department could definitely use a new training program!

Evelyn “frankandby” B

2016-05

Great and helpful staff. You can order out of the catalog or online and pick up at the store. Price matching

Colin L

2016-05

Great customer service. Very knowledgeable. Always helpful, friendly and patient. They have helped me for 15 years!!!

Troy Holder

2023-12

Poor customer service.

robert

2019-05

Knowledgeable and friendly staff. Glad that the corporate parent didn't close this store, it's nice to have a local marine supply

Mark P

2019-05

If you need something for your boat they will probably have it. In the rare case they dont most of the time they will have a good idea on where you can get what you are looking for especially on older boats or engines.

ilya latypov

2020-05

I walked in 5 minutes before they close. They started acting rude, wouldnt try to help or nothing. They just wanted me to get the hell out.

Patrick Joyce

2014-05

I got great, informative service and scored a great deal on life jackets in the off- season. ( 4 for $50, plus a bag)

Steve Sargent

2020-05

Always get great service here. Knowledgeable, helpful, friendly staff that knows boats.

Tommy Mitchell

2022-05

It's okay they got a lot of things but the price is there are way too high

Kevin Barthauer

2016-05

My new favorite place. Everything you might need to build, repair, or operate a boat, and friendly helpful service..

Loren Bo

2018-05

Expensive, but very helpful and knowledgeable staff.

Jim Peavler

2020-05

I go here for my boating needs the staff is great.

Top Reviewer

2023-05

Like most places, low on some inventory at this time.

Kevin Haas

2019-05

Helped me out in a time of need couldn't find it anywhere else