CVS

Sevon Moreno

2024-03

My prescription was delayed for over 3 days. I had to call them to figure out what the issue was. Upon calling I was told my prescription was out of stock and they never put in a order to reorder it. Then magically in the same conversation I was told my prescription would be ready in less than a hour. Unprofessional and inefficient staff.

Vivian Green

2024-01

I called first and she answered the phone!!!!!! Although CVS was busy at the time I shopped, the cashier was exceptionally professional, responsible, and genuinely courteous, helpful, caring, and polite. I enjoyed my trip.

Rodney Green

2024-04

Leaving CVS now jade and derrick were great on customer service got me in and out with quickness thank you

Miss Rush

2023-12

Derrick, was very helpful very outstanding young man. We need more of him in the world today. Thank you and I greatly appreciate you Derrick keep up the good work. Totally awesome you are Derrick

Angenita Williams

2024-01

On hold for 45 minutes for them to hand up. This is unacceptable. I have COVID and need the Paxlovid. It’s time sensitive and I needed it by today. It was called in THIS MORNING. It should not take all day to fill!

Betsy Adkins

2023-12

Today is November 30 2023 and I was helped by this young man Derrick he is an amazing person great customer service now here in the past I've cole to this location and I was greeted by a young woman named shovonna and she was very nDty I only come in for money gram service and she didn't want to help me at all with anything I was requesting this young man Derrick is very helpful and I am glad I encountered his spirit today thank you so much .

Shawna Harris (Butterfly)

2023-05

Diane Is amazing! She greeted me when I walked in the door. Asked if I was going to the pharmacy because they we on lunch and let the people who were going know the had 11 min before they opened back up. She helped me with my purchases from start to finish! I love her!

Rodney Bisesi

2023-05

My experience at this location has always been great especially at the pharmacy. But the gentleman with the accent I spoke to tonight about a medicine transfer was absolutely rude and sounded annoyed that I called an hour before close and wasn't even asking to have it ready tonight. The worst part is I frequent there and know exactly who it is..if you get him and he's the only one there to answer your questions, try again another day. I'll be sure to let him know in person when I see him next my disappointment with his unprofessional technique with telesupport.

Sorelle Neal

2024-04

Store is never open at the time that they’re set to open. Has been like this for the past 2 years.

kesha starks

2023-11

If a place is to close at 6:00 then the Pharmacy should close at 6:00. not 5:45. Somehow i think this only happens in black communities.

Kelsey Wheeler

2023-05

pharmacy is horrible! I was so kind on the phone, saying please and thank you, wasn’t upset about meds being unavailable, just said i’d ask my doctor to send to a different location. and was literally yelled at. the aggression was so unnecessary and not helpful.

kandise andrews

2023-05

Pharmacy staff are very rude. I had to wait to be serviced until they finished their loud personal conversation. They messed up my children's prescriptions and got irritated with me when I addressed it.

Lois Foster

2023-05

Docs office called in prescription at about 2:30. Went to CVS there on 38th and Emerson. Was told it would be an hour. Tried to pick up meds at 6:20. Told only had 4 done. Called back next morning at 10. Told still not finished. Needed another hour. Obviously they stop working on it instead of finishing.😡

danise gibbs

2023-05

I scheduled a COVID-19 test on February 14th at 3pm I arrived on time did the swab in both nostrils and the lady who helped me said it would take 20 minutes for my results to be texted or emailed to me....about 4:45pm the same day I checked to see if had a text message or email still nothing I waited another hour then called...after being put on hold the person who I spoke to said my test was sent to the Nurse Practitioner and she sends the results...No info was given of who the Nurse Practitioner is so I waited to check this morning and I still don't have my COVID-19 test results....I will never use that CVS on 5510 E 38th St and Emerson again....I need my results in order to get back to work...makes it look bad for ALL CVS....I have to go some where else only because I couldn't get an appointment thru my Doctor for that day.... FRUSTRATED!!!!

Stephan Dixon

2021-05

Just bought a case of water and some bottles of soft drink.. after stepping out the store am wondering why my bill was so high.. the price for one soda (soft drink) was $2.39 each I ask for a refund and they say I need a ID to get a refund. That to me don’t make any sense. So I was unable to get the refund.

Julissa Ramirez

2023-07

Derek is a great pharmacist and very Knowledgeable. Brittany the lead tech is great. Julissa and Matt are great techs!

R Wayne Edwards

2021-05

The pharmacy will not answer their phone, you have to physically go go the counter and expose yourself to Covid to get their attention. I stated to the technician yesterday that I was on the phone 40 minutes with no pickup, her reply was I know it haha.I have a medication that they can’t seem to get the refills authorization from my provider I’ve been out of this med for weeks now, and my provider says they sent to refill authorization over 4 days ago. Now I have to go back to CVS and stand at the counter to try and get an answer.I’m moving my prescriptions to another Pharmacy.

sasha jent

2016-05

Let me start by explaining that I am a licensed and experienced pharmacy tech in the state of indiana. This pharmacy is close to my house or I would never go there. All of the employees are rude. I sent scripts to be filled, they either are not filled on time, or not filled at all with no explanation of why. I have been told it would be a few hours wait...gone in hours later and nothing is ready. Instead of letting you know that your insurance won't cover a med...They just don't fill it and don't tell you anything about it. This is a pharmacy. People absolutely need to know the status on their medications or in some cases it could be life threatening. The employees/managers do not seem to understand the importance of their job and in my opinion should not be able to hold a license if that is the case.

dionne bishop

2022-05

I was treated very rudely by the store manager. I wanted deodorant, it was locked in cabinet I guess she didn’t feel like being bothered and she was rushing me to choose then loss patients and refused to unlock cabinet and wouldn’t serve me. I asked the pharmacist to help he tried and she wouldn’t give him the key. I left and went to another cvs a few blocks down the street.

Khriston Flemming

2023-06

I was helped by Diane and she was wondering with helping me find everything I needed she has great customer service experience and she has a wonderful spirit and great customer care I rate her service a 10 out of 10

KiShar Stanback

2022-05

Please fix your business hours!!!!! It’s very frustrating. Very frustrating that the pharmacy just goes by their own rules. Nobody answers their phone. Open and close whenever. Will be switching my pharmacy today!

Tabitha McGuinn

2022-05

Extremely slow. Been in drive through for 30 min with once car in front of me and then at the window for 12 min while the employees spoke on the phone. This is rude and frustrating.

Bloody Luffy

2022-05

I grown up around CVS want I was a kid. I know people's there we're like family's. I would like to work there because It just what I would like to see many more thing

Jana Singleton

2021-05

Cashier was very freindly as usual. The security guard made unwanted and unwelcoming comments.unsure if hes employed with a third party or cvs.

Cloris PatientC

2019-05

This is a great store. In the middle of post modern decline of neighborhood relationships this store stands out as being warm & professional. I have had need to tangle with the corporate offices but my only advice for the store is to get more folks just like them. Acessible & kind.

Jarrett Harris

2021-05

Pharmacy is the worst, and it should be shut down. The service is inconsistent and staff seems disinterested in helping anyone out. They never answer the phone as if there understaffed.

Alex Cravens

2022-05

My visit inside was okay. Overpriced like CVS always is. But the pharmacy drive through is terrible. SO SLOW

Laura Baker

2021-05

Changing pharmacy after today. The GIRL in the pharmacy drive thru is rude and unprofessional.you can tell she doesn't like her job.

Chiann B

2023-05

The staff are very friendly and helpful

Blake Miller

2021-05

I was on hold for 50 minutes before being hung up on. TERRIBLE