Marsh Mutt

Functional Analysis

2019-05

A shady, scam-like business with ridiculous customer service. I had an experience which seems to be similar to many other reviewers. Unfortunately, I didn't read the reviews until after I had already attempted to do business with them. Hopefully others will read this, and avoid this business..I purchased an item 10 days ago, and received a "Payment Received email". Then, nothing else...no shipping information, no follow ups. After 10 days, I sent them an email asking for the Tracking Number (trying to call seems useless, as they have NEVER answered their phone any time I have called). I got an email back saying "Payment cancelled".. no explanation, nothing. I'm not even completely sure that they actually refunded my money yet, but you can be sure I will NOT be taking their word for it, and will check with my bank. It seems they have done something similar to many other people, if you read the reviews below.Before this experience, I tried to use a coupon on their website, which didn't work. The owner (Josh) sent me an email saying "that coupon code is 2 years old"... (even though they were still displaying on their website). He also said that "some of the items I tried to order must not qualify- the coupon is working fine..." (it wasn't). Finally, he said they were low on their inventory, and some of these items might be "out of stock". Then why do you still show them on your site as "In stock"???Even if you give them the benefit of the doubt that this is incompetence rather than deliberate scamming, this business sucks. They either don't update their website, and then act like it is someone else's fault, or they do it on purpose to get people to buy things they don't have, and only seem to refund their money when they complain (and give no explanation for their actions).1 Star is too high of a rating for them. Avoid this business if you expect fairness, integrity, and/or decent customer service.

Cory Jones

2017-05

I've had the same type of frustration with this business.I utilize online retailers for my waterfowl needs primarily. Saw this company had good stuff so I decided to try them.. well, let's just say I won't be ordering from them again online. I can't speak to their physical retail location, however I ordered a single hat on 7/31and have yet to receive it (as of 8/23).Owner has answered my calls, but has given me every excuse in the book for why I haven't received the hat for almost a month AFTER ALREADY PAYING FOR THE ITEM FULL PRICE. He couldn't update me b/c they didn't ship the item themselves - I get that since they're a small business, but he made no effort to say, "hey, let me check with our vendor for that product line and I'll update you on the shipping". Here's what I got, "Sir, we don't ship small items like that if we don't have them on stock. you should get it soon"...was told that after the first week.Small businesses differentiate themselves by offering supreme customer service. This company has so far landed themselves on the "never again" list for me.

Eric

2019-05

Order was canceled, and after ignoring my emails, I left a negative review. Minutes later the owner emailed back and said he was able to provide a replacement, free of charge. Shockingly the item never showed up, and once again all emails asking for tracking info were ignored. COMPLETE SCAM.

Drake St. John

2019-05

DO NOT USE. I have no ideas how this guy is still even in business. I ordered an invislab from him. Didn’t receive email with tracking number. Waited a month and didn’t hear anything finally got ahold of josh and he said what most of the others had said. He stated that one of their guys miss marked the invoice and would ship it out to me. Waited a few more weeks and nothing. Called him back and yet again another excuse. He eventually refunded me my money but that not the point, I JUST WANTED WHAt I PAID FOR! Said he would “make it right” and send me one free of charge. Never received anything. Liar and a scam artist would not recommend

Davina Jelich

2018-05

I will never order again. Placed an order on the 12th and paid via PayPal. By the 19th I still had not even had my order acknowledged. Emailed them through their website hyperlink and left a voicemail . Got a rude email.back about not using the correct email to reach them (even though I used the link on their page) and no answer to the status of my order. Called PayPal and they said I needed to open a dispute because the seller violated the ship within 7 day policy and they would see if that would encourage them to ship it because they could tell it had not been shipped. Instead of shipping the item they got mad and cancelled my order because PayPal reached out to them for not shipping a paid order. Buyer beware!

Ryan Smith

2017-05

I have never in 30 years wrote a review but being a small company this might help them grow.I ordered one single item on the 26th of Jan. Same time I ordered stuff from cabelas and macks prairie. Received those items by the 30th except from marsh mutt.I called late one night and their VM said they were open which I knew they weren't. Also said fastest way was to email I did that no response. Called numerous times durin hours and no response. Finally got ahold of josh and was ensured it was shipped. This was feb 7th. That night received an email saying it was refunded.Here I am three days before my trip and no snow camo cover for dog blind. I ended up over night from rogers sporting goods and paid more but service is way better.Still calling as I'm writing this and no answer. Facebook out of all things someone responded saying it was refunded. Well I need answers why!! Terrible service and my complaint matches the others I see. Last time o venture from one of the big guys when ordering! Not worth the hassle.

Ryan Davis

2017-05

Same experience as others, called and confirmed the goose call was in stock placed the order did not receive shipping information. Finally after calling 5 times a day Josh answered and told me the item was marked as shipped. I never got shipping info then the money was refunded. I never got the call that I ordered now my hunt is here and I'm left without. I wound not recommend using marsh mutt.

Samantha Haley

2019-05

Bad customer service. Ordered an item for Christmas 2 weeks ago. I had not heard anything about shipping so I sent an email. No reply. Sent a facebook message. They responded immediately and said they would look into it. Asked for a phone number to call me at as soon as they had an answer. 2 days later no response. Questioned them again on facebook. I looked at my email later in the day and there was a refund. No explanation or phone call like I was told. Would not recommend to anyone. Offered to send something for free after my google review. I agreed. Month and a half later and nothing showed up. Horrible company. Do not trust.

Jesse Lester

2019-05

I had ordered 3 dozen bumpers for the year. Had great customer service. Kept me up to date on my order. Will be buying more product in the future.

cortland brasseaux

2017-05

Great customer service and great prices. Josh was a pleasure to work with on several of my orders. All were at my door in 3 days or less.

Eric Botshon

2019-05

DO NOT TRUST. Order never showed up. None of my emails were returned. *** The free item mentioned below was never received.

Beth Skript

2019-05

Ordered Marsh Mutt Dog Bumpers to go along with my Marsh Mutt Shampoo. Great Bumpers! Lots of retriever training ahead!!

Beth Skripski

2019-05

Had a great experience. Got my Marsh Mutt Gun Dog Shampoo in 3 days from order. Great stuff

John Regal

2019-05

SCAM ARTIST! Josh Mutt is a low life and has no integrity as a business owner. Has ripped several people off and stole their money. STEER CLEAR!

Adrian Diaz

2016-05

Extremely poor customer serviceCalled multiple times in a one week period no one ever answered my callOr returned any my calls after leaving a message I also sent an email and of course no reply to the email as well So I'll can't find out if my product was shipped and it's been two weeks since I ordered

Marsh Mutt

2019-05

Great Experience! Good people to work with! Could not have had better

Josh Ward

2018-05

Had a great experience with this company. Quick service. Friendly people