Petco

Lindsey

2024-05

Miss living close to Petco!! We visited when we were in town and I was excited to see such a large selection of animal products. Wish we had one of these stores where I live now. Staff was friendly, store was clean and the animals appeared to be well taken care of. We will be back next time we come to the city. Would like to check out the grooming service. And gave 4 stars instead of 5 because their fish aquarium section looks like it could use a little more time and attention. Still, enjoyed our trip in.

Brian Tohill

2024-04

This store is in an older area. Parking lot is rough. But the store is clean and well organized. It's obvious that the staff took pride in making sure the shelves were neatly stocked.

Cheryl Wheaton

2024-01

The dog groomers here are great. My spaniel gets a great haircut every time. Just the way I like it.

Vickie McHenry

2024-01

We were looking for a calming chew for our dog. I had been checking out alot of pet stores. When I decided to try a brand that petco carried. My husband called them and they had some in stock. We drove there and they already had it at the counter. The young lady was very nice. Very greatful for her help. She was just plain awesome. We'll definitely be back. It was just so fantastic to find a young lady to help us. Usually you can't hardly find anyone to help you now days. Again we were very pleased 😀.

michael day

2024-02

Went to purchase a dog crate that was on sale good customer service and clean environment

Duane Mountain

2023-10

helpful staff an nice fish i didnt get bite 1 time not 1 time.

Dale Gwin

2024-04

Easy access and plenty of accessible parking. Staff was friendly and attentive. Lots of merchandise variety and affordable.

Stephanie Luke

2024-04

U have to pay for plastic bags but they dont have any alternative but plastic bags....while talking to my grandson about the bag issue...the cashier proceeds to get in my conversation saying it is so u bring your own bag...she was very disrespectful...last time i shop at petco...i go outside.. one of the female workers short shorts tatoos walks outside and stares at us....she goes back inside where all 3 employees kept looking at us ...i called rhe store and asked for the corporate number ...the gentleman said is this about the bag...i said yes...he said google it yourself and hung up on me..i have never been treated this poorly in any establishment

Jennifer Sheffield

2023-12

I went there with my daughter for one guinea pig, but then found these two up for adoption. The staff were so friendly and helpful and there was even a wonderful letter from the previous owner.FYI: I ended up getting a much larger cage than the initial one purchased; the larger cage is much better.

Taylor Bowen

2023-05

This is my favorite Petco location for getting my dog groomed! I have an older pup with back issues and arthritis, and the groomers here are so careful with him. He's usually really nervous at the groomer's, but the people here are so kind and gentle with him that he's always wagging his tail when I pick him up. Thanks for taking great care of my little baby!

Jenni Lynn Weatherhead

2024-02

Store is clean and well organized. Their prices and selection are okay for dog and cat supplies, but we prefer their major competitor for our exotic pet needs.

Leona Achenbach

2023-05

I love Petco so much. I get dog toys and fish supplies from them. I've gotten all of my fish from different Petcos and all the decorations from there as well. They let me bring in a fish to get adopted out by someone else which was amazing of them because I didn't want to let it die. It was stressed out because I added a few little fish and it didn't like them. Everyone is so loving and nice. They loved my corgi when I brought him in to get a bed

Jay Brown

2024-02

I love shopping at this store. I can almost always find a solution to a pet problem. Once they get the fish department together, it can be a 5-star experience.

Eric V McHenry Sr

2024-01

The front desk clerk had our order up front andnwendidn't even ask her too. Really great customer service. Highly reccomended

Adia

2023-11

Wow Petco Fishers wow.So my 8 week old puppy began classes at this store for two reasons 1. To socialized with other vetted puppies and 2) our learning how to to train him in basic instruction. We signed up for the puppy bundle which is level 1 and level 2. Lizzy was our assigned trainer for level 1. we will not be going on to level 2 with them.First issue: there seemed to be no real direction or structure with the class scheduling. Yes we were able to select a time slot but when I asked today when it was scheduled to end Lizzy the trainer said she was unable to tell me because it “keeps changing” 🤣 I’m not even sure how Petco could that level of disorganized but it was eye opening to hear. Next problem: poor trainer attendance. My puppy missed 2 classes due to either the trainer being late or trainer absence for vacation. In the instance of the store being closed she called to notify us to disregard to sign on the store saying the were closed due to staffing issues after his class time scheduled start. I got the impression Lizzy expected us to come back. Next the trainer took vacation and there was no offer for someone else to cover her class. When I raised the issue trainer Lizzy seemed surprised that there was an issue to correct. So for the remainder of the time we were in class is was a never ending dialog back and forth about making the class up- finally I told her we need scheduled dates in a calendar to cut down the confusion. As an aside I also informed her that we would not be going onto the level 2 class at Petco due to distance. Somehow between her and the GM then decided that meant no catch-up classes were possible any longer and that they would refund both. Reason given was since I was dissatisfied with the trainer, but when I asked the GM where she got that impression when the reason I cited was distance of the class to our home. GM then went on the say they must have gotten confused 🤣 We both know the trainers ego was bruised when I called her out on not being able to fufill the missed sessions and failure to submit the training recaps that are due weekly (they always came 4 days after class and 3 days before the next which really cut down on the time we had to recap before the next class). Anyway, I told the GM they had made it weird to get this simple piece of business done and I would indeed take the refund and choose another trainer (no sweat already had one I was comparing in mind).My point was this was not a professional experience and certainly not handled with my dogs best interests in mind. It came across as real sleazy in fact. Owners who are seeking dog trading need things to be structured and supportive. Not chaotic and lazy. I kinda figured this would be iffy. I never saw anyone else training their dogs there any time I visited and I got the impression their classes, at the time I was attending, were pretty empty. Upside my dog found out he loves pumpkin treats which we have begun buying, along with his monthly food and grooming budget of hundreds of dollars, elsewhere! We will neeeeever shop at Petco again.

Pam Goldsberry

2023-08

Great care for my dog. Friendly, knowledgeable personalized service. I highly recommend

Scott Brogan

2023-05

Friendly staff, clean store. All the fish tanks looked clean, and fish seemed healthy.The fish we purchased (salt water) are all still alive and happy.

Geoff G

2021-05

Super helpful and informative staff helped us to pick out awesome little pets. They offered great first hand advice about feeding and caring for the pets. Felt like we were getting them from people who cared and wanted to make sure the best for everyone!

John Cinnamon

2023-10

Patricia at Petco on 96th St. did a great job grooming our dog. It's just about the best price around and it was easy to get an appointment and check-in on grooming day was a breeze. Our boy can be a bit of a handful when grooming, but Patricia seems to have handled him just fine and she was friendly and helpful. He came out looking terrific.

J J

2024-04

Great selection!! All my kitty and pup needs, (no matter how unique) covered!

Evan Burton

2022-05

Petco is the best commercial pet store. They have coral and saltwater fish. Always have healthy looking tanks and cages.

Mary W

2019-05

Wide variety of healthy food for my dog. Got a coat for him as he's a miniature dachshund, (so close to the cold ground). The staff was very helpful and even spoiled my dog!

Debbie Clairday

2024-03

I w bought kitty litter and the girl that checked me out carried it to my car. She was so kind!

Michele Hawker

2023-09

Finding help is impossible. Forget about getting a bag now too, unless you want to pay for it. I'm done. I won't shop somewhere that makes me pay for a bag.Edit: Their response is pathetic and just caused me to downgrade them to a one star. Had they done any actual research, they would find they are very misguided. They are merely virtue signaling at this point to appeal to a certain portion of the population. No one wants to BUY a bag nor should they have to. Not to mention, if they were truly a health and wellness company, they wouldn't sell some of the junk that's in their stores. This response is a cop-out. It tells me all I neeed to know about this company. We won't be back.

Amy “Amous88”

2023-09

I went in looking for light bulb replacements for my fish tank without knowing which lights I was looking for at all. The staff was very helpful!Unfortunately, the replacements I needed were from a product brand that Petco did not carry. However, they did go above and beyond, by suggestions of where I could get what I needed elsewhere.

Asia

2023-09

Cashier(also did aquatics) was the only friendly/helpful employee. The rest of them will ignore, roll their eyes at you, and pretend to be busy with their ear buds in. So unprofessional! Really disappointed I have to now go out of my way to another pet store.

A. Ruxton

2023-08

Just came in for feeder worms, which is right up front. Grabbed bugs and headed to the register and… cashier was gone… no one in sight except in the grooming dept, and I won’t risk nipping a dog by scaring them and opening the door. Never saw the cashier again, had to snap an employee (when I finally found one) and she came to ring me up. She was very pleasant, but the overall experience at PetCo is never good anymore. And I go to multiple stores around Indy.

Joseph

2024-02

Kaylea is the best groomer ever. She’s very polite, caring, and thorough.

Willow K

2024-03

Took around an hour to get assistance after asking while we were the only ones at the store

Joseph Proctor

2024-01

We like going to see the pets and pick up a treat for our dogs. Clean store with a great selection of pet supplies. The staff is always friendly too.