Pet Food Center North

Sara Madden

2024-05

We went to Pet Food Center today. They were giving out flowers to kids to give to their moms for Mother Day and the kids could decorate the pot with stickers. The lady asked my 4 year old son if he’d like to give a flower to mom. My son is autistic. He covered his ears and was anxious. We kindly told her we would try in a little bit after we look at the animals. We come back, we put his headphones on to help him not be so anxious, she turned around to greet us again and immediately said “Oh..” and turned away from us. His dad and I encouraged him to decorate the flower pot at the table she was sitting at and she turned her back to us and ignored us the rest of the time. As if she was so offended by him. He is anxious and scared around new people and places. It had nothing to do with her. I think your stores would benefit from being more educated on autism and special needs children to provide a more welcoming environment. My son didn’t deserve to be ignored. He deserves to be understood and feel welcomed.

Lilly Rambis

2024-05

I shop here all the time and have never had any issues until today. They currently have 3 cats up for adoption up near the front of the store and I was genuinely upset to see the state of the cage. The litter box was so unmanaged, there wasn't even any diggable litter, it was literally FULL of urine and feces. no clean water. poop smeared all over the one bed in the cage. the black kitten needs medical attention ASAP, he is covered in feces and litter, unable to groom himself, and has a raw backside that looked bloody. My partner and I immediately brought this to the staff's attention, who were busy talking and laughing near the front of the store. we were told a groomer was coming to take care of it? no.... this cat needs to see a vet and the cage needs cleaned asap. other customers notice what I did and told me they weren't going to do anything. I finished my shopping and saw no one had came over to- at the bare minimum give them a place to use the bathroom- so i opened the cage and started scooping the box myself. it's not a hard task and the cats were crying trying to find a spot that they could dig but it was all clumped together. within 15 seconds we had an employee in our face telling us to get out of the cage and that employees would handle it. I politely said I didn't mind helping since it wasn't being handled. I was asked again to leave. the 4-5 people who were "working", just standing around gossiping apparently couldn't spare 3 minutes to provide basic care to these animals. I left in tears... I was tempted to just adopt all 3 but I already have 3 cats in one apartment. if you're reading this and have room for a cat or 2, or 3, can someone go adopt them? I will literally pay for it

Cynthia Ward

2024-02

None of the employees know anything about the reptiles they sell. I've worked with 4 different people there trying to figure out why the snake they sold us wasnt eating and wasn't a lively little thing that he was supposed to be. Come to find out my poor little baby had mites. Then after going there and speaking to them multiple different times and doing different treatments to try to help the little guy, he finally passed away. DO NOT BUY AN ANIMAL OF ANY SORT FROM THEM. When the process started I told them he had mites and the animals there needed to be treated. I've been in over and over again and was lied to over and over again by the staff that had no idea what they were doing. I'm waiting on corporate to give me a call and will also be taking it to the better business bureau so hopefully the rest of those poor creatures in that store can get help before they pass away too!

Martha Pauli

2024-05

The sales girl was VERY helpful & answered all my questions, patiently.

T. Sinclair

2020-05

The employees were very kind, friendly and helpful!! They seemed fairly knowledgeable, and maintain a nice, clean store. They have decent prices (though I worked at that VERY store nearly 20yr ago, and maybe I'm just getting older, or unaware of inflation of animal prices, but I, shockingly, find some of the prices pretty high!!) Still, the BEST locally owned and operated pet store in town!! Will continue to shop there!!

Andrew Russell

2023-09

What a great place. Very clean fish tanks. Very nice staff bought 4 green spotted puffers for a great price. Very cute fish!! If you buy one just remember they get BIG!! 6 inches or so.make sure you have room! Love live food/bloodworms.

Soup Enjoyer

2024-04

Pretty nice store, very clean, friendly staff!

Frank Coleman

2023-10

Had a great info session with "Galen" (sp?, sorry) about our families first aquarium. He was very knowledgeable. One of our tiger fish we bought died and we brought it back (you must have water sample too) to figure out what's going on with our tank.He tested it and found out tank was good. He did inform us about how tiger fish "school" though...so that was on us that we didn't acclimate properly.We also got to see a sea anemone and learned about healthy signs when they are floating their appendages should be "puffy". We also learned about tank sizing, proper feeding and LOTS of other stuff.I appreciate locally owned experts who take interest in their jobs and communicate with us who don't know much!Thank you so much for helping us start to develop our new aquatic family members!

Benton Frisse

2023-07

Great, clean pet store. Nice staff. They have a stingray!

jessica robertson

2023-07

Friendly staff and they always have what I need in stock for my dogs. They also have a great selection of bird seed and feeders, as well as some basic aquarium supplies, so it’s a one stop shop.I just tried out their self serve dog washing station on our pit/boxer mix and will definitely be using that again! I was able to get so much loose hair off of her!

Cws Shockley

2023-11

Employees held a Dumbo rat they were selling as a pet to me by the tail. Saying that was the proper way when In fact that causes spinal cord damage to rats. Will not go there again. Employees were rude.

Sheri Schenk

2023-08

After today never again will I enter north park store. Feel free to pull up my rewards page to see how much I spend in there. This is thanks to the tall dark-haired guy withGlasses. 4234048

Katie S

2023-05

I took my dog there to get groomed. They did such an amazing job! He looks so great. Price was wonderful! Cheaper than I thought it was going to be! $30 less than Petsmart charged me last time. I'm so happy with the grooming department.

Kellyann Walker

2023-05

Has everything you need for most pets. They have a great new line of toys for all your small animals like rabbits and guinea pigs.

TONI M. Reese

2023-05

I think they have re-done the fish aquariums and they look so nice. I like the big aquarium with the big exotic looking fish and it just seems so clean every time I am in there. The people also seem helpful and nice and seem like they are knowledgeable about the store and pets there. I would DEFINITELY go to this one and not the westside one.

Gee Dubb

2024-02

They had everything I needed and very courteous

Brian Dispenza

2023-05

Extremely satisfied with the friendliness and helpfulness of the staff at this PFC. Have switched all my pet food needs to here from the competitors, as I’m able to go in and leave with a smile. Special shout outs to McKenzie, Grace and Autumn!

William Harrison

2023-06

Very friendly people they loaded 50 pound bags in car for for me. Thanks for veterans discount. We appreciate you doing this.

Linda Sloat

2023-05

Went to see the Skunks. A regular one and an albino. Cute little guys.

Kel Osburn

2023-08

The staff is always friendly and helpful. Go here to use the DIY dog washing area for my Great Dane and rather oversized Lab.

Tracy Cassaday

2023-05

I have to drive an hour just to get feeder mice for my snake. Every time I have bought them the past few times the majority of them die. I'm not sure what's going on with this. I used to never have this problem.

Flow

2023-07

Very friendly staff! the store hasnt always been super clean when Ive gone but the past two times I was there the store was very clean 👌

Tim Freudenburg

2023-05

First, what a misplaced store name, the selection of gourmet cat food was lackluster at best. Found an employees box knife on a shelf that a toddler could reach and paint himself red with. The straw in the shed out front had 3 homeless people doing something unsavory inside. Found dead rat in restroom, was not impressed.

Lisa Powers

2023-05

Love that they keep my pets good in stock and will try their best to get what they don't have upon request. They were able to get a senior food for our older dog that we had only been able to purchase online. If much rather but from a local store.

Thermal Tech

2023-05

Nice pet store. They could do better on displaying prices on some items. Store had a good selection of items but was in need of cleaning and organizing.

Keith L. sullivan

2023-05

The very helpful cashier didn't mind counting out the change with me it could have been embarrassing to me if it were a different place and the cashier had an attitude about the change. They have good customer service. I like the north park store.

Todd Fischer

2023-06

I always buy my bearded dragon her food from here. They are great. They fix me right up and with a smile.

bill “Treasurer- ASofSI” wazny

2022-05

I have been back several times. I got involved in a local fish club. PFC is working with us to help spread the word about fish keeping, and lots of other things. All of the staff at the 3 locations that I frequent are very helpful. Our club will be assisting the Green River Road store in setting up, keeping, and maintaining some saltwater fish in the near future.

Lori Culbertson

2023-11

Get all your pet's needs! Helpful and friendly staff.

Teresa Schmitt

2021-05

Great price for DIY bath stations and blow dryers!