Ben's Soft Pretzels

Heather Passick

2023-11

I was stuck between the flamin hot cheetos pretzel and the sausage prizza & thankfully the employee helped me choose and suggested the flamin hot cheeto pretzel~there was a bit of a wait because it is Saturday but they made it fresh and I would definitely consider it to be a life changing food it was so gosh darn dang good~I’ll probably cry if they ever stop serving them

Komail Raza

2024-01

They advertise the flamin hot pretzel but never have it prepared. When you ask to employees to make it they tell you it takes too long or that they ran out of dough. They need to work on managing their employees a lot better.

Virgina Joest

2023-11

I have to say I came in from out of town to shop at the mall an I never expected to see LINDSAY! This was the best waitress in town I have been everywhere looking for her! An I found her at bens soft pretzels!!! You definitely have a new customer an now I can tell everyone where she is! This makes me so happy to see her working an smiling an happy! Bens soft pretzels you have a wonderful one with Lindsay. I can't wait to tell everyone I have fond her! ☺️

Shahzaib Raza

2024-01

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Kayleigh G

2019-05

Always walked by it and it smelled amazing. Finally decide to try it out since I was out with a friend. Mine was doughy but cooked. My friend's pretzel was raw in the middle (see pic). I think in general they're rolled too thick so they just don't cook all the way through.

Aleser Raza

2024-01

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ReturnToZender

2023-05

Been coming by for the past few days to get the Dutch Almond Pretzel Bites here. When I first came in, they told me it would be a 5-10 minute wait which was absolutely fine, I got some fresh out of the oven, warm and soft, and when they gave me the wait time they even let me try a sample! The staff here are consistently good to me (and a little generous too) and the prices are surprisingly low for the quality offered!I usually get my pretzel bites with fudge and they taste sooo good. Will probably be back tomorrow :)Ben's soft pretzels made me redefine what a five-star experience is. In my opinion, they meet it. Ben's soft pretzels is the only business that made me think that I should leave a review.I guess my only word of advice is that if you don't want soft pretzels then you're gonna be a little disappointed :P they're luxuriously soft.

Kelly Kissel

2023-05

I needed to cancel an order at the last minute due to illness. Ronnie took my call and went above and beyond to see that I was refunded. His kindness deserves to be recognized for this. Thank you Ronnie for your help and your kind words. May you be blessed.

Jordan G

2020-05

10/8/19 I went to the Evansville, IN location today to buy 4 pretzels (there were 4 in the case) I was told I couldn't have them because then that would empty the case so I would have to wait until the new ones came out of the oven. She then went on about how the $2 pretzel deal (on Tuesdays in October) need limitations and how understaffed they are on Tuesdays. I brushed it all off despite being irritated that she wouldn't sell me the product that was a foot from my face. I started to wait & then a Meijer employee came up and she took 1 of the 4 in the case. The worker told me it was because she was on her lunch break to which I replied that I was on mine as well. I only needed the 4 because I work at an office around the corner and I was going to surprise the staff. She told me I should have called and ordered ahead. For 4 pretzels? I walked out. I would be fired if I treated a paying customer that way. I am extremely disappointed. I left a voicemail on the corporate line as well.The pretzels taste great & I have never had a problem at this location until today but whoever that worker was today acted extremely immature for being in her 50s.UPDATE 10/9/19 The owner, Ron Miller, reached out to me via email and apologized. He also had a tray of bites and sauces delivered to my office, free of charge. His customer service and care was appreciated & it was so nice to see an owner take genuine interest in concerns from their customers. 5 stars.

Ashley Collins

2023-05

Standing in line waiting on black Friday of course it's busy. As I wait I watched several of the girl employees either touching their hair or scratching. That is unsanitary especially when you are handling food . No gloves. Pretzels were ok.

Gabriel Jolly

2021-05

Best soft pretzels I’ve ever had. They are absolutely delicious and I have had great experiences every time I’ve gone. The only warning I’ll give is they may become an addiction if you eat them once.

Jason Stein

2023-05

I got one of these fresh from the oven, brushed with butter and extra salt. It has to be THE best pretzel I’ve ever eaten. No joke.

Sister YaYa

2022-05

I went to get a milkshake and they made it with expired milk. 3 days past the expiration date. If you intend on running a business should not give your customers expired stuff. The person in charge told the worker to just go ahead and use it because we probably wouldn’t notice

Sarah Hartman

2020-05

Waited for five minutes for the employee to stop what they were doing and ask for my order. Said it would be another 10 minutes to make the pretzel I wanted (original no salt). Didn’t wait any longer.

Meliescha Bullock

2022-05

Had no pretzels ready to sell. If I wanted to purchase it was going to be over 15 min for each pretzel. Customer service was horrible as well.

Elaine Patterson

2019-05

Best pretzels ever, a meal for me at times. Fast and friendly service. Special requests not a problem. Thanks, great job!

Lindsay Cargill

2023-12

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Dawn Tooker

2022-05

The cinnamon pretzel was very tough. It did not meet their usual standard.

chase knox

2020-05

Amazing pretzels so good i go there all the time and great service

Erika Mae

2019-05

Amazing pretzels and very friendly service! Drool worthy!

Ben Daniel

2018-05

Good pretzel products, even for someone who doesn't particularly care for soft pretzels.

Camilla Swain

2021-05

Great pretzel in general, but this location can serve stale pretzels.

Jacob Bodner

2022-05

Below average.... Auntie Anne’s is way better.

Amanda Sheehe

2022-05

Best soft pretzels and a variety!

Diana Prince

2018-05

Awesome and out of this world. Stop by you won't be disappointed...

Rachel Melton

2020-05

Best pretzels in town

Tim Evans

2019-05

Good pretzels