4.4 (536)
2160 E 116th St, Carmel, IN 46032
(317) 587-1820
stores.petco.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Denise Freeman
2024-04
Shout out to Libby for a job well, done today in helping me after my search in three stores for the dog food I was needing. Libby was a breath of fresh air, very personable & Professional she was a joy to work with. Thank you, Libby for making my 1/2 hour drive not disappointing.
Drew Shumpert
2024-02
Any time we are near here we have to stop in because our 3 yr old loves the fish 🤷‍♂️ so we go and enjoy looking at all the animals they have there. We also purchase items here for our cats and dogs and the prices are competitive.
Tim F
2024-01
The guy in charge of the fish department is extremely helpful and knowledgeable.After a week the pufferfish I purchased are doing well.
Julianna C
2024-03
I sat and listened to one of their cashiers tell a new dog owner that they shouldn’t trust any of the diets their vet recommends. Instead, they should buy a $100 bag of boutique food because it’s “better”. I had no idea that Petco employees were board certified veterinary nutritionists. He was recommending a food that has been proven to cause heart problems in dogs due to it not meeting the required nutritional standards. I do not believe someone that has 0 education in animal nutrition should be giving deathly advice to innocent pet parents. Would you ask a janitor to perform brain surgery?
Jennifer jennings
2024-05
Was very disappointed, I went in there to buy 1 gold fish and 1 sucker fish(algae eater) and they refused to sell me anything because I "only had a 55 gallon tank" that's ridiculous! They had well over 20 goldfish in one small container and I couldn't tell you how many algae eaters in one small container that was nowhere near 55 gallons. I don't know how they can refuse service to people wanting to buy fish!?
Marilyn Allison
2024-04
My order was ready, it was retrieved in a timely manner and I received help loading the order into my car. Many thanks, everyone was helpful, good in communicating and I appreciate each one of you! Five stars!! *****
Haley Holdaway
2023-10
My dog was treated great and came out looking like an all star! Reasonable price, east scheduling.
Emma Dombrowski
2023-11
I love Petco. It's always clean and my dog used to be very shy as a puppy, but with Petco's employees saying hi to him and getting down to his level (he's a Shih Tzu so not very tall lol) he's become very confident in himself. He loves walking through the aisles and checking out the aquariums. The staff is always personable and happy to help. One of my friends lives in Westfield and she makes me drive her to this one because she calls it "the good pet store."
David Scherb
2023-10
(UN) HAPPY RETURNS- I didn't go to Petco for my pet needs this time. I went because they are listed as a participant in "Happy Returns" a drop off location for returning online orders from various retailers. Though the staff was helpful and empathetic, they were unable to provide the service due to a lack of proper requisite materials. Just go to FedEx around the corner. They have the right stuff. Sorry, Petco.
Donna Sedlak
2023-11
staff were amazing. the guy in the fish area was well i formed. surprised & pleased at the availability of salt water creatures.
Matt Frankel
2023-06
Bunny did a great job on our Australian Shepherd. Cut him as low as I've seen, and still looks natural.
Kate McKibben
2022-05
Appreciate the excellent care given to my dog while grooming. They made note that her one ear was a little red and should be looked at. Thankful for the notice
Robert Winebrinner
2023-05
I just wanted to commend the staff. The fish are very well cared for!
LB
2023-06
I usually enjoy shopping at this Petco. It’s always very clean & the staff is always polite. Just a recommendation to keep your feeder insects dated correctly and for all intents & purposes, alive! It stinks to walk into your local pet store and you have zero micro feeders because about 20+ containers are all loaded with necrotic insects. We can’t feed our reptiles that.
Dani Hellmann
2023-05
Went to pickup items for my rats some food, bedding, etc. this location had very little bedding & tunnel options for hamsters herbals rats ferrets etc so I had to settle for something but the food I needed was in stock & that was the most important thing. Staff was nice checkout process was slow but not the cashiers fault seemed like they might have just been short staffed
Arina Boswell
2023-10
I love PetSmart! They’re knowledgeable, friendly, have great policies for their live pets, and they have an ethical treatment for animals.
Taylor Williams
2024-04
The pet food guy has a strong sales game. Almost to the point of pushy.
Jennifer D
2023-05
I was happy when I went to the vet clinic located within the petco on Crawfordsville Rd. They actually got us in that day. So I had to make the next appt online since they aren’t vets always at the same location. The soonest one was of course a 30 minute drive and there was no vets there or were going to be there anytime soon. So I’m not real happy about the whole experience with the second time. She wouldn’t even help me to find out where they were exactly. However the employees From the first visit were all so nice professional and quick to get your pet seen, if you have an appointment that is. The prices were not too expensive. Thanks again for seeing us that day even without an appointment.
Mary Barclay
2023-08
I went to PetCo two days in a row to get information on pet crabs and was pleased to encounter and be helped by two very knowledgeable and helpful sales associates.Zach and Taylor at the Carmel, IN PetCo we're very helpful and full of information.
Tiffany Dawn
2023-05
Sora was very nice and helpful. Their service was great, and i was in and out. check out went seamlessly. Also--- Thanks for allowing your employees to display their pronouns! It's very helpful to those of us who find it necessary to be respectful of every one's identities.
Travis Graham
2024-03
Caring, professional people, good selection of stock.
Rick Garrett, N9GSU
2023-05
Petco is OK. Prices are decent, but help is sometimes hard to come by here. I've found if you're looking for something out of the ordinary (we keep reptiles, for example) the staff isn't as knowledgeable as they really should be for working in a pet store that carries reptiles. I mostly come here because it's convenient to home.
Ed Parker
2022-05
I'm a planted aquarium guy, and box stores get a lot of negative comments about how they fail to properly care for their fish (and rightly so in most stores I've been in). However, this store has a great fish dude, Caleb. He's knowledgeable, friendly, and takes good care of the tanks. At this point, he's one of my buds!For you cat people, Paws on my Heart take GREAT care of the kitties.Come check them out, worth the drive.
Forrest Brem
2023-05
I mean, it's a big-box animal store. Good prices, animals seemed decently cared for but I'd rather go to a specialty store to buy live stuff. Great feeder (crickets, frozen rodents, frozen fish foods, etc) selection which is mostly what I go for.
Melody
2023-09
Went in to pick up dog food and treats. Everyone is always helpful and my dog food was 50% off . So that was a nice surprise!
Paul Harvey
2022-05
Purchased a rock flower anemone.very happy with the service I receive everytime I visit the store
Amanda Gregor
2022-05
Always a great experience at Petco, but I wanted to give them a huge pat on the back for today. I don’t usually go on Saturdays and even though the store was very busy I still received amazing customer service. I needed some grooming supplies as my pup just discovered her love for water. Brian in grooming stopped what he was doing to help me pick out the supplies that worked best for my pup. The cashiers still took time to interact with my pup and give her a treat! Great work to the entire team!
Melina Ruggeri
2021-05
I went in for a quick purchase with my pittie in tow and was greeted with a friendly smile (masked). They were extremely knowledgeable and treated my pup with so much love. Check out was quick and easy.I haven't used their grooming services yet, but will try in the near future!
Danielle Fuller
2022-05
I have to say that Zach (and the other staff as well) was pretty awesome in helping us pick out a Tarantula for my daughter's 10th birthday. We will definitely be back for more supplies and any help if needed. Thank you for such great service.
Shelby Miller
2022-05
This is the second time I have taken my dog to get a hair cut at Petco and ended up with a hair cut I did not ask for my dog. The groomers seem to think they get to decide what would look best for the dog, instead of following very easy instructions from the owner/paying customer. Unacceptable.
| Monday | 9 AM-8 PM |
|---|---|
| Tuesday | 9 AM-8 PM |
| Wednesday | 9 AM-8 PM |
| Thursday | 9 AM-8 PM |
| Friday | 9 AM-8 PM |
| Saturday | 9 AM-8 PM |
| Sunday | 10 AM-7 PM |
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