Cricket Wireless Authorized Retailer

Angela Cox

2023-11

If I could give a 0, I would! The store has very poor management. From the very start the manager had a poor attitude. The whole time I was thinking, why is she being so rude. She degraded other employees and was saying how she had everyone fired from the store. She was on the phone talking to someone and cussing. Then her boyfriend came in the store with her children and was hanging around. He looked fresh out of prison! My husband told her his information should be under his email and she replied that doesn't matter right now! He then replied, why are you being so rude? Then her boyfriend piped in and called my husband a prick! Her and her boyfriend were arguing with my husband loudly, in and out in front of the store. She threatened with us the cops and banned us from the store, 😂 really like we want to come back to that store. She also told us the computer systems were down and couldn't help us and all the surrounding stores too. We went to Greencastle and they had no clue about any symptoms being down, so she straight up lied to us because she didn't want to work once her family arrived. Cricket, Y'all ll must be desperate to hire a manager like that. Plus, she did all this in front of my children, I'm not happy.

Nicholas Morehouse

2024-04

I've been a customer for years and I went in twice this week first time the employee had no idea what they were doing and second I went in the store manager got in my face and threatened me something needs to be done about this store and the management and employees I will never step foot in there again I will take my business elsewhere

Julie Morris

2022-05

The service here was terrible! I spent 3 hours in the store with nothing but problems. I went in for a simple upgrade and it should of been an easy process. I had to pay for a SIM card to correct the problem that was caused by Cricket, then they broke my phone case, which I had to pay for a new one. Then I was told if I came back in two days, the phone I wanted to buy would be $200 less. Wrong. The price was the same. Not an “I’m sorry”, nothing. Unprofessional people. This store is a joke!

Deanna Spencer

2021-05

Since there have been new people representing our local Cricket office, I've received the best customer service at this location. Their focus and willingness is out of this world making sure customers leave happy. Thank you all for the awesome service!!

Mike McGill

2023-05

My wife and I loved getting our new phones ready to use. Molly was very nice and courteous!

Savanah Ellerman

2023-05

Great store! The new advocates and new manager has turned the store around ! Will be referring people.

Nichole Landree

2023-05

Excellent customer service! Molly is very knowledgeable and so kind.

Jacob Buntain

2019-05

Employees are great, store manager is a cool guy; but their higher management could use some work. Bryan sucks 🤷🏻‍♂️

Jackie Mullenix

2019-05

Bad customer service usually I like the overall cost of the phone plans but they need better employees that know more about the company and how things work.

Damon Lamont Reed Sr.

2021-05

I have alot of concerns I need to address

Bruce Clingerman

2020-05

Wow is my best Description !!

Stephen Hill

2022-05

Good place