Xfinity Store by Comcast

Samantha Oliver

2024-03

If I could give zero stars I would! My grandfather passed away 2 weeks ago and they made my grandmother shut her phone services off for 4 days and jump through hoops to change into her name and yet her phone still is not on! 80 some year old folks should not be without a phone no matter what the situation may be. SHAME ON YOU!!! SHAME SHAME SHAME. Do better xfinity. Sincerely a pissed off Granddaughter

Dusten Deckard

2024-05

The employee went above and beyond to help me with what I needed. It was nice to finally see a customer service employee actually giving super customer service.

KAT Vandagrifft

2024-04

Went to Bloomington site today. Am not tech savvy at all and was anxious about switching to updated equipment and being able to hook up to brand new TV. Many customers waiting but all employees were friendly and patient. Kendia took care of all of my needs, addressed my concerns and explained everything clearly and with a great attitude. The wait was long but worth it. Thank you to Kendia for excellent customer service.

Richard Peavler (Rick)

2024-04

Cheapest phone company offering $40 unlimited get a phone carrier 1 line free for a year. My wife and I pay $40 a month with free phones, and our internet and streaming apps. Very satisfied. My wife got an I Phone 15. I got a S23FE.

Mike Johnson

2024-03

I went to Xfinity in Bloomington, IN to purchase 2 new cell phones to replace our old ones. The young man who was helping us was very courteous and trying to meet our needs. Next to his station was an employee named Skyler that was talking with 2 or 3 other employees. Discussion was not work related and was rather loud. I had to ask our sales person to repeat himself several time since I didn't hear him over the other conversation. Finally he asked the group to take their discussion some where else since it had become inappropriate in a public area. I interrupted and also confirmed that this was very rude and interfering with us conducting our business. He became very offensive and then said he was the Sales Manager. Wow, what a surprise. We have cable, internet, and cell phones with Xfinity. We have to drive 30 miles to do our business with Xfinity and then get this kind of reception. I gave you the rating because the sales person helping us did a great job. The atmosphere in your place of business is not business appropriate.

Jill Wilkes

2024-01

I wish I could give a negative number. The customer service with Xfinity has been horrendous!! You cannot talk to a real person and if your written concerns don't fit into their electronic virtual assistants framework, you just get hurled into a endless vortex with no answers or solutions!! Been trying to return equipment for weeks, but no equipment will show up on my return page to click to get the return label. BUT I can't ever get to talk to a real person to resolve this!!!!

marianne chitwood

2024-01

Extremely poor customer service they lie to you and promise technicians will show up but then don't. It has been happening for many many years. Unfortunately I don't have other options where I live or I would cancel service in an instance.

cherrybomb921

2024-03

Everytime there's a "planned outage" it's out 3x longer than they say it will be. If I was that bad at my job I'd be fired.

Asma Siddiqui

2023-11

I had a truly terrible experience at the Xfinity branch. The staff there seemed completely incompetent. They didn't seem to know anything about their own products or services, and they repeatedly gave me incorrect information, which led to me missing out on major deals. It's frustrating when you can't trust the people who are supposed to help you with your phone and internet needs. I would strongly advise anyone to steer clear of this branch.

Teri Dugan

2024-03

In and out in under 5 minutes. Everything taken care of quickly and efficiently. Honestly I hate Xfinity, but there are no other options in my area.

Caroline Cassle

2021-05

Obviously needs to work on their customer service and accuracy of their information. Young man needs to decide where people can sit or stand and keep the standard equal to all patrons. Obviously children have the same germs and bacteria adults have.

Chanda Ferguson

2023-12

Service by staff seemed great, however the previous tenants issues bled through to getting service at where my friend really needed service

Hunter B.

2023-08

i’ve had this service for 2 months and out of nowhere deleted my 2 year contract account, made me make a new account and pay full installment fee after i already had paid all that the first time i signed up. on top of that they won’t send anyone out for 2 weeks to re set up the service i already had. terrible customer service

Brian Wright

2023-12

Trying to sign up for service for our new house, but Xfinity insists it's a business address despite being a house in a residential neighborhood. Calling them is an exercise in frustration as you surf through endless menus and hold times

Ian The Real G

2019-05

Comcast is just a painfully bad plague that needs new leadership.Thieves tried to send something to collections where I have receipts and audio proof that they said they weren't, that they had received their crumby gear back. Small claims + attorney general complaints, here I come.Edit:Went into the store and threatened to call the police for harassment if they didn't fix it. I got a helpful guy Steve to threaten to punch me in the face for taking his picture. I spoke withSteve, who was a patient hero and is the only reason the reason I'm giving 2/5 and not 1/5+insane resentment. Steve went through all of the obstacles comcast put in his way of helping me, to actually try and help me. The manager tried to run away (pictured person with the blue shirt) and not get involved, but Steve did the best possible job with the documentation I brought in. Even though comcast, a telecommunication company that sells phone service, does not have a phone to use, Steve let me use my cell phone to call the 1800 number and stuck with me on speakerphone working on the issue while we got access to the correct department and resolved the issue. The issue was a concurrent account opened in Seattle with service changes resulting in an end balance due, but upon closing the account in Seattle the Seattle representative said they would wave the end balance because we were such good customers. They didn't waive that balance and this resulted in the ending balance going to collections: after multiple phone calls to comcast saying we didn't need to pay it.We are no longer using comcast and instead are getting reliable 1000Mb up and downstream, a Roku, full access to PBS, and Netflix for only 39/month. Better everything, including a company that actually supports net neutrality.

Courtney Moore

2023-07

Most worthless internet company I’ve ever had. Anytime a storm rolls through our internet goes down, our modem gets fried, and it takes weeks for them to fix it. Not to mention the hurtles you have to go through just to talk to a real person. With the amount of money we pay a month the service is abhorrent.

Mason Ellis

2023-05

Well, I went to the Xfinity store to correct the SSN on the account, and take back two boxes and use the Xfinity Stream app instead to save $10 per month per box. Alex met me at the door and had both things done in five minutes. I left after switching my phone service from AT&T to get more data for less money. Customer service was top-notch.

Vance Kerns

2023-11

Many thanks to Skylar and Kenya at the Xfinity store for their help.Customer service was nothing short of excellent.(The automated phone service still sucks.)

Brody Enstrom

2023-05

I’ve had their services for 3 months. In the 3 months I’ve had their services they have out right tried to steal from me. Take money from my account without permission to do so. Tried to charge me “installation” fees for a camera I installed myself. Tried to charge payments for the same camera I paid for outright. Have tried to charge equipment fees for equipment they sent me un warranted which I promptly returned and have tried to take money out of a complete strangers bank account for payments they want from me. now they have shut off my services and say that I owe them nearly 300 dollars due to their complete and utter negligence. I’ve tried to resolve the situation on multiple occasions and have been told to either come back or that the problem has been solved yet it hasn’t. If I could recommend something it would be that you stay as far away from this company as possible.

Korina Voelz

2023-08

xfinity in general is not a good company. it’s pricing is slightly expensive, but they main problem with them is how horrible their customer service is. just to get to speak to a real person, it takes 100 questions and 30 minutes. and then when you do get to a real person, they’re almost less helpful than the automated system. and none of them do what they promise to do. overall a terrible experience.

Mason H. Greenberg

2023-05

Prices keep changing and when I called to have it fixed, they tell me "that contract no longer exists." How convenient for them.... I was charged with a 50% increase in my bill this past month, and after calling to change my plan they will not refund me the 50% increase. Note, this is after I've had my payment plan reduced to a lower rate and am still receiving the same quality of wifi service. At least have thr courtesy to refund the 50% over charge. TERRIBLE CUSTOMER SERVICE 😑

Matthew Williamson

2023-09

Xfinity is the absolute worst company for cable and Internet service. I needed customer service for my Internet that's been out for almost 2 months. The only phone number to contact Xfinity is an 800 # that sends you to a call center in India. No local contact and can't get anyone to fix the issue. However the people inside the store are very helpful you just can call you have to go there! Btw...Internet still out!!!

Kayla Holman

2023-07

Jayde was awesome! I'm not super tech savvy, and needed my equipment replaced due to the bad storms. Was super quick and easy! Upgraded my internet speed and was able to lower my bill by $30!

Wally

2023-08

We had a neighbor's tree fall across the alley between our houses hitting and knocking down our cable.They sent a technician that said he couldn't do anything until the tree was removed.Well the tree has been removed for two weeks and our cable is still laying in the alley with orange cones blocking people from running over the cable.Just FYI you can't talk to a live person unless you are getting new service or drive to the store in Bloomington.I invite you to try calling the Bloomington store yourself and see.

Marie Moses

2023-11

They don't listen when you're trying to tell them something. They try to double charge you for services that you have paid for already. And you can't talk to a live person

Kelly Bocock

2023-05

They keep marking up my yard with flags and paint without doing any work at all. I called them on the phone and they couldn't tell me or put me in touch with anyone who could tell me about the work being done on the property...

Tracey Shaw

2023-05

Well we are trying to understand why things weren't done to our account when we went in person to get it done. Now we are charged over $200 more for equipment and channels we turned in weeks ago. Charges went up. We have paid $6000 in 3 yrs. For their services that we are still trying to understand.

Beth Pless

2022-05

I visited the store on a Saturday. WRONG thing to do as they were busy as all get out. But, the person who assisted me remained calm, and tried her best, but could not get the phone to detect the SIM card. I left, and after 3 hours on the phone with different people from Xfinity, I finally got someone who was understand me. He said, here is the problem. You sent the phone for repairs with the SIM card. They destroyed it. So when Xfinity put in a new one, they should have deactivated the old one before trying to activate the new one. It appears that was not done so you do need a new SIM card. Please tell them to deactivate the original one, and the one in the pone before putting a new one in and trying to activate.Monday morning I went in, wait was less than 5 minutes, the gentlemen that helped me was amazing! He said he understood what I was saying. He took care of me and the phone was working again (he even called it and then let my phone call his back). I didn't get his name, but if I ever have any issues, I will go back and see him. He treated me with respect and took care of the problem.

Not Important

2024-02

Internet connection constantly drops no matter how many times you restart your router.

Chad Hughes

2022-05

The easiest time I've ever had getting a new phone. Very nice setup has lots of smart devices not just cell phones. Smart locks for your home, security equipment. I walked out with my new phone in about 13 minutes. Highly recommend!!