Staples

Freya Thimsen

2024-04

The staff are polite but this store closes every day at 4pm. Three times I have tried to go in the evening and the store has been closed. Either local management needs to improve or HQ needs to increase wages so they can actually hire. Or just post the accurate hours online and be honest so people don’t waste their time going all the way there.

Bossman Bobber

2024-04

On 4/2 (Tuesday) store was closed at 645pm. They were supposed to be open until 8pm. I needed to return something from Amazon.I returned on 4/3 and a young white male with long black hair and a beard tended to my return. When I complained about the store being closed the previous day he gave a flippant attitude. I told him at a minimum he should show remorse and apologize for the inconvenience but he snapped at me saying “there’s nothing I can do about it”. There was not an ounce of customer service oriented attitude. I understand he was not responsible for the store being closed early yesterday but he should show customer remorse. He only pushed to get my return processed with zero soft skills. What an awful attitude to show to the customer. 😕

marshamcc01

2024-04

I drove all the way over there from 10 mi away, it's the only Staples in Bloomington indiana, today 3/4/24, and there was a sign on the door "Closed, becoz not enuff Staff. So this sucks!! Next time I will go to Office Depot on West 3rd street! Do not come here!!! They are not open!!!😡

Vinetta Eyre

2024-04

I have been trying to return an Amazon package for several days now. It has always been closed due to lack of staff. The Amazon QR code will only accept Staples! When I call the recording says you’re open. Today there were others trying to go there. What is up with that? I read your reviews and you politely say you’re working on it. Please fix this situation!

Sarah Baldwin

2024-04

Not open in the evenings anymore, but haven’t updated their hours online. They just leave a sign on the door that says they are closed due to lack of staff. A real bummer to go there twice now for a (mandatory) Amazon return and not be able to get it done. I recommend calling first before you go here. I hope this place isn’t in a death spiral!

Susan Savastuk

2024-04

As a visual artist I need printing services with high quality, consistent hours and staff that understand my needs.Currently, the Bloomington IN store meets none of my criteria. Your entire staff quit, you have not hired competent staff, store hours are inconsistent day to day and I don't see that corporate executives have a concern that this business is failing. The few staff that are left are frustrated and burned out. Your neglect is an embarrassment.

Judy Owens

2024-04

Sign on the door says they are closed today for lack of employees. So either they're undergoing an armed robbery with bad guys hustling expensive stuff out the back door or they need to take a hard look at their employee retention strategy.On an ordinary (open) day I would have given them a 5/5. Being closed with no alterations of their website, Google hours or phone message is rather rude, though.

Aisha

2023-11

The copy machine/cashiers were nice and easy going. One of the young male copy machine cashiers had a welcoming demeanor. I didn't feel like a burden by asking questions. They helped me locate my items. They had smiles on their faces. I noticed this is the same with all staples stores. There must be something excellent/amazing with the training.

Christine Carver

2024-03

I was directed to go to the desk at the print shop to check out. One employee was busy with another customer so I figured I was "in line." But another employee dropped what he was doing and promptly checked me out. He was very courteous.

Chloe

2024-04

Have tried to go twice this week during open hours but they're closed with no notice of when they will re-open. Sign says "closed due to lack of staff" but at least update your Google hours or have your phone system say you're closed.

Dimitar Nikolov

2024-04

Placed an online print order on a Tuesday and got confirmation it was ready the next day.Went to pick it up on Wednesday around 7pm and there was a "closed due to lack of staff" note.Went back on Thursday around 6pm and they were closed due to lack of staff again.Unreliable.

Tracy C

2024-03

Call before going as they put a sign on door that says “closed due to lack of staff” yet Google maps and their automated phone system will say they are open. Frustrating when you drive from another county to find them closed.

David Jung

2023-07

The Copy Center at the Bloomington Staples Store is competent, professional, and well-managed, unlike the copy center at Office Depot which is a god-awful mess. They fulfilled my poster order exactly the way I needed although there was a communication issue involving their main email address but they had a backup email account for me to use. The staff is knowledgeable about print matters and possess excellent customer service skills, and the store is the best stocked of all of the office supply stores in all of Bloomington. I don't plan to ever go any where else for my office supplies or print jobs unless the store is out of stock on any item.

Tabitha Reeves

2023-05

Terrible service and lack of attention to detail. Do not use this store if you want something printed properly. They printed my save the dates twice and messed them up twice. They didn’t care either how important this was to me at all. I am completely and utterly disappointed in this service. And plan to never return to this store. Walter, the general manager, needs to be taught how to work in customer service. He treated me as though this meant nothing to him and couldn’t even provide me with the correct envelopes. He found random ones and said here you go you can take these. As if he was doing me a favor but the envelopes come with the order. And the gentleman working in the printing is supposedly the supervisor but didn’t take the time to be sure my order looked nice. He tried to tell me the mistake was faint and acted like it wasn’t his fault. They also acted like looking over my order was impossible even though that’s their job.

Dumpster Termite

2023-05

Had a few things I needed printed up for my new business, some banners, some business cards... they printed up some cards off center, but then printed another batch centered and only charged for the one, and really hooked me up with those banners, got them done quick. Shout out to Zane for being flexible, friendly, and easy to work with!

Tammy Huff

2023-08

This is the third time I have bought same day pick up business cards. They are high quality and well printed. And the communication from Staples about my order is so appreciated.

Steve Mascari

2023-08

They accept LCD panels (and other tech trash) for responsible disposal for free. It's a big deal when a corporation steps up to help take care of all the tech trash that is piling up.

Michael Cotey

2023-05

I came in to do a print in a rush. The main color printer was down, which happens, and I didn’t mind because I just wanted to get my print done. The manager it was very patient with me even though it was 10 minutes to closing. He gave me my print for free. He didn’t need to do all that. It was very nice of him.

Professor S

2023-10

Great store--I couldn't manage without it! Kind, knowledgeable associates and excellent merchandise.

Don Burt

2023-11

Janet went out of her way to accommodate an Amazon return of mine that was mislabeled.

여우

2023-11

The employee is so sweet.I got nice posters now.Thank you

Marcia Stogsdill

2023-10

I found friendly, helpful and efficient employees at the Bloomington Staples. I was assisted with an Amazon return and a fax.

Kathy Norris

2019-05

I had previously been satisfied with all printing jobs and the in-store experience. They were able to print small jobs quickly. Last evening around 6:30 I was told it would be an extra $20 to get my order by the next morning (50 sheets on a color printer), because that was considered a rush order. I told her I would take my order to FedEx. The kind, efficient employee there was able to complete my order within 10 minutes while I waited.

Marianne Ackerson

2021-05

Erik in copying and printing did an outstanding job putting very important documents into three different PDFs, assuring me that if they did not show up in my email at home (I don’t have a cell phone) he would redo everything. Excellent, conscientious, and highly professional service! I was able to forward the email with the three PDFs to the Small Business Association in order to receive a much needed loan during this pandemic! Bravo Erik!

Susan Hailey

2019-05

The service in here is amazing and so is the staff's knowledge. I'm always greeted several times and said goodbye too, when leaving. It's something small, but those little bits of basic politeness are impressive to me...(.No customers no business.) I like going into a store where the employees know their stuff and are actually happy people - it makes me want to come back, which I do. Great store!

Kate May

2023-08

Only place I buy new laptops. Great, knowledgeable employees. Very helpful but not intrusive. Great selection of products.

ani iin

2023-05

Best place to take photo passport. Best service. Very friendly. 10/10We were willing to drive 40 minutes because of the service and the quality.

James Fender

2019-05

Wow service! Greeted at the door, bought a chair they carried to the register and offered to carry it out. I forgot my rewards info and they got me fixed up and even reversed the transaction to make sure it got on the rewards card. Everyone was polite and helpful, especially Michael.

KMC Bloomington Resident Teacher

2023-09

The printing department at the E. Third location in Bloomington is stellar! Professional, yet friendly. Job is on time and printed with care.

Alejandra Garcia

2022-05

I went today, to change a Chair for my desk, we didn’t had the ticket with us, and LORA!! Help us out, So thankful for her help, and very impressed by her outstanding humor , it definitely makes you to go visit the store again!!