Walgreens

Sabrina Maria Walters

2024-01

I give Adelcia 20 stars for her kindness, helpfulness and compassion. There is however one pharmacy tech, who never gives her name, who is the most unhelpful and rude pharmacy person I've ever encountered. These people are here to help us and not act like we're bothering them when we call for our prescriptions. I give that tech 0 stars. She shouldn't be working there.

America Morris

2023-09

I went in to get a passport photo for my 3 year old and she was not cooperating. The staff went out of their way to help me out and made both of us feel comfortable. They were so patient and kind to us! I’m a first time mom so I had no idea what to do in this situation. I was just so impressed with their care. Thank you so much for helping me out!

Amanda Sheridan

2023-05

I am so thankful for the staff at Walgreens. After my husband and I could not find a receipt to get over 200 dollars back from insurance on a prescription, the pharmacist offered to help us find a copy of our receipt. After a little digging, our original turned up (right where we left it of course) but it is so kind of them to try to prevent a $200 argument. As well, the store owner let me bring my pup in briefly when we had to wait a significant amount of time in the car on a prescription during a heat wave. Thank you guys so much for all you do.

Linda Taylor

2022-05

Pharmacist and technicians are always friendly not.matter how incredibly busy they are. Please be patient. The staff is working very hard and are.great at multitasking while answering questions. Please remember now the staff does vaccinations tooAlways a welcome by name and.friendly smiles!!! Great pharmacy!

Larry Anderson

2022-05

My rating has nothing to do with the staff. The pharmacies are understaffed, overworked, and have to consistently deal with inventory issues and what appears to be poor regional and corporate management. I’ve spent more than 45 minutes on hold only to lose the connection. Lines in the store are rediculous and God help you if you get in the drive through line with less than 30 minutes to an hour before close because you’ll end up driving home without your meds. I’ve been a customer there for over 20 years. This may sound crazy but facts are facts. In the past two years alone between my insurance and my co-pay I’ve spent over $47,000 in prescriptions, not including meds for my wife and kids. That’s over $900,000 over the past 20 years. That nothing to shake a stick at for goodness sake.Another interesting note; take a look at the stock price. The price has gone from over $85 down to $47 a share. The attached pic shows a partial report of my meds. I’ve also included two excerpts from news agencies. The only way to bring about significant positive change is for customers to speak with their dollars. In the mean time I’ve taken my business elsewhere even though I have to drive further. If you live in the Bedford / Bloomington area, I suggest the CVS on 3rd street in Bloomington. It’s a 24 hour drive-through pharmacy. I haven’t had issues with getting through on the phone or getting my meds. My prediction…if they can’t get it together look for Walmart to buy them out. Walmart doesn’t have the current brick and mortar to serve neighborhood pharmacy business and they have a better inventory management and distribution capability. If you own Walgreens stock you might think about selling short.Finally, I feel bad for the staff at Bedford Walgreens and understand why the store can’t keep staff.Excerpt from NBC News: The latest worker shortage may affect your health: Pharmacies don't have enough staff to keep up with prescriptions. Pushed to the breaking point, pharmacy technicians are quitting in waves and stores are struggling to hire, leading to shorter hours, delayed prescriptions and risky mistakes.Dec 30, 2021.Excerpt from Business News Insider: Walgreens pharmacies are closing early around the country due to staff shortages. Some Walgreens locations have shortened hours because they lack staff. Pharmacists say they're being asked to work longer hours and do more. Walgreens raised pay and added bonuses for new workers.Nov 12, 2021

Marilee Arnold

2022-05

I called the pharmacy and was on hold for 15 minutes, the phone rang 30 times with no answer, then disconnected.Called back, on hold for 18 minutes and same result. The phone rings 30 times and automatically disconnects, clearly no one plans to answer the phone. I've had such good experiences with my Walgreens in Lebanon but the inability to reach a pharmacist when I need help is going to send me to another pharmacy. No point in calling a business who has no interest in helping the customer.

Bill Reed

2023-05

They let our $700 dollar medical test sit out on the counter for a week before shipping it. A bright white box that with words like "medical test", "live blood", "overnight" and "urgent" printed on it. Their reason? Well hum....the computers haven't worked.... and hum we haven't been able to sell any prescriptions either. Really? Lies. Just say you don't care.

Saige Alexis

2020-05

The convenience store staff have always been friendly, the pharmacy staff have been hit and miss. The prices for groceries are so much higher than other stores in the area that they aren’t worth purchasing. The pharmacy has some of the longest wait times I’ve ever experienced. If it wasn’t for my insurance not being usable at CVS and Jay C’s pharmacy not having some of my medications, I most likely wouldn’t use this pharmacy.

Vallerie Nikirk

2020-05

I do not share a review unless I have had below par service. I sat at the drive up window last week for 15 minutes. No one even came to the window to say thank you for waiting. Three cars behind me. Today, my daughter went to pick up my meds, which I had gotten 2 calls saying my order was ready for pick up. Guess what? If you come back in 29 minutes we will have them ready??!! Si she did. She sat at the window for 15 minute . No one came to the window to even acknowledge she was there, again. She left. The service was always timely before the last few weeks what the heck happened?

Kara Brooking

2020-05

I'm extremely discussed with the customer service at this Walgreens. My daughter has a double ear infection and they were out of her prescription (which is understandable). However, they sent us over to Wal-Mart, saying that they would send the prescription over. We waited the amount of time Walgreens suggested but the prescription hadn't even been sent over, so Wal-Mart decided to call them. It took 30 min on hold to get in touch with someone. In total, we waited 90 min!!!!

Lisa K. Duncan

2018-05

I love my Walgreens Pharmacy and Store! The auto refill is nice to have and earning points for purchases is a bonus! They always have such awesome deals and products. Coming here is a stress reliever. Thank you to everyone who helps take part in my health. 😉

shanea hardwick

2020-05

The pharmacy is terrible. I called 30 min ahead for a prescription that I needed to start taking asap. Called and told them I'd be there in 30 min. She said it wouldnt be a problem. When I pull up they said theres nothing in the system for me and then came back saying it will be 15 min because they havent started it yet. I know the woman was the one I talked to on the phone because her voice is very distinct yet she acted like she didnt know what i was talking about. Last time i was in here. They were calling people's exact medications across a full waiting room and they're just extremely disrespectful everytime. If you've ever been here, you know what I'm talking about. I just hate that this is considered the "better" pharmacy. And the first time I was there, I was talking to the woman behind the counter and she stopped midway to help someone else because she said "They're loyal customers and you treat the loyal ones better." UPDATE: I came back 25 minutes later because it still wasn't ready and they told me that they dont actually have the medication. So now 15 more minutes has passed and I'm still sitting at the window waiting for them to tell me where they've sent the prescription to.

James Hammonds

2019-05

A recovering addict : The people at the pharmacy is rude and are disrespectful to people who are trying to better there lives by getting on medication to recover and try and make life better. I don't care what it takes for you to become a useful and functioning member of society. It should be welcomed and it's not easy to do. You should have some respect for the people that are trying to do better. I have been in recovery for 3yrs and I have held a job for 3 yrs. I haven't committed a crime in 3 yrs. I am a better person because of suboxone. I do not appriciate being treated that way and will never fill my medication here again. It cost me 560+ dollars a month to fill. Thank you for showing how you feel about recovering addicts. You will never get another dollar from me ever again or anyone I can tell to stay away from Walgreens.Thank you,A proud recovering addict.James Hammonds

C M (Carlie)

2022-05

I was on hold for 25 minutes just for them to hang up the phone on me, I immediately called them back and had to to wait behind 2 more people. How rude and lazy are your staff? I was hung up on after 25 minutes of waiting! Hung up on. Extremely rude. I just wanted to let you know that Ive been in line since 430 and its 515 now, i was supposed to have a covid test at 445

Matt Toliver (Tolipop)

2020-05

A older woman named Adelcia helped me with an amoxicillin prescription. She was extremely short , rude and inconsiderate. She obviously didn’t care one bit about my son or Walgreens in general. The word I would use to describe her is smug. FIRE HER! From what I gathered it would only help the place and situations therein

Stephen Grider

2022-05

On the phone for over an hour and a half trying to talk to a pharmacist and never did. It would improve services if someone would answer the phone instead of hearing the same old thing about they're on the phone with another person.

Ruth Howard

2018-05

I made a purchase at a Greenwood Walgreens that I was in the fence about.Today I exchanged it for the other item with no problems.I was so pleased with their curtious service, & selection of merchandise.Will be shopping here more often.What a wasn't experience.

VR

2023-05

Pharmacy Service is probably the worst service I ever experienced. I waited an hour in the lobby waiting on a prescription. Slow service and staff customer service is inconsistent.

Carol Novak

2022-05

I have been waitingA weekFor my refillsI'm told they'll be ready at 11 the next dayBut they're still not readyWhen you call they say there are three people ahead of youThat I've been on the phone4/40 minutesFor 4 daysNobody answersToday I waited for an hour and 15 minutesGot down to two people ahead of meAnd they hung upLines at the drive-thru are packedIn the inside waiting is the same

Kelly Bocock

2023-05

They were a life saver when CVS closed early. Thank you so much for the kind help when I really needed it.

FayLynn himes

2018-05

I would give it zero stars if that was an option. I drove 30 miles one way with my newborn and tried to price match an item from their online website and they wouldn’t let me. Cashier was rude and wouldn’t explain to me why I couldn’t price match from their own website.

Jordan Lewis

2022-05

Waited on hold over an hour to talk to a pharmacist. someone kept picking up saying please hold and then put me on hold again called the front desk and they also put me on hold and said they couldn’t help me

Lacie Bowers

2022-05

It’s a fed ex drop off but they don’t let you use tape???? I drive 30 minutes to drop it off assuming they had tape. Ups let’s me use tape. Just wow.

Mariah Cormican

2019-05

Very kind and friendly staff! :) had to pick up prescription and don’t normally use this pharmacy but they were very quick!

Terry Bultman

2023-05

They extended hours and days to pickup prescriptions. Thank you from Terry Bultman

Heather Canfield

2023-05

I will shop at walgreens but stopped filling my prescriptions there because they were so slow.

2007reborn

2019-05

I called the store and spoke with an associate name Summer and she was so sweet and very helpful thank you walgreens for hiring great people

jason carlile

2019-05

It's got a lot to choose from but it's pricey and don't waste your time with photo machine it's absolutely worthless. But their pharmacy is in good shape.

Larry York

2020-05

I have been shopping here for years And the costumer service is excellent. Always kind and friendly.

jason milka aquaman

2021-05

Always helpful 100% + great pharmacy💊 help👨‍🔬👩‍🔬.