The Home Depot

Nikhil Kain

2024-04

To all yorkville and neighborhood, these guys are really impressive. Alexandra and Anthony who work there were really helpful and dedicated people who look forward to help customers genuinely and out of the box. Alexandra knows everything about the section she works. I was looking for bathroom fittings today but she was willingly helping me make the right decision. After my purchase Anthony helped me loading that heavy stuff in the car. They really made me feel like a friend and every time I go there I feel confident that this store has it all what it takes to find the right product. Great guys, I will look forward to see you soon

Calvin Avilez

2024-04

Absolutely horrible! Lady at self checkout had the worst attitude ever giving dirty looks at me, rolling her eyes. Was doing 2 separate transactions one paying cash for flowers and another for bricks. Payed my flowers and she just hovers over me and gives me the dirtiest look ever and acts like I’m stealing. Stated I was doing 2 transactions. Absolutely uncomfortable and that lady sucks at her job. Hated this experience today. Never had an issue at this store as the employees are really nice but that lady really just doesn’t deserve to work there. How does Home Depot even allow people like that to work there? Safe to say I don’t EVER want to return to this location.

Debbie Curry

2024-04

We purchased several appliances at the Home Depot, Yorkville, Illinois store. Everything went well until they were delivered. The delivering drivers must have put our new washer and dryer in a grassy, muddy area because a clump of grass and mud was found in one of the legs by our plumber, AFTER it was installed by the Home Depot delivery service. Who knows how many of our other appliances (refrigerator, stove, dishwasher) was exposed to this as well. I called Home Depot but they won't do anything about it, they will not stand by the quality of their delivery service.We now need to figure out how to clean that area since the items are installed. We have new flooring so we want to ensure there is no damage. We decided we won't purchase from Home Depot again. We want to rely on quality products and SERVICE. Apparently, Home Depot doesn't take ownership of their poor delivery service.

Brittney Anooshah

2024-04

I will never get any installation from Home Depot ever again. I recently had a patio door installed and it’s been a horrible experience. The handle for the patio door has paint chipped off and the screen has a big rip in it. My husband went up to the store and they requested for us to submit the photos by email and said they would get back with us. We submitted by email, and never heard back, even after following up numerous times. Once Home Depot has their money it seems like they could care less about fixing any issues with their products.

Nathaniel Perez

2024-01

I went in today with a couple issue regarding a transaction was very frustrated before arriving to the store and at the end left the most satisfied customer ever. Natalie and Aaliyah were the most helpful most professional understanding girls I have ever met in customer service I would give them a 10/10 if it would let me most definitely will be coming back

GIS ILL

2024-04

Ms. Natalie just helped me with an extremely important phone order, Prodesk was closed. Yorkville Home Depot always provides great customer service.

FRAMERvet91

2024-01

Only go If absolutely necessary, curbside is terrible long wait and mess up order. Also if they try to get you to do their scam with rainsoft I highly recommend avoiding it 1,500 for an at point reverse osmosis, and when the company was installing it I asked for the proper faucet and they told me I could go buy it, wasn't until my wife complained that he installed the proper faucet, and tbh the other home depots around are not much better.

Gumblbaum Gorgsum

2024-04

Workers are very friendly. Customer service workers at self checkout are very persistent with pushing the store's personal credit card. It gets annoying after a while of coming to this place for my job.

Trevor Kinley

2023-05

I’d give it zero stars if I can. I ordered a special order door for my house. I spent over $4000 on it. When it arrived at my house, my son and my wife needed to help the delivery guy take it off the truck and place it in my garage until my installer can install it. When my installer and I unwrapped it to install it after taking my old door out, we noticed a dent on the door itself and not on the sidelights or the transit on top. I contacted Home Depot right away and let them know. I didn’t hear back from them for a month and only after reaching back out again is when they told me they had to contact the manufacturer. It’s been three months and I decided to contact Home Depot again to see what was going on. They told me it was going to be an other $809 to replace the door. I wrote back just now but I’m extremely unhappy with this Home Depot and the customer service.On top of that the door had visible gaps leading to outside. My contractor had to use special caulk to fill the areas where the transit and sides met the door frame itself.Update: now they want to charge $1000 for a replacement door and then credit back $350. I complained enough he offered $400 off the door. I spent over $4000 on a door that came dented and they want to charge me more. I will never go to Any Home Depot again. Menards and Lowe’s are my places to go. Menards has better quality stuff anyways and lumber that’s not warped.I’m not fixing my door through Home Depot.

R Top

2023-11

Arthur in appliances is awesome. I ordered a dishwasher online, upon installation I noticed the LED display wasn't working properly, then 20 minutes into the first run, the dishwasher made a loud grinding noise and turned off, beeping with error codes (which I couldn't even read because the display was broken...). Went to the store, spoke to Arthur, he made some calls to the manufacturer on my behalf and 3 days later I had a new dishwasher delivered again. New dishwasher works fine! I thought this was going to be a nightmare but Arthur took care of everything. Thank you Arthur!

Cary Rydberg

2024-02

Just bought a wet , dry vac there. It had been used. They just retaped it and sold it as new. If this is store policy here management should be fired. I will be calling corporate in the morning and will never purchase anything here again.

Larry Alton

2023-09

It's my favorite place ever. DIY is what I love to do, and I can not go into Home Depot without buying some type of tool, etc. It's like a kid in a candy store. They have great financing options for large purchases, an example of 24 months with no interest financing. I highly recommend Home Depot!

David Weekly

2024-04

The Yorkville HD is my go to, alway's a pleasure shopping here. Plenty employee's to help you out !!!

Charen Guerrero

2023-12

The people in the appliances department are so nice and helpful. They really helped with my appliance bundle. I highly recommend them.

Eric Vetter

2024-04

Extremely rude and unprofessional. Employee chased me out of the store screaming because he forgot to take info from me. Missing an item from my order, no clue as to where it is or what happened.

john karales

2022-05

I was shopping for lighting for new dresser here because of show room display. Lots of good vibes and service from friendly associates. I didn't make a choice today so I walked the aisles checking other offerings.

Becca Baker

2024-04

Friendly workers everytime I'm there! Shoutout to Ean in the lumber area

Maureen Morin

2023-09

Keri in the appliance department is awesome! If you need someone who is going to listen and guide you into what fits your needs, she is the one to ask for. Even if something goes wrong she is there for you to resolve it. Thanks Keri for the second time!😊

cameron bowne

2024-04

One of the worst HR departments I’ve ever dealt with. Thanks for the help!

Michelle Iskowitz

2023-12

Sal in Customer Service was very helpful, knowledgable and provided wonderful customer service.He has a great attitude.

Sviteknology Music

2024-01

Home Depot is a great place for all your building needs.

أبو حذيفة بن محمد

2023-12

Full size store.Nice and clean.Friendly staff

Nancy Vazquez

2023-05

If I could give no stars I would! I went in to order materials for a job, it was scheduled to be delivered by a certain day. The customer service rep that assisted me entered the wrong date i didn’t notice at the moment as they assured me the date I requested. I immediately went in and told them to fix it as i needed my material delivered per my agreement. They said they couldn’t do anything about and “too bad” i couldn’t believe it, they didn’t even Apologize or try to correct their mistake. I spent thousands of dollars on this order for terribbbllleee service.

Anastasia Zoldak

2023-07

A clean and well stocked hardware store. I’ve purchased plants from them that remain healthy and vibrant even after I care for them (I don’t have a green thumb)

Cathy Abraham

2022-05

Troy was a wonderful help when it came to looking for door casings. He called another store and got them to save them for me after doing a diligent search through the store and some clearance items to see if we could find what I needed. Extremely friendly and knowledgeable.

Isabel Garcia

2022-05

I always go to this Home Depot and never have I encountered anything significant to post a review about, is just your average Home Depot.Today however, a nice lady at customer service (I think her name was Danny), was trying to help me with my credit card application, she had some questions and asked the lady at the cashier next to her (Trisha).This cashier named Trisha was being very rude and disrespectful to both ladies at customer service. She was making me feel uncomfortable and I felt really bad that these ladies had to take on such a bad attitude from Trisha, she kept on making remarks in front of customers and overall she was pretty much bothered that the ladies would ask her questions. She also argued and complained about Danny not knowing how to pull up an application, as if she was trying to embarrass her or belittle her. The other lady in customer service stepped in and helped Danny.I hope that Trisha can be trained accordingly and that they can solve this issue and provide their employees with a healthy and respectful work environment.

Tom “LUMBO”

2023-05

I had a small project that I needed help with & Travis (Lumber) went above & beyond to make it a great experience!At checkout, Jared was very courteous & helpful!

Bruce Livingston

2023-05

Aisles were clogged with obstacles to extent that it made access difficult. Otherwise good service, good selection and good prices. But I will not make any further purchases until they make room in the aisles.

Hololive Noble Knight

2022-05

Pretty organized HD. Staff was friendly and ready to help as soon as I walked in. Only came to get water softener salt which is always at the entrance at every HD I've been to. Self checkout is simple and easy to use. Good stuff

Kimberly Zentmyer

2023-05

My last visit there was made unbelievably awesome by the paint department employee, that I unfortunately forgot to get his name.He showed me several alternatives to my paintspraying issue and offered up some awesome advice with some great tips