CVS

Kaitlin Towner

2023-12

I got to waste 50 minutes here today because they couldn't process my insurance for a vaccine (despite Walgreens not having a problem a couple weeks ago, and my insurance telling me everything is in order). And in that time, I overheard how the pharmacist treats many of the customers and refuses to apologize for any mistakes on their part. You definitely get the vibe that he couldn't care less about people. The last time I was here was a year ago for a vaccine, and that old pharmacist was so sweet that I specifically chose this one again - now I'll never be back.

Morgan Rue

2024-01

Do NOT make an appointment at this CVS for a Covid test. I arrived promptly and followed all instructions. I was then told after 10 minutes of waiting for them "to get the test ready" that my insurance doesn't cover Covid tests at CVS. I have Aetna insurance. Whatever, I authorized the $70 payment on my card during the appointment scheduling process if insurance coverage didn't go through for some reason. They then rudely told me that "they don't accept cash for those, you'll have to go somewhere else." I tried to explain I had authorized payment and it said it would be charged after the service was rendered if insurance didn't cover it and asked them to administer the test and I'd just pay for it. They refused, again telling me that payment didn't go through and to go somewhere else.So I did, I went to a different cvs pharmacy, and guess what? The test WAS covered by my Aetna insurance and I didn't pay a cent. Don't waste your time with the rude pharmacist and unhelpful techs here at this CVS. They will needlessly waste your time.

Peter Penzes

2023-11

I've been filling prescriptions ar this store for the past 10 years. Over the past few years, service has become absoultely terrible. Staff are rude, condescending, and unhelpful. I've been having repeated problems with refilling some prescriptions, where the company (CVS) switches the manufacturer on generics, and the new refill just doesn't work. On a few occasions, it took me multiple exchanges between my doctor and the pharmacy staff, that took several weeks, to refill some of these ineffcetive generics. However, today staff was very rude and disrespectful in addressing one of these situations. After arguing with me for 15 min, they kicked me out of the store because of "lunch break", although they wasted all this time arguing. Apparently, the store does not have a manager, so it's all these semiqualified people rotating from other locations, running the store as they please.I am moving all my prescriptions (more than 10) to Wallgreens, and never coming back to CVS. A person in the line before me said the same thing.Good lob CVS, add a fews more tousand dollars to your mounting losses!!

Rosalynn Ross

2024-02

The employees at this particular CVS always make me feel welcomed and always willing to help. It has the best customer service and employees.

M P

2024-02

Called to ask them to hold an item for me. Drove almost an hour and when I get there they were holding the wrong item for me and the item I wanted was gone. Saw another item behind the register but they said they were holding it for someone else:/

M Kornilov

2023-08

Stopped by several times on daily walks to get some water and to use their bathroom. The bathroom is a complete disgrace: extremely dirty, no soap (for three consecutive weeks!), bathroom tissue all over the floor.. Not to mention that it is a health store and pharmacy...

alyssa Rose

2023-05

A+ in customer service. My son had double eye infection. My goto cvs sent me to 1515 Sheridan in wilmette for a prescription. I was arriving close to closing time. I called to see if they could stay open for me. They were happy to accommodate. Thank you for helping my son on his 5th birthday feel better! Grateful for your time. Thanks, Frazzled mom

Drew Patton

2023-10

The staff does their best to deal with a very needy and difficult customer base (Karens/Kevins). I've never had a problem here. Good job!

Mike T

2019-05

Pharmacy staff are professional, courteous and fast. This is a busy pharmacy so using the CVS app for refills and notifications greatly expedites prescriptions. The drive through window is excellent on bad weather days.

Jeremy John

2021-05

Rude rude rude!They are useless, the store floors look like someone has been sick.Tons of products on trolleys, been sitting there for days.The woman who served me, was utterly rude and should not be working in front of customers.This whole Plaza De Largo needs closing and a total face lift.Off to Walgreens on Green Bay! Much nicer!

Johnny Kelly

2023-05

Nice selection and excellent Pharmacy staff. I live in Skokie and I drive the extra 15 minutes to go there instead of Dempster (which is now closed) or Main.

Lisa Lei

2021-05

This store closes at 10pm. CVS corporate sucks. They don’t update their hours accurately. When I get to the store I was told the store closes in 1 minute. I had called CVS before I went and the automatic response says store closes at midnight. What’s your problem, corporate CVS?

Luke Stewart

2021-05

This store sucks had my worst experience ever!! With a Covid test that is unbearable and and made no sense once so ever. They have made both my nostrils bleed because of how far you have to shove the stick up your nose.

Alek M

2019-05

Great service, friendly staff always saying hello when I arrive and offering help. The best service I’ve seen from any pharmacy! Keep up the great work folks.

Elizabeth Kurian

2016-05

They have very poor customer service. 3 different times they did not notify me that my prescriptions were delayed. Common curtesy is not practiced here. Please save yourself the lack of professionalism.

Will Henry

2021-05

It was a very good experience. There is a wide variety of things to buy there. The cashier was very kind to me.

Emily Thiersch

2018-05

Good customer service, always easy to get prescriptions filled.

Satya S

2019-05

I had to pick up some Pharmacy, the folks at the Pharmacy were super nice.

Tom

2020-05

Excellent staff - always friendly and efficient! Knowledgeable and great customer service.

Nicola Bianchi

2023-09

Wrong posted hours for pharmacy.

anne williams

2019-05

Pharmacist and staff go above and beyond to assist you.