Suburban Surgical Co., Inc.

D.Carter

2022-05

Absolutely the worst company in the veterinary supply field. We ordered two electric lift tables from them about a year apart. First one has been good so far. When we ordered the second one, it was supposed to be exactly like the first one and it was not. It has made a horrible sound almost since day one that we have had it. Made sure everything was level and firmly bolted to the wall and still the noise. They sent us a new motor as thought that was the problem. Before I could install it, the table wrapped their stupid coiled electrical cord around the drive shaft and almost electrocuted out doctor and a patient. Company will not honor their own warranty or even answer the phone. Seems they don't care about anyone once they have your money. Stay away from this bunch of crooks. I only wish negative star ratings were possible.....

Adam Newton

2020-05

Stay away from this business. Negative stars would have made more sense. Customer service is AWFUL!! The lady at customer service hung the phone up on me. She was not knowledgeable on her own products. Was very rude and unwilling to help. There’s 2 sides to every story but there’s no excuse to treat a customer with complete disrespect the way I was treated for 3 days of phone calls. I called distributor reps to ask for help and was told by all of them that they hear bad things about this place ALL the time. How can this place still be in business? I usually do not leave reviews but this place is not where we will ever do business again. Listen to the reviews, the bad ones are true!

Kathy Berge

2017-05

We ordered Kitty Condos from Suburban Surgical November, 2016. As of today March 17, 2017 the condos have not been delivered. We have made multiple phone calls, left voice messages, emailed to the sales person. He finally responded and advised us to contact customer service. Again, emails and phone calls not returned. Finally, we spoke to a customer service person who says, not their problem, the sales rep should be providing information regarding ship date. We had paid a fair sum of money in advance for the condos, when asked if a credit or refund would be offered due to the late ship and lack of communication, no definite answer was provided. The sales rep advised he would relay our concerns and request for compensation to the business owner. Our last communication was March 3, 2017. No feedback or condos have been received. We would not refer others to this company.

rover73

2018-05

RUN! If I could give this company negative stars I would. The sales rep was in constant contact with us up until the very day that we placed the order. They required full payment upfront. After receiving a large payment, all communication had come to a complete stop. NOTHING! It has been months of trying to get a delivery date from this sham of a company. Leaving emails, phone messages, and calls to "upper management" requesting shipping updates have had zero effect on our situation.Seriously, the most unprofessional people I have worked with. How do they stay in business? RUN from this company!

Benjamin Pasulka

2022-05

Customer service is good, quality is subpar though. Bought a $3k table and the hydraulic pump broke in less than two years. They don’t warranty past 1 year, wouldn’t sell me the individual part, so i have to buy a whole new pump, which costs $400. Not buying through them again.

Brooklyn's Finest Animal Clinic

2017-05

Late delivery, Torn open Finger... "Not Their Problem":We are a small veterinary clinic who ordered cages from them. I finally called them to see when the cages were coming and they told me to call freight company. Freight company said wed then they called me back to say Thursday. They delivered the cages but did not bring them in (which I paid extra for). We had to unpack and bring in ourselves. My employee cut her finger (deeply) on one of the cages, since we had them scattered everywhere. There was no warning of sharp edges. When I called to complain while all this is going on (which it is nearly impossible to reach customer service), I was told it was not their problem. They are not a shipping company and cannot give me a delivery estimate or date??!!!!!! They did say they will refund my money for the service to bring the cages inside which was not done.

JD Messineo

2019-05

Horrible customer service! They won't listen to you and won't tell you if they have parts. There is only one customer service rep. She acts like she is on a power trip. you can not talk to anyone else that works there besides her. She wont even let you talk to upper management even though they are standing right next to her. I called and talked to her multiple times during the same day and each time I talked to her she had no idea who I was or what I needed. NOT PROFESSIONAL AT ALL. We now have a $4,000 boat anchor.

Cathy Hartley

2021-05

Dennis was my salesman. He went above and beyond to make me satisfied. He delivered my cages and unloaded them into my garage. We lost a pin for a door. He drove over one and didn’t charge me. I give them five stars!!

DeLynn Gordzelik

2018-05

If I could give 0 stars, I would. This was the worst experience of our entire building project. We were encouraged to order the product early because they were slow, then told they would hold the equipement until our convenience. Of course, once built they were too busy to keep it and delivered it by truck 3 months earlier than we needed. The truck showed up at 3:00 pm and I was told I had to open every box and go through everything personally to make sure it was right BEFORE THE TRUCK LEFT. This was physically impossible. It was $100,000 worth of equipment. Stainless Steel Kennels, exam tables, Treatment Island and all of the parts to assemble everything. Not to mention where do you store an entire semi-truck load of equipment before your new building is ready for it. This means opening boxes and unloading everything to a storage facility, then loading and moving all said open boxes to our new facility when we are ready. THE COMPANY DOES NOT CARE about your problems. Things only got worse when we had the crew come assemble everything. Brackets were sent incorrectly, not the right number, not the right part. I had to borrow a drill press to do holes in the equipment so that the rivets would even go in the walls. The brackets were not the correct brackets to use with the resting benches. When contacted they snail mailed the parts and they actually arrived after the assembly was complete. I had to manufacture my own parts (of course couldn't do stainless) so now some of the brackets are rusting. The sides are coming out where the rivets have corroded. I installed all of this equipment in March. Not even 6 months old. I am still mad enough to post this review one year later. NEVER....NEVER....NEVER... use Surburban Surgical. Even on follow up phone calls (made by me) they could not care less about my problems.

Mark Bremer

2022-05

Bought a 5000$ lift table 10 years ago. Scale never worked right, nuts and bolts always falling off, then finally quit working altogether. Called for help. They don't service it anymore, too old, don't carry parts anymore. Now a huge paper weight. Going to build more hospital, will never buy from them again.

Kevin Bloss

2018-05

Horrible!!! Customer service reps are complete idiots. Sales rep Tim has no idea what he is doing. First he ordered me the wrong base and customer service lady was to dumb to figure out how to get me correct one. Then he sent me the wrong crate doors and 2 weeks later they still haven't figured out how to solve the problem. Morons!

Steve Jones

2019-05

Listen to the reviews and find another company. Had a couple complaints and they laughed and told me to talk to customer service. I thought the rep is customer service but apparently they just take the order and collect the money. After that you become just a number and they don't care anymore. They know nothing about what they sell and make no effort to follow through. You must prepay by check or get penalized for using credit care even for a $50 item. Sign their ridicules contract that makes them liable for nothing they do wrong and send instructions that are incomplete. Use a credit card if you buy so you can at least charge it back when the phone goes silent during setup.

Melinda Lockhart

2021-05

I sent photos of the part I needed. PHOTOS of a tightening knob we needed. I got a completely different item in the mail. I emailed back and the lady didn't know what I meant by a female or male. Female is inny, male is outy and the pictures sent originally were very clear. She refused to help any further, called my office and threw a hissy fit that I got what I asked for which is not true and I made it clear under no uncertain terms that I'd be taking my business elsewhere because it is one thing to not know your job, products, or how to look at a photo with your eyeballs and a completely different thing to call my office with an attitude. You ma'am are the person who doesn't know your job. Don't bother with these people, they will screw your order up and refuse a refund all the while admitting they don't know up from down. Ridiculous.

Allen Stanczak

2022-05

Stay far away from this Company.. Their customer service and terrible and even more importantly the welds fail on their kennel cage bars. 3 failures in the first month. Ive spent 50K from this company and they could care less.

Maulmach Technology

2020-05

First dealt with this company over 30 years ago and nothing has changed. It is a family-owned business and they only put enough effort into the business to provide family members with income and company cars. Never seemed to care much about customers or employees.

Oak Forest Animal Clinic

2019-05

Great customer service and quick turn around time on replacement cage doors. Mike was extremely helpful. We will definitely use them again in the future.

Allison Hernandez

2022-05

Wish I could put a zero. The manager jake is racist and doesn't have a problem being rude. When I asked the owners why they hire such d disrespectful people he shrugged. Never again.

John DiFronzo

2020-05

Place is absolutely horrendous. The quality of the products are terrible, some of my order was already rusting and the welds were breaking. I went in for a tour and the manager, I think Jake, seemed completely drunk and very rude. Never having anything to do with this place again.

Sarah Michaels

2021-05

Thank you for your reliable and quick response. I will definitely refer this company to my friends in the business. Quality made product at a fair price. Knowledge and friendly staff. Thanks for all your help.

Marilyn Brink

2021-05

This sales rep Dennis has been harassing me. Will not stop. I'm considering calling the police! I would never buy anything from this company!

Ravi Pasumarthi

2019-05

Please rethink before you order anything from this company. Horrible service. They will say one thing and will do other. Please explore other options. Don't believe what they say. Stay away from this company.

Phillip Rose

2019-05

Best place to work at that I'm currently at! Love my job.