PetSmart

Fifi Hunt

2024-04

The store assistant refused to sell me 2 comet gold fish. She said our tank wasn’t big enough according to their policy. That’s interesting because their own tank is overcrowded and had some half-dead ones in it. I left but went back and told her that I can put them in my sister’s tank which was much bigger. She still refused to sell it to me because I didn’t know the exact measurements. So I raised my voice and said I’d refuse to leave the store until they sell me fish. She called the police and I explained it to them when they came. They just said they would suggest taking my business elsewhere. I’m going to file a complaint with their corporate office. That’s not the way to treat people.

Mike A

2024-04

I take my dog to be groomed, and he can be difficult to work with as a picky, sensitive, old dog. They try their best, and if they're not able to fulfill some service the first time, they can have you come back to finish it up! They're great at respecting a dog's boundaries. I highly recommend these groomers!

Dave Mordis

2024-04

Celia is the best! She always has a smile and greets my dog, as if it were her own when we come in there to buy some dog foodTruly an asset to the Petsmart family

Mishoo

2024-04

The store employee ( the girl with tattoos all over her chest) who doesn't respect people, did not just ignore me but refused to sell me fish. First, she asked me how big my tank was and I told her that I needed two fish for two families who didn't have any fish I told her each fish goes into a different tank she said those family had to be in the store so she could sell the fish to them!!!!! Then I said ok fine at least I want to buy a fish for myself and she said: you're changing your words now you said for two families! She accused me of lying and mistreated me. I could go back and forth with her and make a big deal but it was not worth it. I took my business to Petco and got 3 goldfish without being disrespected.

JD Gallegos

2023-12

We used their grooming services for my dogs shedding and afterwards he looks great. No extra fur on the couches and everywhere else. The groomers are professional and friendly so your pet will be in good care. They also have a big selection of dog, cat, fish and other various pet supplies. They also have specials and rewards and on this visit I was able to use $7 in rewards towards the grooming cost. If you are looking for pet supplies and services, this is great option.

Taylor Scott

2023-09

Christina P. is THE BEST!! So sweet and amazing with my girl Maggie. Highly recommend!

Yvette Coronado

2024-01

Love this location! Staff is very friendly and they are always well stocked on everything. Store always looks clean and organized.

Ashley Nicole

2023-06

I recently took back "residential custody" of my beloved 11 year old cat Timid "Timmy" Toes from my ex-husband who wasn't taking every good care of him. He was buying the cheapest cat food possible, and Timmy would always vomit every day and all over the house. So I wanted to get real healthy wet and dry food for him. The gentleman working helped me out so much. I believe his name was Ed. He asked me more questions than the veterinarian about Timmy's health, habits, etc!! He spent at least 20 minutes with me, and we picked out Pro Plan Complete Essentials for Timid. Timmy hasn't even vomited once since I bought it 3 weeks ago, and he absolutely loves the wet food so much! I will always go to this PetSmart from now on. The price of the wet food is almost $1 cheaper per can than Petco too!

Hemanshu Bahl

2023-10

Had a great shopping experience today at PetSmart. Everyone is always so friendly whenever I come in and they greet you especially today when I walked in this guy Ravi was super friendly and courteous and was trying to help another customer and asked if wouldn’t mind waiting. He was just so polite. I highly recommend this store as I e been coming for years but didn’t think to write a review until today when I was like wow man this guy was super friendly folded up my receipt and handed to me and asked if I wanted a bag for this one item which I was like I’m good. Thank you. People really can help me hurt a business and Ravi and the others I’ve met definitely elevate PetSmart Wheaton location!

Joy Rosario

2024-02

The best place in town to feed reptiles. Mine will only eat active foods, and they have the healthiest options!

loredana sima

2023-06

Very nice, well stocked store and the staff is very professional and friendly. We bought our first Guinea pig here along with all the things needed and Peter told us everything there is to know about Guinea pigs. He was super helpful and very knowledgeable in answering all our questions. So glad he was the one helping us. Very kind and professional young man. I Highly recommend this store.

Lesley Washington

2023-10

Worst groom she has ever had. My dog left bruised and with uneven hair. Some areas were down to the skin. Her paws were not done and nails not done. Hair on her head was uneven and had random long pieces left. Tried to charge me $40 extra for extra time needed when I was quoted 3-4 hours. I picked her up at 2 hours after seeing how she was being treated. She left shaking and terrified.

Sue “Annie” P

2019-05

Grooming salon, always friendly and my dog, Hannah loves the girls. The clothing fun. I would like to see more in larger sizes

Travis Beyers

2022-05

I am usually at this location for feeder bugs for my Bearded Dragon.But I Also bring my cat in with me, They love seeing a Cat on a leash, Just Like all the Customers LOL

Bre Rose

2023-07

This store may be “well stocked” but that doesn’t excuse the complete ignorance of the employees. They have multiple bearded dragons in one enclosure, which wouldn’t typically be too much an issue except one of the babies is aggressive with the others, like full on chasing after & chewing on the other tank mates. But what is anyone doing about it? Absolutely nothing, because like every big chain store like this, all they care about it their money. It’s disgusting.*video proof unavailable because google unfortunately only allows photos*

Jenni Slater

2021-05

The employees are very nice! Everything was really clean. I actually took my cat there to work on leash training.

Adam Wroblewski

2018-05

We used to come here very often, usually just for dog food and nail clippings. Not anymore. Never had an issue up until I was laying with my English bulldog and saw what an atrocious job they did. They cut into halfway the nail and right into the quick. I understand people mess up, trust me I get it, but have the courage to at least tell us there was an accident. Won’t be coming here again, damn shame.

M M

2024-01

Fast and efficient service during our ShotVet vaccination appointment.

Los Manza (PixnClix)

2022-05

We love taking our pup shopping here. We try our best to come out with only the item we went for but he's just too cute.

Ally

2023-05

This is a great Petsmart. It is so easy to navigate where you need to go and what you need to get. They are always helpful when carrying heavy objects like cat litter. They are also very helpful when you can’t find what you’re looking for or may not know exactly what you need. They give such great advice for your pets, and show how much they care! I really like this Petsmart. They also let you know what coupons you have when you are checking out which is so helpful because I always forget what I have.

MARY Adair

2023-05

Hair cuts for two of my furry babies. Discount since it was training. They look great.

Gabrielle Graf

2023-05

I called grooming looking for an appointment to get my cat’s nails cut after our usual location is fully booked. I was told they do walk ups only but was NOT told that they close earlier than the hours listed online. I headed over to Wheaton (30 minute drive) right when I logged off work just to find out they closed at 5 so I wasted an hour of my time for nothing. This is why you do appointments!

Mona Cadena

2023-05

From training to grooming, this location can’t keep staff. When I first got my pup and went to training, more classes were cancelled than held due to staffing issues. I ended up pulling my puppy out to be in a more consistent training program and pulled her from the second set of classes I signed up for. Groomers are also up and quitting with no notice, which shows there is a huge issue with management. The salon manager made no attempt to reschedule and told me the salon will just be closed Sundays since that groomer quit and she was the only one who worked Sundays. Assistant manager confirmed that was NOT true at all & the salon is open on Sundays with no plans of closing it. They offered me 50% off the service for the inconvenience, but how could I trust this location with my pup after each experience being worse than the last one.

Andi Cassello

2022-05

The customer service was great, they took the time to show us this cutey!

Christina D

2023-07

One in there today to grab bearded dragon's food and employees didn't seem to care about the bigger bearded dragon in the cage eating the little 1. I have video of him going after the little one biting and trying to attack him. There is damage on the little one's tail and employee just said that that's what animals do. Just call the manager. She said she'll separate them so hopefully.

Kelly Omsberg

2022-05

I’m giving them one star because the app was great.Would not recommend store for grooming.Was told 30 min ahead of appointment time (that was scheduled a week ago) that I needed a vet note for my dog to be bathed. Girl on phone was incredibly rude. Will find another place that’s more organized and reliable.

Joe McGrath

2023-10

A good place to pick up some of the basics. It always is clean and easy to check out.

Yigong Zhang

2022-05

I absolutely love this location! Crew is super friendly and I brought my puppy frequently here for some socialization/interaction with the team member. Their grooming team is awesome - Kudos to Kenni! Will absolutely come over again for my pet's future needs!

Pamela Chant

2024-01

Did a pick up here nice and easy

Rodney Yoswig

2022-05

Love the selection of goodies for our dog. Just stopped in to get some food today.