CVS

Scott Phillips

2024-03

This review is for the UPS Access Point option being offered by this location...I ordered a 49" computer monitor from Amazon and unfortunately it had a line going through the screen so I had to return it. I missed the UPS pickup from my home so I Googled UPS drop-off locations near me and this CVS came up. I stopped on my way to work one afternoon and the employee was looking at me with a bit of a puzzled look as I walked in. I said this is a UPS drop-off location right? They said yes but there are size restrictions. I said I don't understand, how can you say you are a UPS drop-off location if you can't accept UPS drop-offs. They called someone up, I don't know what their position was since she didn't introduce herself. I pointed to the package and before walking up to it she says, oh yeah, that's too big and then walks up to it and sort of pushes it with the tips of her fingers and says, and too heavy. She said it has to be able to fit on their shelves. I said well perhaps this should be listed more clearly online, picked up my package and left.The next day I looked up what this policy is online (I've provided a picture). The package cannot exceed 130 inches in overall size. So you take the length, 2x's the width and 2x's the height, add it together and if it is under 130 inches, you are good. My package was 122 inches overall. It also has to be 44lbs or less. My package weighed 43.4lbs. Which I know because when I went to an actual UPS drop-off, I asked when they weighed it. There is no mention of a product having to fit on any shelves.I would like for the store to educate themselves and their employees on a service that they are going to offer. Part of the reason they offer this is to get people in the store because they are likely to spend money while there. I was going to purchase a few things that day but not after the irritation of carrying the package in and out and wasting my time when I was clearly right.

David Gonzales

2024-03

RUDEST AND LAZIEST TECHS AND PHARMACIST I'VE EVER DEALT WITH. HAD TO CONTACT THIS PHARMACY 4 TIMES TO TRY TO HAVE A CLAIM REVERSED AND AFTER FINALLY CONVINCING THE TECH TO CONTACT THE INSURANCE PLAN TO REVERSE, I WAS HUNG UP ON. CONTACTED THE PHARMACY BACK AND SPOKE TO THE PHARMACIST ON DUTY. 3/2/2024 AT 4:30PM. HE REFUSED TO GIVE HIS NAME, BUT HE HAD AN ACCENT. AFTER ASKING WHY THE TECH JUST COMPLETELY HUNG UP THE PHONE WITH NO EXPLANATION, HE STATED THAT THIS HAPPENS AND THAT I SHOULD JUST DEAL WITH IT. THIS DOES NOT AND SHOULD NOT HAPPEN AT A PHARMACY WHEN IT COMES TO DEALING WITH PATIENT'S MEDICATIONS. HE DIDN'T SEEM TO CARE AT ALL AND CARED MORE THAT THEY WERE ABOUT TO LEAVE AT 5PM.

scott tooker

2024-02

Didn't have the meds needed so went to different pharmacy. The new pharmacy we chose has tried for 2 days to call and get it transferred but cvs will not answer the phone.

Ron Harrier

2023-12

Pharmacy never has anyone's prescription ready. Or never have the contents needed. Why do they stay open ridiculous. Prescription put in at 10:45 am and not even ready at 4:30pm what are these people doing all day.???

Tyler Thurman

2022-05

First of all I love the store part of this CVS. The issue I have is with the pharmacy. The wait times are terrible, the staff is argumentative, they never answer the phone so you are forced to drive to the pharmacy. Then you are to be told to wait an hour sometimes longer for a prescription to be filled. They aren't interested in billing the right insurance for different meds. Anyone who is also dissatisfied with the pharmacy at this CVS should file a complaint with the Better Business Bureau. That is the only way to get this fixed.

Jennifer Danford

2023-05

I go to this pharmacy for all of my needs, I do realize that they are short staffed and working as quickly as they can. I appreciate their efforts. I realize people need their meds but just try to remember there is only a few of them in the pharmacy for a whole lot of people!

FRANK GABEHART

2024-04

Good pharmacy. Sometimes super busy

Kerrie M

2023-05

It's really annoying that Google maps and the CVS website says that this store is open until 9 on Sundays when in fact it has never stayed open until 9 on Sundays. I wonder if corporate is aware that those doors always lock at 7. I'm really tired of this due to the fact that people can order stuff from CVS on instacart and on doordash after 7 and then it's a hassle for us who shop those orders to deal with it.

COPPERHEAD TAKES ON THE WORLD 2016- PRESENT

2024-01

THERE PHARMACY DIDN'T OPEN UNTIL A HOUR AND A HALF AFTER SUPPOSED TO BE OPEN AND THEN ANOTHER HOUR AND A HALF WHEN MY MEDS DO TODAY WTH

C . J. Jurczak

2023-05

Pharmacy was zero help in getting my RX filled. Was unable to give me any useful information and just insisted I go elsewhere. Both a systemic problem at the corporate level reinforced with poor service at the local level.

Cynthia Beekman

2022-05

We called to switch our meds from one CVS to this one and the lady said just call back when you need them!!! Seriously they are on auto refill. Can’t they just switch in the system. I’ve done this many times before when I lived up north. Seems like a lot of the places in this area lack customer service skills. She seemed to be inconvenienced by us asking, yea there are a lot of meds we take! But that shouldn’t be a factor in her taking time to switch them over.

Bear Bear

2018-05

I absolutely refuse to use this joke of a pharmacy. You call in to fill a prescription 2 days in advance, and when you arrive they have not filled it and ask you to wait in the store for 30-45 minutes while they work on your request. After waiting they dispense my medication, which they have changed from pill to liquid without asking my permission because they did not have the pills in stock. I asked for my prescription back and they could not do so as they had already had the order changed by the MD and would require me to go back to the provider to get a new script. Go elsewhere, there are plenty of better pharmacies around.

Annie M

2022-05

Horrible pharmacy! My doctor refilled my prescriptions right in front of me at 9 a. M went to CVS @2 hrs later the lady said didn't have anything sent in for me finally another lady checked and said yes they are in transit....waited 30 mins and they all weren't done said dont know when the rest was gonna be done because only 3 of the 5 people showed up for work and some of the 3 were doing covid vacs.... Ugh so annoying!

Native American Feather

2020-05

EVERYTIME I get prescriptions filled..it takes FOREVERR! Dr. Called it in hours ago,got here & its not even started! Sad that they don't make their customers a priority & dont care if a child is in pain/sick and needs their medicine. We have to wait hours until they get around to it. Then STILL not ready when I come back the 2nd time! I was told another hour..I even gave them longer and here it is again.. I have to go back through the line because its not ready:/ I could of drove to Danville CVS,got it,and home..but I am in the parking lot sitting here still waiting. I'm going to start going somewhere else. The Polyclinic pharmacy no wait and hardly ever any lines..going to start going there. This pharmacy is a joke

Carla Hatke

2019-05

Used to love this place what happened to old management? Go to pick up husbands prescription and the staff including pharmacist are in front of the counter because a staff member has their new baby in the store. Not only were they causing congestion in three aisles the phones were ringing they had people in drive-thru and four of us in line in the store! The pharmacist was the one listed on the wall as manager! Service has really gone downhill in the entire store.

Richard Wagle

2022-05

The service sucks unless you are looking to get a shot of something. It took me three days to get some very important fills on my medicine, this past weekend. Very bad management. They would not even answer their phone and to top it off they closed on Sunday. I would give them 0 stars if I could.

J Gonzalez

2022-05

Slow and more than 24 hr to get a script status and never attempted to contact me about any issues. Super disappointed in the lack of any effort to assist in filling scripts timely. Waiting is always horrendously long as well.

Nikki Waterman

2018-05

My husband had his doctor send the script for his blood pressure medicine to this CVS I went to pick it up and it wasn't ready, then we both went 2 days later and it still wasn't ready. I waited 30 minutes for them to tell me it wasn't ready and the day he went we waited 10 minutes. The girl told us to come back in 10-15 minutes. This was at 8:45 PM. They close at 9 PM. Guess Westville CVS doesn't believe he needs this medicine.

Whitey American

2019-05

Nice cvs! But the blonde woman coach of the 7th grade girls junior high basketball team is a bully and unfair and doesn't play all the players, just 5 That's all plus her little sister gets to play every minute! And her little sister is so DRAMATIC!! Falls and gets hurt ughhhhh

James Dukes (JIMMY)

2021-05

I just absolutely love this place they always have my meds on time and everything I need no complaint with CVS Pharmacy from me....👍👍👍

neko rae

2023-05

Really inconvenient that they close before 9 when it’s listed that they close at 9 both online and on the door.

Maximus

2022-05

Unless you're from Westville, IL and they know you, don't waste your time here. Very unfriendly staff, unless of course they know who you are.

Matt Goodrum

2023-05

High priced, slow and doesn't open at 8am like their site says but rather 10am.

Logan Carson

2023-05

The little blonde girl cashier is rude and dirty.

Tom Willis

2018-05

Takes hours most of the time to get a prescription filled.

Aaron Lane

2023-07

Got toothpaste and a new toothbrush!

Dana Howe

2023-05

Always a great place to shop

Jason Taylor

2017-05

You suck Westville CVS... thanks

Amber Beasley

2021-05

Love it