Nena Ace Hardware

Brandon Cohen

2024-05

Brought our screen door in late last year to have it rescreened and already noticed it coming out of the frame this spring. I called and asked to speak to the guy who does this work and he was extremely rude. I asked if there was any guarantee and he tells me up to a year and then goes on to say it doesn’t fall into the timeframe when he doesn’t even know when I brought it in last year. I asked to speak to a manager and he said he was one of them. Someone who works in customer service especially as a manager should be more professional. Having read other reviews of people experiencing rudeness I hope the new ownership take a look at the employees it is employing.

Suzanne Risinger

2023-12

I called to find out if they had a specific filter. They said they did and put it next to the checkout with my name on it. Great service @

Dino Ende

2023-05

Big store. Don't be afraid to ask where things are to avoid wandering aimlessly, even though the aisles are fairly well labeled. Prices reasonable. Salesman there when I arrived knew exactly what I needed and had good recommendations to fix problems later down the road as well.

jeremiah smith

2023-05

This is a review on Ace Hardwares Heating department, which I would recommend no one use this location for their heating maintenance. We live in an apartment and our heater stopped working entirely, our landlord dealt with them for the most part, but please read this whole post for the full story. Noel came to inspect the heater quick enough but determined that an essential part needed to be replaced for the heater to work, but they did not have it in stock, so it had to be ordered. This part took over a week to arrive, mind you, this was in November so 30 degrees was the average temperature at this time, and strongly think that they should have taken it upon themselves to expedite the shipping. Finally, the part came in and he promptly came to replace it, and the heater worked perfectly fine thereafter; however, Noel said that another part needed to be replaced, but did not tell me or my landlord what else needed to be replaced. After about two weeks Noel shows up unexpectedly, neither me nor my landlord knew he was coming, and again our heater was working perfectly fine after his last visit. In the process of replacing this, what I deem unnecessary part, he broke the part that he replaced last time. So, our heater is broken once again, and it is currently 23 degrees as I am writing this. He claims he overnighted the part, but that was two days ago now. When I called to inquire about the delay, the only answer I got from the gentlemen handling the phones was, "Noel is a very busy guy."

J. Spidle Sr

2023-05

Stopped in for a propane refill. The refill area is in back of the building so you have to walk clear to the front entrance to get help. After waiting a few minutes they informed me they had ran out of propane a couple days prior. It would have been nice if a sign was posted in back where you initially unload for a refill. Ended up going to Menards for a faster cheaper 30lb bottle refill.

Jon Marco

2021-05

Great hardware store with large selection. Very clean and easy to find things. Prices for what I needed was higher but the convenience can make it worth paying a bit more and you get help. Will admit some folks will be nervous with lack of Covid-19 precautions. Very much like shopping before the pandemic. No masks on staff and many customers not wearing masks. No signage. I realize for some this will be embraced. If you can get past that, it is important to shop local!

Kim Zoss

2019-05

Very helpful, experienced staff. Family run business. If. I am having a problem fixing something, they can suggest a solution. Try finding that at a big box store where the employees turn and run away when they see a customer. They have also installed a hot water heater and done other plumbing work at my home. They are on time and do it right the first time.

Tabitha Neltner

2023-05

I’ve lived in Washington for 7 years. I always try to shop local. But as of today I will no longer shop at Ace. Every time I’ve went into the store you can’t find an employee to even check you out, I had 2 sheets of plexi glass cut and the lady cut them both wrong. I mentioned it to her before leaving the store she said “this is the best I can do , so if it doesn’t work bring it back tomorrow.” I explained to her that I had an exposed window to my house open and needed it asap. She more or less told me “oh well.” I take both pieces back to get them fixed and Knowbody is in the store to cut it. Keep in mind I’ve spent almost $40 on 2 sheets of placing glass. I never got a sorry. Never got any type of apology at all. The lady in the “office” said “refund it” and that’s it. Washington is such a great place to love and everyone for the most part is friendly. But this business gives our town a horrible name. They should be ashamed of themselves. Not to mention the prices are insane! Save yourself the trouble and don’t shop at Ace in Washington. The employees seem miserable!!!! The original owners sold it. But kept the Kimpling Ace name. If I was them I would recommend my name being taken off. What a trashy business.

Pat Gudat

2021-05

Typical small town Ace store. They have many things and are generally able to help. Their high prices and year long ignoring of health guidelines generally keep me away. Thankfully their corporate branding offices mandated mask wearing, something I’ve even seen people do there.Bottom line, if you only need one of something right now and it isn’t after 6pm, check them out.

Urracadan Williamson

2023-05

Knowledgeable friendly staff. Answered all my questions, filled my propane bottles promptly. 2nd visit same as the first, knowledgeable friendly staff, well stocked.

Abbey Wilson

2021-05

The staff are very friendly and very knowledgable! Just like having a conversation with your neighbor 😊They don't try to sell you a bunch of stuff that you really don't need, either. I highly recommend Kimplings Ace Hardware!

Nancy Montgomery

2021-05

Considering the Covid19 pandemic, I was not expecting to shop at Kimpling Ace yesterday and encountered none of the staff wearing face masks including the cashier. I was wearing one and the other customers I saw were also wearing them. I learned my husband had the same experience the day before. We have always found the store helpful, but now wonder how concerned they are about protecting their customers health.

deb hyde

2018-05

We are in the process of remodeling the 65yr. old house I grew up in. It was important to my husband to update the plumbing in the whole house so we contacted Mark, who gave us an estimate and had very skilled plumbers complete the work very promptly. We would highly recommend Kimpling Ace Hardware for all household needs.

Timothy Railey

2020-05

Went in for a small part, employee Harry Z. was nearby as I entered and he offered to help me get my part quickly. I know he has been there for awhile now, I hope you reward his helpfulness and knowledge in his pay check !

Brock “B_ROCK” Lohman

2024-02

Great family own place

lizardbreathbiz

2022-05

I've been in here a handful of times and have always had a hard time finding an employee to help... Today I went in again and had to walk around the whole store to find someone to check me out, had to ask someone in the office to do it eventually...

Allan Pierantoni

2018-05

Had Kimplings Heating & Cooling replace our furnace yesterday. They did a great job installing & cleaning up afterwards. Noel & Ed are superb at what they do. Also want to thank Mark getting the right furnace and making sure when a good time to install the furnace would be. You can`t go wrong with Kimplings. Thanks Again Al

Rob Cook

2021-05

Didn't have canning supplies but nobody does. Staff was so nice and friendly. Going to be adding them to my regular store to visit.

Randall Pruitt

2020-05

Small town style store has most anything you would need. Lots of plumbing parts, hardware, tools, paint, lawn and garden items. Employees are always helpful.

George Miller

2022-05

Well lit, every time I go there they have what I need (tack cloth, grade 5 bolt, etc.) and the staff is friendly.

John Sauer

2020-05

Replaced kitchen stainless steel sink. Excellent quality sink and faucet. In and out in a timely manner. Was a little pricey but quality was worth it.

Dallas Turner

2022-05

I went here for a couple of screws...74 cents worth of replacements. I got great service and help for such a small purchase.

Megan Stevenart

2018-05

Horrible customer service. Arrived at the store before closing to find the doors already locked. A worker told me to walk around and talk to another worker. He was extremely rude, almost yelling at me. I will never return to the store again. I'd rather support the big box store than this local store.

Jimmmy Merica

2020-05

They seem to have every nut and bolt you need. Prices slightly higher than the big box stores but more convenient and helpful.

Shelly Hancock

2022-05

Very prompt service with their plumbing service. Professional, knowledgeable, and reasonably priced. Highly recommend.

Derek Thomas

2022-05

Very nice and large store. Has almost everything I needed. Staff is helpful.

Leon Lionheart

2019-05

The workers are very nice and helpful but they don't stop following and watching me when I'm there. It's creepy and unpleasant.

Scott M

2021-05

Very helpful staff. Got what i needed first trip. Always like coming here.

Michael Blank

2018-05

Experience is worth the little extra cost. These guys know what they are doing. I can't seem to find that at the "big box" stores.

Mary Brown

2022-05

This place has changed since Mary retired. There are so few employees when I walked in there was nobody in the front and there was nobody in the back and I had to wait quite a while for someone to appear. There was no Bell on the counter in the back to let someone know you were there.